STOR. The SLIM E 2.5 500 GB USB 3.0 SILVER - no access

Dear Toshiba forums,

I have an external mass storage device Toshiba (S3600) password protected and has always worked and been a good product.

However, my Toshiba laptop recently had a crash of the operating system. It was then fixed and re - establish.

Since the repair, I was not able to access the device S3600. My laptop can be seen in the devices list, I can't see it as a drive on my computer.

I also tried the device on another computer and I don't know if its a coincidence, but I encounter the same problem.

Can anyone help as I have very important content on the device I need to access?
I thank all those who can help or give advice.

Thank you very much
Tim

Toshiba storage device external mass (S3600) isn t I known
How it s connected to the laptop?

You said that this device is password protected.
This is probably the reason why the device is not available.

Did you use special software to set this password?
Have you tried to remove it, and then reconnect to the laptop?

Tags: Toshiba

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