stopped printing, the error message saying there is not connected
do you have a reboot once (power supply is to unplug for 15 seconds) who worked for impressions of 1-2, then the same error again.
bought the machine three days ago
I need detailed help. Tried to get it from online contact, but made a mistake by entering the product number. He wouldn't let me edit/correct, if I get no response this way.
There are two cables in the box with the new printer. I heard him say I should use one or the other. Should I have used both? I don't have. I have an assortment of things on the spot, but since I don't know what the problem is, I don't know about taste.
ignorant here 72 years old computer. Really frustrating. I usually have no problem setting things - have done so several times - and that they install and work as advertised. Have installed webcams, printers, monitors, simple stuff like this - has never had this kind of problem. I don't know what to do and have now idea how to fight my way through real support of HP.
Please forgive my whining and simple if possible assistance.
Sharon
Hello
Thank you for using the HP forum.
It would help us if you can provide the printer model (NOT serial numbers), operating system and how you want to connect your printer (USB cable, wireless etc.)
In the meantime, you can try the following:
Please download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and solve your problem
http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926&h_lang=en&h_client=s-h-E016-1&h_keyword=DG-PDU
Hope that helps.
Tags: HP Printers
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