Still cannot run Premiere Pro 2015 because 'Cannot find device of appropriate reading' is always on display. I can run PP 2014 and all the other programs of cloud of 2015 but not PP2015.

Still cannot run Premiere Pro 2015 because 'Cannot find device of appropriate reading' is always on display. I can run PP 2014 and all programs of cloud 2015 but not PP2015. When I got this error, I had a mid-2012 Mac Pro running El Capitan 10.11.2 and an Apple ATI Radeon HD5770.  You can't update the drivers with Apple, but El Capitan should have giving me the latest video drivers.

First try to open but after loading everything it errored out with the "can't find a video playback device adapted." A very cryptic message in my way of thinking. They mean the monitor, video card or what?  In any case, I decided that I must have my video card, so I bought a 4 GB Nvidia GTX 970 card, put it in and got the latest drivers for it, than current guard.  This resulted in no gain. Always the same result right along with the exact error even after loading the PP2015.

I reinstalled PPCC2015 yesterday and it still loads but never opens and gives me the same error.  I feel like even if I bought a new MacPro and reloaded all software CC, I'd still have the same result. Very depressed of not being able to run the software I pay for every month.

In the finder menu, click and hold down the menu REACH. That hold the option key and the library user will appear. Click on the user's library.

In this folder, go to preferences and find the adobe folder.

Right-click on the adobe folder and click get info.

In the permissions section, & sharing, there are three names.

Everyone should say read & write beside them.

Open the lock, turn all to read and write.

Then click on the little train directly under the names or to the left of the lock and the menu drop down click on 'apply to the included items.

Then relock the lock.

Now, go to your OS hard drive and click on users, your user name, Documents.

Find the adobe folder there.

Right-click on the adobe folder and click get info.

In the permissions section, & sharing, there are three names.

Everyone should say read & write beside them.

Open the lock, turn all to read and write.

Then click on the little train directly under the names or to the left of the lock and the menu drop down click on 'apply to the included items.

The lock, the lock again.

Wait a minute. Then launch first.

This fixed it for me.

Tags: Premiere

Similar Questions

  • When I select emails in Windows Live Hotmail, I want to remove the delete button and all the other buttons in the same row do not work.

    When I select emails I want to remove the delete button and all the other buttons in the same row do not work. This not only with hotmail, it seems to be with other applications, including on this page at the top where you have "Home, office, int explore" etc...  It happens to be in this part of the page, which can make? I ran anti mailware, anti-spyware and Windows Security Essentials found nothing and they all date please help

    original title: send probs

    Hi cooljae,

    The question you have posted is related to Windows Live hotmail and would be better suited to the Windows Live community. Please visit the link below to find a community that will provide the best support.
  • Premiere Pro 2015 will not open


    I just upgraded to first Pro 2015 and when I open the app on my laptop, I get a window intro with new features, etc, and then nothing, no matter how long wait. I use a Macbook Pro (16 GB of RAM) and had no trouble with Premiere Pro 2014. Other versions of Adobe (Photoshop, Illustrator, After Effects) 2015 products work very well.

    Thank you


    Hi Laura,

    If you close this window of new features, you will be able to see anything else than a black screen. There are a few other tabs (creation, put on the road, Tips & Techniques) on this window, you see them?

    You can click on the file menu to open or create projects after closing this window.

    Thank you


  • Gmail and all the others crash in "Oops!" Google cannot load this page for some reason any

    I am running 10.10.5 and Firefox 41.0.2. Sophos said me no problem.

    In case of Gmail or any other program running in Firefox, the program stops to the message of the screen;

    "Google can not load this page for some reason any."

    The box Try Again has no effect.

    However the use of "Most visited" (top of the line LH of Firefox screen) returns to place that quit, without loss of data

    Clear the cache and delete cookies only from Web sites that cause problems.

    "Clear the Cache":

    • Firefox > Preferences > advanced > network > content caching Web: 'clear now '.

    'Delete Cookies' sites causing problems:

    • Firefox > Preferences > privacy > "Use the custom settings for history" > Cookies: "show the Cookies".

    If the deletion of cookies did not help, then it is possible that the cookies.sqlite file that stores the cookies has been corrupted.

    • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and if present remove cookies.sqlite - shm and cookies.sqlite - wal in the Firefox profile folder in the cookies.sqlite case has been corrupted.

    You can use this button to go to the current Firefox profile folder:

  • Cannot open the exe file in Windows 7. The program opens in XL, but when I select this compatibility and all the others, the installation stops with the message return WinExec failed = 216.

