Spyware Vista 2010
Windows Security Center says "vista antispyware 2010 reports that the firewall off temporarily. When I try to turn on a pop up comes telling me I have to buy a registered copy of vista antispyware 2010.
Hello
Try Mode safe mode with networking - repeatedly, press F8 that you start.
The best two methods allow scanners to run and/or AV.exe out of the way or removing.
1.
CTRL SHIFT ESC - task manager OR right click on the taskbar - task manager
Process tab - complete the process on AV. EXE and continue with the uninstall Guide.
If necessary use start - computer or Windows Explorer to navigate to
C:\Program Malwarebytes Anti - Malware\mbam.exe or where it is installed - if
necessary right click on the shortcut of Malwarebytes - Properties - tab - target line to see where it
is installed.
Right-click on it and rename it to ZZMbam.COM (or something different than now) and
Double-click it, and then run it like this. You can rename it back later. Do the same with
other programs according to the needs. Use this method to others as needed - NOT assume all
a program deletes all or that it is no other malicious software. Use the ".com"
prevents the extension as this malware. EXE to run.
---------------------------------------------------
2.
Another method is to use them:
Use Process Explorer to "Suspend" the process will not stop
Then use AutoRuns to delete the malicious program startup items.
Now use UnLocker to delete the files in the malware.
You may need to do a file at a time.
Process Explorer - free
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx
AutoRuns - free
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
UnLocker - free (do not install the adaware Ebay)
http://www.Softpedia.com/get/system/system-miscellaneous/unlocker.shtml
AV.exe
==============================================
There are MANY varieties of the latter with a lot of names, but all can be removed with the
same methods:
Vista Antispyware 2010, XP Internet Security 2010, Antivirus 2010 Vista and Win 7 Antispyware 2010
are rogue antivirus, scams to get you to pay for them while they have no advantage at all.
How to remove all THE varieties of this malware - please read carefully the removal Instructions.
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010
RENAME this as necessary to allow them to perform: (use a different name with the extension .COM instead of .exe)
It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run the
in the regular when windows you can.
Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits
UnHackMe execution)
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free
Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can download
here.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)
Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en
also install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
It is a single scanner, VERY EFFICIENT, if it finds something to come back here or use Google to see
How to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->
Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp
Try the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses,
Trojan horses, rootkits, etc.). that has infected your computer despite all security measures that you have
taken (such as the anti-virus software, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro
--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
http://OneCare.live.com/site/en-us/default.htm
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1
--------------------------------------------------------
Also do to the General corruption of cleaning and repair/replace damaged/missing system files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228
Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html
-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
Tags: Windows
Similar Questions
-
Vista 2010 internet security?
I get this pop up to install ' vista internet security 2010» I scanned my computer using live onecare and the malwarebytes and they come clean. When I go into control panel > Security > firewall is to show the firewall is granted to offshore and wont let me change the setting. I'm doing something wrong? How can I get rid of that pop-up?
Do NOT post the same question in different Forums here.
Answered in another Thread in the other Forum. Mick Murphy - Microsoft partner
-
whence the virus vista 2010 security malware?
I followed the instructions on this site for download anti malware bytes and scan and deleted the infected files and it work for a few weeks. but the Vista security popup boxes began to appear today still. Whence the infection? What types of legitimate files they come across like, or what websites? I wonder if I'm doing something that takes the cause.
Hey,.
So if you have an infection of your system that you have not removed all infected files. Or maybe there you have a kind of Trojan download which is also possible. I recommend you to download some kind of module and free scan of your system.It may be useful
-
So I got the spyware 2010 IS well known to appear on my computer when I installed a program to remove, the program required a restart to complete the installation and restart the spy software is no longer appear in the process, what should I do now to make sure that his party, I'm scanning as I write this.
Hello
Try Mode safe mode with networking - repeatedly, press F8 that you start.
The best two methods allow scanners to run and/or AV.exe out of the way or removing.
1.
CTRL SHIFT ESC - task manager OR right click on the taskbar - task managerProcess tab - complete the process on AV. EXE and continue with the uninstall Guide.
If necessary use start - computer or Windows Explorer to navigate to
C:\Program Malwarebytes Anti - Malware\mbam.exe or where it is installed - if
necessary right click on the shortcut of Malwarebytes - Properties - tab - target line to see where it
is installed.Right-click on it and rename it to ZZMbam.exe (or something different than now), then
Double-click it and run it like this. You can rename it back later. Do the same with others
programs as needed. Use this method for other necessary - DO NOT ASSUMER one
program removes all or that there is no other malware.---------------------------------------------------
2.
