Store does not recognize my administrator user account when you try to upgrade Windows 8 to 8.1 Windows

I bought an Inspiron 17 7737 directly from dell.com on 05/12/2013.  It was delivered 12/182013.  The operating system was Windows 8.  I had assumed that he would have the last version of Windows when it has happened since 8.1 was released in October. I opened the app Store and the Windows 8.1 upgrade was not available for me.  I realized it was one problem for others and that he has not pursued further at that time.  I was out of town for 2 weeks in January and has not used the laptop during this 2 week period.  When I got home, I opened the store and found placed prominently on the invitation to the free update to 8.1. I signed up using the administrator account and when I hit the download button for 8.1. I received the message "You must use an account with administrator privileges to install Windows 8.1, try connecting with the user of an administrator on this PC account and try the update again".  I checked my account has administrator privileges and tried again and got the same message. I created another user account and gives privileges to administrator and try the download again signed on this account and received the same message.  I called technical support and for more than 5 hours on 2 different days, the technician tried to solve the problem by uninstalling and reinstalling the Windows updates. When that has not resolved the problem, it "refreshed" my PC which I understood to be given to the State at the time of delivery. He had to do all the Windows (about 65) updates and tried to re-download 8.1.  This does not change the error message when you try to download at 8.1.  At that time, I was told that they were raising a technical team that search every newspaper in my machine and find a solution.  They said they'd call me at the time where there is a solution. Although my administrator account has not been recognized during an attempt to make the download 8.1, it acknowledged the role of the administrator when the technician needed administrative approval to all uninstall and reinstall activities in trying to solve the problem.

Everyone knows about this problem?  It is resolved, and if so, how is it resolved?

You are not alone. Many have had the same problem with no resolution. I think there's something funny to do with user accounts. Making a second account with admin privleges does not work. I would try to reinstall the operating system of hidden image and try again. A refresh like tried Dell will not do because it retains much of the data before the update; you need a clean start. Do nothing witht the account Admin other than to let Windows put up and set your password. All updates must be installed before the upgrade is displayed in the store. I have improved five facilities to win 8 and have had zero problems.

Tags: Dell Software

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