Sporadic problems with pdf through Citrix session

We run Citrix XenApp 6.5 with the installed 15.10.20056 CD player.  Sporadically when we launch a PDF through our session, data will not show, but this is.  If you take the mouse and you're trying to highlight, it will then appear and be seen.  If this isn't the case, then the user does not know it is there.  This does not always happen however, and the text will appear without having to highlight something.  We have tried to disable scrolling smoothly and some other items made, but it doesn't seem to make a difference, unless there is a setting I'm missing somewhere?  Any ideas are appreciated.

Hello

We did some checking and looked for a solution.

Finally, we found this setting here in the image:

In our area is the problem with the display of PDF files in Citrix Envirement

much better (.. maybe went) if we change this setting on "Immer" (always).

Can check you in your area too?

Thanks for your comments!

Tags: Acrobat

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