Another method is to use them:Use Process Explorer to "Suspend" the process will not stop
Then use AutoRuns to delete the malicious program startup items.
Now use UnLocker to delete the files in the malware.
You may need to do a file at a time.
Process Explorer - free
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspxAutoRuns - free
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspxUnLocker - free (do not install the adaware Ebay)
http://www.Softpedia.com/get/system/system-miscellaneous/unlocker.shtmlAV.exe
==============================================
Vista Antispyware 2010 is just another name for these:
Win 7 Antispyware 2010 XP Internet Security 2010 and Vista Antivirus 2010 is rogue antivirus.
scams to get you to pay for them while they have no advantage at all.How to remove Vista Internet Security
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010RENAME this as necessary to allow them to perform:
It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run the
in the regular when windows you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits
UnHackMe execution)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can download
here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
It is a single scanner, VERY EFFICIENT, if it finds something to come back here or use Google to see
How to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses,
Trojan horses, rootkits, etc.). that has infected your computer despite all security measures that you have
taken (such as the anti-virus software, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
http://OneCare.live.com/site/en-us/default.htm
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
Also do to the General corruption of cleaning and repair/replace damaged/missing system files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
-
Hello
Today a Vista Antivirus 2010 will appear in my computer saying that I am infected my computer. I already have a sucerity antivirus, but it doesn't bring anything abnormal.I want to uninstall this Vista Antivirus 2010 but she does not appear in any place, what can I do?
How can I see if it is a virus?
Hello
Try Mode safe mode with networking - repeatedly, press F8 that you start.
The best two methods allow scanners to run and/or AV.exe out of the way or removing.
1.
CTRL SHIFT ESC - task manager OR right click on the taskbar - task managerProcess tab - complete the process on AV. EXE and continue with the uninstall Guide.
If necessary use start - computer or Windows Explorer to navigate to
C:\Program Malwarebytes Anti - Malware\mbam.exe or where it is installed - if
necessary right click on the shortcut of Malwarebytes - Properties - tab - target line to see where it
is installed.Right-click on it and rename it to ZZMbam.COM (or something different than now) and
Double-click it, and then run it like this. You can rename it back later. Do the same with
other programs according to the needs. Use this method to others as needed - NOT assume all
a program deletes all or that it is no other malicious software. Use the ".com"
prevents the extension as this malware. EXE to run.---------------------------------------------------
2.
Another method is to use them:Use Process Explorer to "Suspend" the process will not stop
Then use AutoRuns to delete the malicious program startup items.
Now use UnLocker to delete the files in the malware.
You may need to do a file at a time.
Process Explorer - free
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspxAutoRuns - free
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspxUnLocker - free (do not install the adaware Ebay)
http://www.Softpedia.com/get/system/system-miscellaneous/unlocker.shtmlAV.exe
==============================================
There are MANY varieties of the latter with a lot of names, but all can be removed with the
same methods:
Vista Antispyware 2010, XP Internet Security 2010, Antivirus 2010 Vista and Win 7 Antispyware 2010
are rogue antivirus, scams to get you to pay for them while they have no advantage at all.How to remove all THE varieties of this malware - please read carefully the removal Instructions.
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010RENAME this as necessary to allow them to perform: (use a different name with the extension .COM instead of .exe)
It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run the
in the regular when windows you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits
UnHackMe execution)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can download
here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
It is a single scanner, VERY EFFICIENT, if it finds something to come back here or use Google to see
How to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses,
Trojan horses, rootkits, etc.). that has infected your computer despite all security measures that you have
taken (such as the anti-virus software, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
http://OneCare.live.com/site/en-us/default.htm
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
Also do to the General corruption of cleaning and repair/replace damaged/missing system files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
-
Can someone give me easy to understand step by step instructions to REMOVE or DISABLE VISTA ANTISPYWARE 2010 before I go crazy? Thank you!!!
Hello
Try Mode safe mode with networking - repeatedly, press F8 that you start.
The best two methods allow scanners to run and/or AV.exe out of the way or removing.
1.
CTRL SHIFT ESC - task manager OR right click on the taskbar - task managerProcess tab - complete the process on AV. EXE and continue with the uninstall Guide.
