stopped working for some backup devices

I installed 6 switches SF300 - 24 p and gave them IP addresses static admin.  Initially, they are automatically recognized by ON100 and had the device driver and icon, etc.  They were also back up files of config based on credentials, that I gave to the web port 80 access.  I could even push the new firmware for them.

I struggled with the switches and they were restarting several times a day, so I upgraded and plant their default and reprogrammed by hand.  Same configs, same IP address, etc.  I rediscover the edge network and we found them once again and I got the credentials, but now the backup for all 6 switches button is gray and they aren't automatically backup OU configs.

I don't know what else to try to get these working properly again.

Hi Brandon,.

You can check if you have enabled "SNMP Service" on the switch? It's under ' Services TCP/UDP ", see below:

If SNMP is enabled on the device, then OnPlus must use SNMP to communicate with the device. If this option is enabled, you can disable SNMP, or to provide information for the identification of SNMP.

SF300 Notes:

Note that if SNMP is enabled on the device, OnPlus must must use SNMP to communicate with the device.

This can also lies in the Guide of the user, page 240:

http://www.Cisco.com/en/us/docs/net_mgmt/other_net_mgmt/onplus/Portal/user_guide/onplus_portal_user_guide_7820144.PDF

If SNMP is not enabled, send me the name of the site, and I can collect additional troubleshooting site logs.

Thank you

The OnPlus team

Tags: Cisco Support

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