    The software opens with a lock to the computer, it opens on to and then can be copied from there to another computer.  The program has been downloaded on all versions up to XL.  The 64-bit to 32-bit conversion programs do not allow a download on my Windows 7.


    Try this hope of link, this will help you
    Mo /.
  • Cannot change the privacy of my story setting. He always comes back to save history. I tried all the possible solutions without change. Any help for this problem?

    I tried to change my privacy settings for history to remember the history of custom settings and he returned always to remember history. I tried all the fixes including refreshing Firefox, by removing the prefs.js file, check my Norton Security Suite to be sure that Firefox Cleanup is disabled, synchronization is turned off and all the other recommendations I can find with an online search of the problem. Another that a deletion total Firefox and fresh installation is there any other recommendation that I can try allowing the change in my setting of the story.
    The reason why I ask is recently that my browser does not store cookies permanently. When I try to enter a password sites (my Bank for example), I have to answer a question before you enter my password. I have to do this every day. Previously, I was able to save the computer and should not be the question that arises, unless I have cleared my cache, history and cookies. However, it seems that cookies seem to disappear when I close the computer power off or after an unknown period of time and I have to go through the procedure to properly identify myself and my computer on the site. This is a private computer with no access by someone else and it became cumbersome to re-enter the requested information whenever I go to some of my usual sites.
    I use Windows 7 Ultimate with 37.0.1 Firefox as my browser. Any help is greatly appreciated.

    The problem only occurs when you restart Windows and not between the closing and startup of Firefox without having to restart Windows?

    Outside Norton, do you have any other utility that can 'clean up' browser like CCleaner settings?

  • How to uninstall you CC edge? All other programs CC, I took off, but Edge will not uninstall? I will continue to use Adobe CS6, but now I can't use it until all programs CC are off the computer. I use a desktop PC with Windows 8.1

    1 desktop PC

    2 Windows 8.1

    3 adobe CS6

    4. I tried CC programs

    5. no isolated, all the other programs CC

    6 edge CC will NOT uninstall

    7 adobe CS6 programs will not work!

    1 cc programs do not prevent cs6 work programmes.

    2. to uninstall a program that the uninstaller does not work, reinstall the program to restore the uninstall program.

  • Premiere Pro 2015.1 broken with node + other features

    Two of these features are broken on OSX 10.10.x and Windows 7 for Premiere Pro 2015.1

    Seems the 2015.1 version broke some features that we are quite dependent on development and once you lose these features, it makes you realize how dependent you were on them!

    It seems that Adobe broken of (probably removed, it does not look like it exist anymore) node functionality, which I use a generation system generate permanently for extensions. If I make changes to files, it can look at the files and reload the application + simultaneously to the debugger. This is extreme for us time because it takes out the process of reloading stuff while you make changes.

    Another thing that Adobe extensions seem to break is debugger for Chrome (Chrome is updated). When running full screen (and only when you are debugging an extension of Adobe), if you fill out a page, scrolling is broken. I have attached a screenshot below and as you can see, I fill the window, but scrolling is disabled. The use of the debugger for something other than an extension of Adobe works very well.


    It was two things that worked in 2014 and 2015.0, but no longer work in 2015.1

    After doing research a bit more, it seems that others have this problem as well: to a newer version of WebKit/chromium · Number #28 · Adobe-CEP/CEP-Resources · GitHub

    See the last comment he of Jolg42. I have, however, tried to do that, but to no avail.

    And another thing that seems to be broken is running app.project.path on Windows (not OS x) returns a nasty filepath. I don't remember to do it in other versions, no more, but don't want to say specifically. This is the way it returns what is bad:
    It returns this in the two Extendscript Toolkit and the code of the normal extension.

    Result: \\?\S:\Premiere\projects\devproject\test\assets\premiere\Templating\Untitled_1.prproj

    I put a temporary solution in the extension to deprive these characters, but they shouldn't be there in the first place.

    If someone need it, here is the fix:

        getProjectPath : function() {
            // On Windows, Adobe is returning this: \\?\S:\
            projectPath = app.project.path
            projectPath = projectPath.replace("\\\\?\\", "")
            // Fixing slashes to point forward
            projectPath = projectPath.replace(/\\/g, '/')
            return projectPath

    Node problems seem to be part of a bigger problem (perhaps the implementation of extensions in Adobe, I did have the time to test in other Adobe applications), so I don't know if nocero or Hallgrímur René might be able to weigh on them.

    Thank you for taking the time to read!