If necessary use start - computer or Windows Explorer to navigate to
C:\Program Malwarebytes Anti - Malware\mbam.exe or where it is installed - if
necessary right click on the shortcut of Malwarebytes - Properties - tab - target line to see where it
is installed.Right-click on it and rename it to ZZMbam.COM (or something different than now) and
Double-click it, and then run it like this. You can rename it back later. Do the same with
other programs according to the needs. Use this method to others as needed - NOT assume all
a program deletes all or that it is no other malicious software. Use the ".com"
prevents the extension as this malware. EXE to run.---------------------------------------------------
2.
Another method is to use them:Use Process Explorer to "Suspend" the process will not stop
Then use AutoRuns to delete the malicious program startup items.
Now use UnLocker to delete the files in the malware.
You may need to do a file at a time.
Process Explorer - free
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspxAutoRuns - free
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspxUnLocker - free (do not install the adaware Ebay)
http://www.Softpedia.com/get/system/system-miscellaneous/unlocker.shtmlAV.exe
==============================================
There are MANY varieties of the latter with a lot of names, but all can be removed with the
same methods:
Vista Antispyware 2010, XP Internet Security 2010, Antivirus 2010 Vista and Win 7 Antispyware 2010
are rogue antivirus, scams to get you to pay for them while they have no advantage at all.How to remove all THE varieties of this malware - please read carefully the removal Instructions.
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010RENAME this as necessary to allow them to perform: (use a different name with the extension .COM instead of .exe)
It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run the
in the regular when windows you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits
UnHackMe execution)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can download
here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
It is a single scanner, VERY EFFICIENT, if it finds something to come back here or use Google to see
How to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses,
Trojan horses, rootkits, etc.). that has infected your computer despite all security measures that you have
taken (such as the anti-virus software, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
http://OneCare.live.com/site/en-us/default.htm
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
Also do to the General corruption of cleaning and repair/replace damaged/missing system files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
-
'Vista Antispyware 2010 - unregistered Version' unwanted pop ups
Three windows continually dog pop up my computer and continues to re-pop-up after clicking on them. It asks me to upgrade to a fully paid-for version Vista Antispyware and that my computer is infected. The list of the infection continually changes and continues to pop up despite my continual cancellation. I tried to delete this using Windows Defender, but he advises simply buy Vista Antispyware too. By clicking on 'remove all' just takes me to a page "buy full version". I tried many different things but can't stop these pop ups! What should I do?
Thanks in advance.Hello
Demarrer start in SafeMode with network - repeatedly, press F8 that you start. Another thing you try is CTRL
SHIFT ESC - Task Manager - processes tab - and complete the process on the file AV EXE or other people, you can
determine could be the thief. If you make a mistake just restart, and then you can start over. Times
These processes are completed if should be easier to removeWin 7 Antispyware 2010 XP Internet Security 2010 and Vista Antivirus 2010 is rogue antivirus.
scams to get you to pay for them while they have no advantage at all.How to remove XP Internet Security 2010, Antivirus 2010 Vista and Win 7 Antispyware 2010
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010It can be made repeatedly in Mode safe - F8 tap that you start, however you must also run them
the Windows when you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits run UnHackMe)
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/If Malwarebytes refuses to run (or all others here) just go to them in Solution Explorer and
Right click on the mbam.exe and rename it to something like ZZmbam.exe and then double
Click on a race there. Do similar to others - rename back when finished.
(Right click on their icon - line properties - Shortcut tab - target to see where the executable)
lies and its file name.)Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can download it here.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses, Trojans,
Rootkits, etc.) that has infected your computer despite all the security measures that you have taken (such as
the anti-virus software, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
http://OneCare.live.com/site/en-us/default.htm
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
Also do to the General corruption of cleaning and repair/replace damaged/missing system files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
-
How to turn vista Windows Defender/antivirus 2010?
I already have anti-virus on my laptop... She was a job earlier, on the website of my University and all off a sudden Windows Defender, kicked into action off all my internet and lost all my work... now it tells me that I have horses of Trojans and other viruses on my laptop but I ran my anti-virus and there is nothing there! Windows Defender is not letting me use internet properly and I can only access the internet through the windows... help someone knows how I can sort this out?
Hello
Win 7 Antispyware 2010 XP Internet Security 2010 and Vista Antivirus 2010 is rogue antivirus.
scams to get you to pay for them while they have no advantage at all.How to remove XP Internet Security 2010, Antivirus 2010 Vista and Win 7 Antispyware 2010
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010It can be made repeatedly in Mode safe - F8 tap that you start, however you must also run them
the Windows when you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits run UnHackMe)
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can download it here.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses, Trojans,
Rootkits, etc.) that has infected your computer despite all the security measures that you have taken (such as
the anti-virus software, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
http://OneCare.live.com/site/en-us/default.htm
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
Also do to the General corruption of cleaning and repair/replace damaged/missing system files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
-
Hello?
