Sony Walkman device is suddenly not recognized in Windows 7

Windows 7 has stopped recognizing my Sony Walkman NWZ - E438F Media Player since the last update. Do you have a system restore, and it did not help. Restored the walkman to the factory settings, and that did not help either.

The walkman works fine on another computer. I tried all my usb ports - and ports all work with other devices, but do not recognize that there is an external device connected, when I try the walkman. I get power from the usb connection, however.

Hello

Download and install the latest firmware for your drive and check if this solves the software.

See this link:
http://eSupport.Sony.com/CA/Perl/support-info.pl?info_id=569&MDL=NWZE438F

Also, download the latest version of the software from the below link:
http://eSupport.Sony.com/CA/Perl/SWU-list.pl?MDL=NWZE438F&SelectOS=44

Kind regards
Afzal Taher
Microsoft technical support engineer

Tags: Windows

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