spare parts price is the same as the total price!

Good day, I hope to find a solution through your kindness

I live in Egypt, my uncle bought for me hp is separated from US March 2015

It is keyboard problem attach the oct 2015 and repaired by geeksquad (replaced the Board Slate wharf) so that my uncle is in US last jan 2016

After only one week, when he returned to Egypt, he got hardware failure

I try to resolve it through hp Egypt agent (Feb
2016) and give them the reception on (March 17, 2016) so I have all my rights to warranty

HP responds that he would not deliver the
Spare parts so that there is someone who, the United States, find that parts is available on $500 price where I shocked (total hp
Split price is around $ 500)
I hope hp to solve this complicated because they have parts why they did not send it to their agent here in Egypt to solve my problem

There was a contact social hp has not found a way to manage this problem
And they can help me just to organize the unit to ship to a friend or relative in the United States so that they can get a repair
but he is not allowed to ship the laptop while they give me emails to CEO and president Dion Weisler
I send emails in the problem mar 28 and he did not respond and send again on 7 April and waiting and not respond too

I don't really know who is the one who got the opportunity to take the aid administrators

With all my respect for you


Hello @ali_m,

I brought your question to the attention of a team within HP. They are likely to ask for information from you to get your information or product serial number. Please search for a private message from a contact HP identified. Also, remember not to publicly post information and series numbers.

If you are not familiar with works of the function of the Forum, private messages
this message has instructions.

Please let me know if this information helps you solve the problem by marking this message as 'accept as Solution', this will help others easily find the information they seek.  In addition, by clicking on the Thumbs up below is a great way to say thank you!

Have a great day!

Tags: Notebooks

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