What should I do if I have spyware and adware, but the program to fix is from an unknown publiser
91_213_157_33.exe
The alert is not from Windows. Your system is infected with a rogue security program. It's called "thugs" because he pretended to be a good guy but is really bad. Don't pay them!
Bleeping Computer has the removal of many variants of thieves here steps - http://www.bleepingcomputer.com/virus-removal/remove-antivirus-vista-2010
You can also check for the stages of removal at these links:Bleeping computer removal how - to - http://www.bleepingcomputer.com/forums/forum55.html
Malwarebytes malware removal guide - http://tinyurl.com/5xrpftMalwarebytes' Anti-malware (MBAM) or SuperAntiSpyware will often do the job. Both have free versions and you don't need to buy these programs.
These can work for you, and all can be good. However, in many cases the computer will also infected with other horses of Trojan and protected by a rootkit. These machines are extremely difficult to clean. If your machine is one of these cases, either the interactive assistance to one of the specialty forums listed in the link below, OR take your machine to a professional on the local computer OR backup your data and do a clean install of Windows. It's your choice. I do not recommend using BigComputerStore/GeekSquad types of places.
http://www.elephantboycomputers.com/page2.html#HJT-links
MS - MVP - Elephant Boy computers - don't panic! -
Windows Vista security alert sending indicating virus attack and does not allow me to get security alerts. How to bypass or disable? I have another anti-spyware (Kapersky) program that manages all aspects and indicates no virus found.
I want to disable Vista, but it won't let me and the only solution it says is to download a update for a cost. Help, please.
The 'alert' is not from Vista. Your computer is infected by a rogue security program. It's called "thugs" because he pretended to be a good guy but is really bad. Don't pay them!
Bleeping Computer has the removal of many variants of thieves here steps - http://www.bleepingcomputer.com/virus-removal/remove-antivirus-vista-2010
You can also check for the stages of removal at these links:Bleeping computer removal how - to - http://www.bleepingcomputer.com/forums/forum55.html
Malwarebytes malware removal guide - http://tinyurl.com/5xrpftMalwarebytes' Anti-malware (MBAM) or SuperAntiSpyware will often do the job. Both have free versions and you don't need to buy these programs.
These can work for you, and all can be good. However, in many cases the computer will also infected with other horses of Trojan and protected by a rootkit. These machines are extremely difficult to clean. If your machine is one of these cases, either the interactive assistance to one of the specialty forums listed in the link below, OR take your machine to a professional on the local computer OR backup your data and do a clean install of Windows. It's your choice. I do not recommend using BigComputerStore/GeekSquad types of places.
http://www.elephantboycomputers.com/page2.html#HJT-links MS - MVP - Elephant Boy computers - don't panic!
-
That is the guardian of Vista and how do I get it my computer? I'm afraid to download a program to make it because its probably a spyware program too! What should I do?
Hello
The best two methods allow scanners to run and/or AV.exe out of the way or removing.
CTRL SHIFT ESC - task manager OR right click on the taskbar - task managerProcess tab - complete the process on AV. EXE and continue with the uninstall Guide.
If necessary use start - computer or Windows Explorer to navigate to
C:\Program Malwarebytes Anti - Malware\mbam.exe or where it is installed - if
necessary right click on the shortcut of Malwarebytes - Properties - tab - target line to see where it
is installed.Right-click on it and rename it to ZZMbam.exe (or something different than now), then
Double-click it and run it like this. You can rename it back later. Do the same with others
programs as needed. Use this method for other necessary - DO NOT ASSUMER one
program removes all or that there is no other malware.---------------------------------------------------
Another method is to use them:
Use Process Explorer to "Suspend" the process will not stop
Then use AutoRuns to delete the malicious program startup items.
Now use UnLocker to delete the files in the malware.
You may need to do a file at a time.
