Stereo mix Realtek missing driver - G72-b63NR

After the reinstallation of Win7, the stereo mix option is missing in the recording/sound/control panel devices. The microphone option is there and it works, but I can't get the rear stereo mix (impossible to record the streaming, youtube, etc.)

I have the automatic and automatic update attempt remove/reinstall.

G72-b63NR

Product XG997UA number

Erased the hard drive, restored to get out of the box state, and the driver is present.

Would have been nice to have a solution that does not require a drastic measure.

Tags: Notebooks

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    the guarantee remains valid until December 17th 2016

    Snipeinscientist
    ... I hope that I am equipped with effective solutions, but above all a quality support.

    I think that the best you can hope for is that we will try to help as best we can.

    Snipeinscientist
    I read that there are static pop noises there on many models.

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    Snipeinscientist
    I tried to uninstall the drivers, I do not remember how, but I managed to get it back for some time and I could save with good results until the problem is back for a reason which I am not aware of.

    I could try all the different audio drivers for the i7559 and see if one of them fixes the problem. If we correct it, but the problem returns, one reason for this is that Windows 10 frequently "updates" of the system. [Don't think you mentioned is what operating system on laptop computer].

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    Snipeinscientist
    (I also consider ever buy a Dell laptop again)

    It's just. I would say that, regardless of the brand or model of computer, test carefully while remaining within the return period and return if unsatisfactory.

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