Something seems to be continually downloading in the background, and the computer is so slow. What can I do to fix this?

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  Hi Dene Dixon,

  ·         You receive an error message?

  ·         Did you the latest changes on the computer?

  ·         What web browser do you use?

  If you use Internet Explorer, I suggest you to try the steps mentioned below and check if it works.

  Step 1: Follow the provided article.

  http://support.Microsoft.com/kb/308260

  Step 2: Follow the article provided to enable compatibility view in internet explore.

  http://support.Microsoft.com/kb/956197

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  I'm on a connection at home. My antivirus is Bitdefender. My upload the logs show the following error message:

  09/07/15 00:18:39:993 | [ERROR] |  |  |  |  |  |  | 9700 | Is the windows error code - 12152

  09/07/15 00:18:39:993 | [ERROR] |  |  |  |  |  |  | 9700 | Impossible to send the request to the server to get the answer - 12152

  I'm not an IT professional and don't really know what to do to solve the problem.

  
  

  Can you help me please?
  

  You can also see the suggestions in this post: error code 201 by updating the creative application of cloud to 2015 on PC version.