    Update 1: Panel HTML tips #19: CC2015.1 (CEP6.1) patches of Node.js. Photoshop, etc
    Do not have everything still works and Bruce, in that thread, you mention that developers of the pre-release program have been notified beforehand - which can be great and all, but that's not really help those of us who are not (and do not have time to be in) pre-release group. Is it possible to iterate for the people who manage the changes how relevant is that information like this have an official release? At this point, corrections are PURELY word of mouth, and it really kills cycles dev.

    So, it is updated: your way to edit the CSS debugger is not persistent, while I was still looking for something else.

    Someone came up with a good method in this thread, I presented to the Adobe Github: Chrome debugger scrolling is broken with CC 2015.1 update · Number #35 · Adobe-CEP/CEP-Resources · GitHub
    And it IS persistent, which means that you only need to do once by extension.

  • Premiere Pro 2015.3 program screen white

    Hello people!

    pp screen help.png

    As described in the title, I have a problem with the program monitor. If I open Premiere Pro 2015.3 and put a (file MOV of Canon 70 d) video in the library and the sequence, it does not show the Visual images (gray screen, overwind program color color). But I can hear the audio from the video.

    process end help.png

    Another problem to add up, it's that the process does not stop. When I close Premiere Pro and restart it, the program does not load because the process does not stop at the beginning of the last upward.

    I tried the following possible solutions:

    • Tried other .avi .mp4 files
    • changed rendering parameters and reading in the project of CUDA Software Only or vice versa
    • a clean reinstall of first pro software
    • updated my GFX card in latest version (version 368.22)
    • reinstalled my GFX card
    • clean uninstall my GFX card and installed an old driver (version 361.75)
    • contact the Adobe customer support twice, and they have to somehow set but when I shut down my PC and start on a moment later, the problem came back.

    My PC specs

    • Microsoft Windows 10 (build 10586), 64 - bit
    • Intel Core i7 - 6700 K CPU @ 4.00 GHz
    • NVIDIA GeForce GTX 980 Ti
    • 64 GB OF RAM

    Could someone help me solve this problem? Thanks in advance!

    See you soon

    I do not get an image on the monitor source and I tested with an avi file which also gives the same result

    I fixed it by pulling my cable from the screen of my graphics card. I have two monitors connected to the graphics card. One by HDMI and the other by a cable screen. I took out the display cable and I had Visual! There is something wrong with the program or GFX card driver... I think that they are unable to detect both monitors or something?

  • Capture VHS in Premiere Pro 2015, choose the option to capture video and Audio, doesn´t work!

    I used the first Pro CS6 and Premiere Pro 2014 before capture VHS via a record JVC deck, but now, when I do the same process in Premiere Pro 2015, it captures only the video in the option Capture Video and Audio mode. The only way to capture VHS audio is her choose Audio separately, because in this mode, it works. But then I have to synchronize video and audio, and it is not the best option. I can´t find no reason or settings which differs before when it worked. Do you have any suggestions?

    I use Mac OS X 10.9.5.

    Hello! I found the solution. The novelty in first Pro 2015 is that you mark a video and an Audio track to drag the material captured in the Timeline! Now, it works fine.

  • "This action cannot be completed because the other program is underway"... what?

    This dialog box "cannot complete this action because the other program is busy. Choose ' switch to ' to activate the busy program and correct the problem' open LR6 will not start. "
    I gave two options "switch to"... which takes me right in my start (Windows 7 Pro) Menu to choose whatever program I want to (apparently)) or 'Retry' which doesn't do anything.
    'Cancel' is there, but greyed out, so not really there.

    I just got a 2 hours with tech support chat where their only suggestion was to make me go to

    "C:\Program Files (x 86) \Common Files\Adobe, find the folder Cache SL and place it on your desk.

    They then told me to record and then try again (alas, without modification), and then told to try this "Creative Cloud Cleaner. So I downloaded that and asking him to remove 'Creative cloud' only, and Photoshop CS6 now throws as Extended CS6, I do not have and do not want. But the Extended CS6 activation dialog box wants my serial number, which are not good for Extended CS6 because 1. This is not what I paid for and 2. This isn't what have installed on this computer. I had Photoshop CS6 (not CC) and Lightroom (not CC) 6.

    Somehow, CC got installed when I updated to LR6, but not by any deliberate by me. It has been installed automatically by Adobe and now I have no way to access my files 140 thousand image dating back to 2001, which have all their adjustments made in Lightroom v6.

    I've been on Photoshop since it was in Lightroom and Aldus since v1.  Clueless on Chat at Adobe people sent me here because they have "done all steps"... sigh.

    Anyone know how I can just go back to where I was yesterday, CS6 and LR 6, no CC, on my computer Windows 7 Pro?