Process Explorer - free
http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspxAutoRuns - free
http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspxUnLocker - free (do not install the adaware Ebay)
http://www.Softpedia.com/get/system/system-miscellaneous/unlocker.shtmlAV.exe
==============================================
XP Guardian is just another name for these:
Win 7 Antispyware 2010 XP Internet Security 2010 and Vista Antivirus 2010 is rogue antivirus.
scams to get you to pay for them while they have no advantage at all.How to remove XP Internet Security 2010, Antivirus 2010 Vista and Win 7 Antispyware 2010
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010RENAME this as necessary to allow them to perform:
It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run the
in the regular when windows you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits
UnHackMe execution)Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can download
here.Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
It is a single scanner, VERY EFFICIENT, if it finds something to come back here or use Google to see
How to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses,
Trojan horses, rootkits, etc.). that has infected your computer despite all security measures that you have
taken (such as the anti-virus software, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
http://OneCare.live.com/site/en-us/default.htm
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
Also do to the General corruption of cleaning and repair/replace damaged/missing system files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
-
Vista guardian virus had now "open with:" starts with any program and I am trying to use files
This morning when go to check my email program (vitsa guardian) told me that I had to and the trogns in all directions. I ran my antivirus notron and nothing came back as being detected. The vista guardian asked me to buy antivirus software to get rid of. This program would not let me use internet explore around it and went used the version of internet explore (no add-on) and google it. Discovered it was a virus which would be removed after the theft of credit card information. I downloaded a program of Fixer who rid my computer of the guadian vista but now whenever I try to open a program or file, "open with:" appears and even after the selection of the proprer program some does not mean corupte files of other errors. Help, please!
Restore the system tried but nothing has changed.
http://www.articlesbase.com/software-articles/Vista-guardian-removal-delete-this-spyware-off-your-PC-1802345.html is where I found help for vista guardHello
See the cleaning to get it open with problem solved once you are sure that the thief is gone (better to double check).
Guardian of XP is the same as this:
Win 7 Antispyware 2010 XP Internet Security 2010 and Vista Antivirus 2010 is rogue antivirus.
scams to get you to pay for them while they have no advantage at all.How to remove XP Internet Security 2010, Antivirus 2010 Vista and Win 7 Antispyware 2010
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010It can be made repeatedly in Mode safe - F8 tap that you start, however you must also run them
the Windows when you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone. (If Rootkits run UnHackMe)
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can download it here.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=enalso install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs. It comes
a scan only, VERY EFFICIENT, if it finds something to come back here or use Google to see how to remove.
http://www.prevx.com/ <-->-->
http://info.prevx.com/downloadcsi.asp <-->-->Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses, Trojans,
Rootkits, etc.) that has infected your computer despite all the security measures that you have taken (such as
the anti-virus software, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
http://OneCare.live.com/site/en-us/default.htm
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------------------
Also do to the General corruption of cleaning and repair/replace damaged/missing system files
and reset the associations.Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.
How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.htmlTo run a particular program until get them you all back to the normal fair use start - search and type in the
program name or the name of the executable file - OR use start - computer or Windows Explorer to access to the
program, and run it from there.Define your main program associations, and then you can edit any type of file to the correct program.
How to set default Associations for a program under Vista
http://www.Vistax64.com/tutorials/83196-default-programs-program-default-associations.htmlHow to associate a file Extension with a program Type in Vistahttp://www.vistax64.com/tutorials/69758-default-programs.html
How to view and change an Extension of filename on Vista
http://www.Vistax64.com/tutorials/103171-file-name-extension.htmlHow Unassociate a Type of Extension file in Vista and a utility to help
http://www.Vistax64.com/tutorials/91920-unassociate-file-extention-type.htmlRestore the Type Associations by default Vista file extensions
http://www.Vistax64.com/tutorials/233243-default-file-type-associations-restore.html
-----------------------------------------------------------------------If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob - bicycle - Mark Twain said it is good.
-
Cannot install updates after installing Microsoft Security 2010
My daughter downloaded because he says we were infected. I tried 2 remove but after rebooting the system sound still there. I downloaded Microsoft Security Essentials but the Microsoft Security 2010 took my windows update and the security system can help anyone?
Hello
No one program cannot be used to detect and remove any malware. Added that often easy to
detect malware is often accompanied by a much more difficult to detect and remove the payload. If its
better to be too full now than to pay the price much later. Check with these extreme
Overkill point and then run the cleaning only when you are sure that the system is clean.These are fake antivirus, a scam to force you to pay for them so that they have no advantage
Not at all.
