Sreen auto running

Dear Apple,
I use A142, long dyja 16bg ipad always update apple new operation software.when used iSO9.3.1 my ipad was good running... but when I update iSO9.3.2 my iPad was looking FOR auto running without any touch to new update iSo9.3.2. I iSO 9.3.4 system. but even reset on 2 or 3 times & restart problem.then have the same problem. When I try to type somethig its automatic typing something, without any sreen touch Zoom, auto searching.when im open facebook, google then sreen auto open open the profile.auto page. I don't know why play? Please tell me what is the solution?

Hello M shrestha,

Thank you for using communities Support from Apple!

It is my understanding that you experience unexpected behavior with your iPad.  I will do everything I can to help.

Looks like you have already done a reboot and reset.  These are two good troubleshooting steps.

The next thing we want to do is to ensure that you have a current backup of everything on your iPad.  If you follow this link, you will find instructions on how to make a backup:
How to make a backup of your devices using iCloud or iTunes

Once the backup is complete, we want to restore all settings.  Reset preference files resets all parameters that may be problems. This step will not delete your contacts, photos or personal information. It removes all your preferences for Wi - Fi, Bluetooth, do not disturb, Notifications, general, sounds, brightness & wallpaper and removes your Touch ID & password.

Do you this by clicking on settings > general > reset > reset all settings.

Once you have done this, test the iPad and see if it works properly.

If the problem persists, the iPad would need to be restored like new.  Once the iPad is restored as new, check if the iPad is working properly.  If she continues to behave erratically, it should be examined by a technician.  If it works correctly, then restore the backup and confirms that it continues to work as expected.  If the question comes up, then there is something in the backup as the origin of the problem and it will need to be restored like new again.

Restore as new by following the instructions in this link:

How to clear your iOS device and then set up as a new device or restore from backups.

Have a great day!

Tags: iPad

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