    Thank you, I have many customers who do not need it.

    Tom Meyer

    Creative Cloud Files is a storage space that you get on the creative cloud.

    Don't do all problems.

  • Error message: this action cannot be completed because the other program is busy. Choose ' switch to ' to activate the busy program and correct the problem

    Original title: server busy

    I get a popup server busy with the message: "this action cannot be completed because the other program is busy.  ' Choose ' switch to ' to activate the busy program and correct the problem.  There are two buttons"'Switch To' and 'Retry '.  Neither fixes the problem and I do not understand what they are talking about.

    Hi adarb,

    1. when exactly you get this message?

    2. what applications do you use when you get this message?

    Method 1:

    You can restart the computer and check if it helps.

    Method 2:

    You try to perform a clean boot. A clean boot to check if startup item or services to third-party application is causing this issue.

    You can read the following article to put the computer in a clean boot:

    If your problem is resolved after the clean boot, and then follow the steps mentioned in the article above to refine the exact source.

    After you have used the boot is a way to solve your problem, you can follow the steps to configure Windows XP to start normally.

    Hope this information is useful.

    Jeremy K
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think.

    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

  • Premiere Pro 2015.4 CC once aircraft crashes while after upgrade to 2015.4

    Since the upgrade to first Pro CC 2015.4, I saw repeated application crashes Premiere Pro. In the history of reliability, I see a crash on 8/6, 8/7, 8/8, 8/9, about one per day, each has the same ID of bucket. Seems to be an access violation in GPUFoundation.dll. Here is a copy/paste of the history of reliability of the system that has just occurred. I guess that Adobe brings together the information it automatically, but I'm not 100% sure, so maybe someone knows if the manual reports are needed. Thank you.

    An addendum note: I come to see the accident again... this time I saw what happens right after loading a project and I'm scouring from right to left on a scenario a bit zoomed in. That's all that I have for now but I'll try to get more details.


    Adobe Premiere Pro 2015.4 CC


    Stopped working


    08/08/2016 11:46


    Report sent


    The failing Application path: C:\Program Files\Adobe\Adobe Premiere Pro 2015.3\Adobe first Pro.exe CC

    Signature of the problem

    Problem event name: APPCRASH

    Name of the application: Adobe first Pro.exe

    Application version:

    Application timestamp: 579b0be5

    Fault Module name: GPUFoundation.dll

    Fault Module Version:

    Timestamp of Module error: 579b 0949

    Exception code: c0000005

    Exception offset: 0000000000006994

    OS version: 10.0.10586.

    Locale ID: 1033

    Information additional 1:5229

    More information 2: 52295558c6c08443a2cf38f99e92bcba

    Additional information 3: 3ccc

    Additional information 4: 3cccd9d61ddac43bb5c86c9492f3469c

    Additional information about the problem

    Bucket ID: 832e8aaf6fbf8e5968300a7c83031636 (120525471915)

    I guess that Adobe is collecting information on this automatically

    You should not.

    Feature request/Bug Report Form

  • Premiere Pro 2015.3 update - missing audio filters?

    I've just updated for Premiere Pro 2015.3 on my end of 2014 3.5 Ghz Intel Core i5 iMac and I see that the new version of first does not include a significant amount of audio filters from previous versions - I'm looking particularly to the series to THE. (i.e. AUgraphic EQ).  Its a similar problem for the missing lut - which I was able to solve through this forum.  Any advice on where to find existing filters and the folder in which drop them for first to register would be greatly appreciated.  Thank you.

    I was able to find the right answer here:

    To THE Graphic EQ (and other audio tools) lack of CC 2015

  • Premiere Pro 2015.3 / / / no video stream is inside sequence after upgrade (2015.2)


    After the update for Premiere Pro 2015.3 (of 2015.2), I can't add video files on my calendar, the only thing I can add to the timeline is the audio stream of the video.

    When I imported the files video in the project, all seems fine, but when I try to install it on the chronology of the sequence, it is only able to import the audio stream.

    When I was still on 2015.2 everything has worked well. I tried several presets sequence, all different converters of mercury, tried to make a new project, clean the media cache database, renamed the files... Nothing helps.

    Material used:
    Screen Shot 2016-06-28 at 11.26.08.png

    Sony a7s ii, filmed with the following parameters:

    Screen Shot 2016-06-28 at 11.25.09.png

    I'm tired of these Premiere Pro update fails. Whenever I update something does not work.

    I have a deadline, and I have to get my * fact.

    This is a user error:

    source patch for inserts and crushes.

Maybe you are looking for