There are several versions with similar names to verify these and if none are
well please give us the exact name of the program as you see it and the link with
any Web site to which you are headed. (read the links to see aliases)Remove Security Essentials 2010 (uninstall Guide)<-- read="">-->
http://www.bleepingcomputer.com/virus-removal/remove-security-essentials-2010Remove the fake Microsoft Security Essentials Alert Trojan and AntiSpySafeguard<-- read="">-->
http://www.bleepingcomputer.com/virus-removal/remove-fake-Microsoft-Security-Essentials-alertHow to remove XP Security Tool 2010, XP Defender Pro and Vista Security Tool 2010 (uninstall Guide)
<-- read="">-->
http://www.bleepingcomputer.com/virus-removal/remove-antivirus-Vista-2010It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)Malwarebytes - free
http://www.Malwarebytes.org/Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can download
It's here.Download - SAVE - go where go out you there - top - right click RUN AS ADMIN
(Then run MRT as shown above.)Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=enMicrosoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en-----------------------------
also install Prevx to be sure that it is all gone.
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with other security programs.
It is a single scanner, VERY EFFICIENT, if it finds something to come back here or use Google to see
How to remove.
http://www.prevx.com/Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.aspTry the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software (viruses,
Trojan horses, rootkits, etc.). that has infected your computer despite all the security measures you
took (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro
--------------------------------------------Here are some free scanners online help if needed:
http://www.eset.com/onlinescan/
New Vista and Windows 7 version
http://OneCare.live.com/site/en-us/Center/whatsnew.htmOriginal version
http://OneCare.live.com/site/en-us/default.htmhttp://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1--------------------------------------------
Also do to the General corruption of cleaning.
Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN
sfc/scannow
How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.htmlThen run checkdisk (chkdsk).
How to run check disk in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
I hope this helps.
Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.
-
I downloaded Ascentive software because it claims it would make my computer run faster. Now when I'm on the Internet, it appears immediately. I tried to remove in Add/Remove Programs, and it is removed from the list, but not my computer. My computer has slowed down considerably and freezes frequently.
Your system is infected with a rogue security program. It's called "thugs" because he pretended to be a good guy but is really bad. Don't pay them!
Bleeping Computer has the removal of many variants of thieves here steps - http://www.bleepingcomputer.com/virus-removal/remove-antivirus-vista-2010
You can also check for the stages of removal at these links:Bleeping computer removal how - to - http://www.bleepingcomputer.com/forums/forum55.html
Malwarebytes malware removal guide - http://tinyurl.com/5xrpftMalwarebytes' Anti-malware (MBAM) or SuperAntiSpyware will often do the job. Both have free versions and you don't need to buy these programs.
These can work for you, and all can be good. However, in many cases the computer will also infected with other horses of Trojan and protected by a rootkit. These machines are extremely difficult to clean. If your machine is one of these cases, either the interactive assistance to one of the specialty forums listed in the link below, OR take your machine to a professional on the local computer OR backup your data and do a clean install of Windows. It's your choice. I do not recommend using BigComputerStore/GeekSquad types of places.
http://www.elephantboycomputers.com/page2.html#Speciality_Sites_for_Guided_Help MS - MVP - Elephant Boy computers - don't panic!
-
I couldn't access internet because the Antivirus Vista kept blocking me. He said I had all kinds of virus and you need to get rid of them. He said that I could go on, but it would be dangerous for my laptop. I didn't buy any agreement at the time so I pressed this button. He took me in circles so that the only way that I could access my internet was for the purchase contract. AND NOW I CAN NOT AT ALL ON MY LAPTOP! I'm on my home desktop version.
How can I get rid of this? Is it really a virus in itself? I lost all my information stored on my laptop?
When I turn it on I hear a high-pitched noise and flickering icons that used I can access. In fact, I can't access anything whatsoever. It wouldn't start even down when I do CTRL ALT DELETE. I actually turn off with the same results that I boot up (flickering of the icons that will let me open anything).
Did I just buy a scam, but also a virus? Is there a phone number or anyway for me to get my laptop back up for delete AND GET MY MONEY BACK?
For those of you thinking of buying this, I wouldn't NOT SUGGEST.
Hello, Cyndi
Try to start your computer in safe mode. If you're able to boot in safe mode, follow the steps indicated by SpiritX under the following link to remove the program: http://answers.microsoft.com/en-us/ie/forum/ie8-windows_other/how-do-i-get-rid-of-antivirus-vista-2010/e416f5a6-8ddb-4564-8aa3-f0ae6cdfe5f6
To start in safe mode, shut down your computer and then turn it on, press F8 repeatedly while it starts and you must come to the advanced boot screen asking what you want to do, select Mode safe mode with networking.
http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/boot_failsafe.mspxWhat about getting your money back guarantee, you can be able to dispute the charges with your bank / credit card company.
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