Some keys stop working after the update of the Sierra (only for a specific profile)

After update to Sierra my keyboard worked well for a while.  But at random, U I O P J K L keys stopped working.

The bug only shows 1 profile. If I create another profile new profile keyboard works very well.

Anyone know what that sometimes caused that and with the fix is?


Hello ExcelsiorPath,

After reviewing your post, it seems that several keys do not work on a single profile. This looks like an option that may have been changed.  I recommend you to read this article, it may be able to help solve the problem.

If the other keys do not work

You may have accidentally set an option that changes your keyboard works.

  • Choose the Apple menu > System Preferences, click Accessibility, and then click keyboard. Make sure that slow keys is turned off. If slow keys is enabled, you will need to keep a key longer than usually before it is recognized.

  • Choose the Apple menu > System Preferences, click Accessibility, and then click mouse and Trackpad. Make sure that the mouse keys is turned off. If the mouse keys is enabled, pressing the keys in the numeric keypad moves the pointer instead of entering the numbers.

  • Choose the Apple menu > System Preferences, click keyboard, and then click input methods. Select "Show the menu in the menu bar." Open the menu entry, then make sure that the correct keyboard layout is selected.

    To display the keyboard layout, click keyboard, and then choose "See the viewers for emoji keyboard symbols in the menu bar."

macOS Sierra: If your keyboard does not work

Thank you for using communities of Apple Support. Good day.

Tags: Notebooks

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