Sony walkman b172 unable to get the certificate of the device to transfer any music! Help!

I have recenetly had my new sony walkman b172, I just installed and registered the device in my name, when I go to transfer all synchronization musicor music in WMP, it says Error failed to get the certificate for devices, please make sure that its not busy and try again, I tried different USB ports and everything but without success, anyone has any help at all please!

Exactly the same problem with NWZ-E475. Some albums synchronize very well but others say... .not possible to get the certificate of the device...

Why since on my old 4 GB Walkman the exact same files have been transferred OK?

Tags: Sony Products

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