Storm blackBerry Smartphones; loss of sound and microphone

Similar Questions

• BlackBerry Storm 2 Smartphone connects to wifi and google question

  Gentlemen and ladies OK I got a storm 1 for about 3 years and it just died on me so they gave me a storm 2 to replace. brand new in the box. I installed everything and it works very well. I tried to configure my wifi at home and at work the first day and it has worked well, that was fast, now lastnight and now it does not connect. Its me gives a connected but the green check mark is not there. I noticed the difference, because the web browsing is slow everything to work. What can I do to fix this? I did the auto configuration deleted and made manual installation and still nothing. I have the data service on my phone, so I don't think it's a problem.

  also on my storm 1, I have google as my default search and now its bing and I want to change it google, but no option of google on the drop-down list, how can I do to change this?

  Thanks for your help!

  OK, so this job properly because you know, then?

  I'm confused if you still have the problem.

• BlackBerry smartphone app error 603 and BBDS does not recognize my device

  Here's the situation: the battery ran out on my unit earlier this week. When I started to charge, the unit will start automatically restart. Before restarting, the messages "error app 603' and 'reset' appeared. If I click "reset", the whole process starts again.

  The previous messages in the forum I read about 'error app 603' suggested I should restore the device settings or reinstall the operating system. I tried to connect my device to my laptop via USB cable, however the computer will only recognize the connected device with a chime at the beginning of the discount to zero, followed quickly by a chime of disconnection being rebooted. The computer or software Deskstop BlackBerry recognizes the device while it is stuck on the '603 error message' app.

  What else can I try?

  Hello and welcome to the community!

  Here's a knockout who deals with this error:

  • http://support.BlackBerry.com/kb/articleDetail?articleNumber=000023951&language=English

  For the charging of the OS, you can better use this method... on a PC (you can't do this on MAC):

  (1) make sure you have a current backup and your BB complete... you can find complete instructions via the link in my sig auto below. Sorry, already a moot point counts with the error.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  (6) work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of step 6, your BB presents "507" error, simply unplug the power cord of the BB USB and reinsert it. do nothing else... This should allow the installation to continue.

  You can also study the use of BBSAK (bbsak.org) to perform the wipe what he is capable.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  If you are on a MAC, you are limited to only your sanctioned carriers OS packages... but can still use any level they currently have to sanction. See this procedure:

  • KB19915 How to perform a clean reload of the smartphone BlackBerry using BlackBerry Desktop Software application software

  Good luck and let us know!

• BlackBerry smartphone email set up and old problems owner

  My brother gave me his old storm. I put my t mobile account chip and bought the data plan and most of the functionality seems to work (I think).

  Email my brother is still in the e-mail button and blackberry cannot connect to the mail server so that I can enjoy his email and put mine.

  Also when I make a call the "My number" shows the number of my brother.

  Is there a way to fix this. He needs to unregister somewhere. He needs to go to his carrier Version to change something?

  Hello and welcome to the community!

  Stop, go back and start over with this:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  Make 100% sure that your brother has completed all its stages before trying one of yours.

  Good luck!

• My storm blackBerry smartphones comes on the screen upward, but does not show a picture!

  My storm blackberry 9530 recently fell to the ground, but nothing happened. But today its very slow and most of the time the screen turns on but does not display any image at all, just a black screen

  What can I do?

  Hi Mxgaudelli,

  Welcome to the BB Community Forum...

  There seems to be a hardware problem... have u tried a reboot of your BB battery pull, if you have not then try it once... If the problem persists, I recommend you to visit a centre of Service of BB and they have a quick glance at your question...

• Password blackBerry Smartphones Forget bb id and how to save all contacts

  Hi all

  I forgot my password id bb and the issue of their safety. My id from bb using my yahoo account. I read all the forum and they said should create a new ID OK I'll do it.

