State of the controller H710P degraded, but pdisks and vdisks are OK

Hi, I have several PowerEdge servers R720 with Mini H710P (embedded) controllers and PERC H710P who have problems. Omreport, the controller is in a non-critical State and a degraded state:

Controller of
ID: 1
Status: No reviews
Name: PERC adapter H710P
Location ID: PCI Slot 2
State: degraded
Firmware version: 21.3.0 - 0009
Minimum Firmware Version: 21.3.1 - 0001
Driver version: 06.806.08.00 - rh3
The minimum required driver version: not Applicable
The Storport driver version: not Applicable
Minimum required: Version of the Storport driver: not Applicable
Number of connectors: 2
Regeneration rate: 30%
BGI rate: 30%
Consistency check rate: 30%
Rebuild rate: 30%
Alarm status: not applicable
Cluster mode: not Applicable
SCSI initiator ID: not Applicable
Cache memory size: 1024 MB
Patrol read mode: Auto
Patrol read status: stopped
Patrol read rate: 30%
Read the iterations of patrol: 42
Give up control of consistency error: disabled
Enable reversible hot spare and replace the: enabled
Load Balancing: not Applicable
Auto Member Replace on Predictive Failure: disabled
Redundant path view: not Applicable
CacheCade Capable: Yes
Persistent backup: disabled
Encryption Capable: Yes
Currently key encryption: No.
Encryption mode: no
Preserved cache: not Applicable
Spin down drives unconfigured: disabled
Turn down hot spares: disabled
Spin down drives configured: disabled
Automatic disk Power Saving (Idle_c): disabled
Start time (hh: mm): not Applicable
Time interval of rotating upward (in hours): not Applicable

Vdisk is OK:

Controller PERC H710P adapter (Slot 2)
ID: 0
Status: Ok
Name: Virtual disk 0
Status: ready
Hot violated political alternatives: not
Encrypted: No.
Layout: RAID-5
Size: 3 350,25 GB (3597303545856 bytes)
T10 Protection Information status: No.
Liquid state of Cache associated with: not Applicable
Name of the device: / dev/sdc
Bus protocol: SAS
Media: HDD
Political reading: Adaptive Read Ahead
Political writing: write back
The cache policy: not Applicable
Stripe Element Size: 64 KB
The strategy of Disk Cache: disabled

And so are the physical disks (output truncated, there are many records!):

ID: 0:2:7
Status: Ok
Name: Physical disk 0:2:7
Status: ready
Supply status: leader
Bus protocol: SAS
Media: HDD
Part of the Cache Pool: not Applicable
Remaining nominal write Endurance: not applicable
Predicted failure: No.
Review: LS0A
Driver version: not Applicable
Model number: not Applicable
T10 IP Capable: No.
Certified: Yes
Encryption Capable: No.
Encrypted: Not Applicable
Progress: Not Applicable
Mirror Set ID: Non Applicable
Capacity: 558,38 GB (599550590976 bytes)
RAID disk space used: 558,38 GB (599550590976 bytes)
Space disk RAID: 0.00 GB (0 bytes)
Hot spare: dedicated
Vendor ID: Dell (TM)
Product ID: ST600MM0006
Serial number: S0M4EMF4
Part No.: CN07YX587262251B0119A02
Negotiated speed: 6,00 Gbps
Measuring speed: 6,00 Gbps
PCIe negotiated link width: not Applicable
PCIe Maximum link width: not Applicable
Sector size: 512 b
The device's write cache: not Applicable
Date of manufacture: 03
Week of manufacture: 02
Manufacturing year: 2015
SAS address: 5000C5007F103929
Form factor: not available
Void Publisher: not available

I had found a previous thread which suggested updating the firmware, but I can't find a more recent version of the firmware for controllers (embedded or extra).

If it makes a difference, all servers running RHEL 6.6 (Santiago)

Lachlandehaas,

I think you are right in assuming that the problem is caused by the firmware being obsolete. The firmware is actually a few updates behind. You can find the latest version of the update here. Updated the fw on the controller and let me know if the VD shows ONLINE later.

Let me know what you see

Tags: Dell Servers

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