  My question is:
  How to save all contacts? I have contact 1100 on my device. Which is 900 save via yahoo 200 contact or save through gmail. I looked on my yahoo contact only 300 contact was sync with my yahoo mail. I have try the backup via Desktop Manager, but only 200 contact that sync with my gmail had arrived at my computer and has no contact to yahoo. What should I do?

  Thank you

  Hello and welcome to the community!

  For backup of your contacts from your Yahoo account, you will need to disable wireless synchronization.

  Go to contacts > Tap on the BlackBerry key menu > options > look for the e-mail account > tap on it, you will see the wireless sync if it is on you will see a control on the right uncheck it > click on the BlackBerry Menu button to memorize.

  Then try to fill, save, & include backup - capacity storage media, before to set up your unit to the factory to add your new BlackBerry ID, wen you create your new BBID with a different e-mail account, you will need to go this account email & confirmed your email with the password of the BBID this wen so that you try to reset in the future he won't ask answer you the question of safety.

  Step 1. How to back up and restore data from smartphone BlackBerry using BlackBerry Desktop Software
  http://www.BlackBerry.com/BTSC/KB13428

  Step 2. How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  http://www.BlackBerry.com/BTSC/KB31291

  Step 3. How to create a BlackBerry ID
  http://www.BlackBerry.com/BTSC/KB24062

  Step 4. How to confirm a BlackBerry ID account
  http://www.BlackBerry.com/BTSC/KB34137

  Before you create a new BBID with a new e-mail test by removing the current BBID account it is required to use this e-mail even to create the BBID.
  How to reset the BlackBerry ID account used with BlackBerry and BlackBerry smartphones
  http://www.BlackBerry.com/BTSC/KB36188

  If it helped you, click on like
  If my answer helped you, please click "Options" next to my post and mark it as resolved. By clicking the "thumbs up" icon near the bottom of my answer would be appreciated also.

  Good luck and let us know!

• BlackBerry Smartphones BB App world and additive of service payment BB... stuck in a loop

  Hello

  I have a blackberry id. Seems to work very well. BB App world installed on my latest version of phone.

  When I click on "I agree" the dialog box disappears, but when I click on my new world «The BB App world» and BB payment service additive... "dialog box is displayed again.

  Help, please

  Thank you

  Hello and welcome to the community!

  Here's a knockout who deals with this error:

  • KB24200 Screen loops when BlackBerry ID or PayPal authentication is verified in BlackBerry App World storefront on the BlackBerry smartphone

  I hope that it contains something useful! There are also several existing threads on this site, which discuss that exact error... your opinion of those who may prove useful, and a search of this site, by using the code, or an error message should reveal all the existing threads that are applicable to you.

  Good luck and let us know!

• Pls Help blackBerry smartphones! 9900 pings and bbm normal message do not produce Z10 and Q10.

  I need some serious help here as soon as possible, I can't reach all my friends with Q10 and Z10 by bbm normal message on my 9900... It will always bring X nothing I try to send them a message bbm nomal and Pings. I will receive their own message, but my own come deliver it to them, I will also see their updates of the pm and the will to see mine too.  Pls help me.

  Hello tooblackish

  Welcome to the Forums of the BlackBerry Support

  Sorry for the trouble, but I noticed this same problem with few other users, who could not send pings to any BlackBerry 10 there BlackBerry 7 devices.

  To solve your problem, I suggest to re-install BlackBerry Messenger!  To do this on your homescreen go to Options > device > application > locate and remove BlackBerry Messenger from there. After deleting to do a battery pull reboot as this device powered on remove the battery wait a min. then reinsert back.

  KB10040  : How to display or remove installed application on a blackberry smartphone   

   

  Finally, after the reboot, use your BlackBerry browser and go to www.blackberry.com/bbmdownload and download the latest available for your phone model. If device reboot prompt do then sign in with your ID BlackBerry even.

  Try it and tell us how it goes.

  _______________________________________________

  Please note:

  If you encounter BBM7 or higher then your BBM Contacts are integrated into your BlackBerry ID after installation when you log in with your BlackBerry ID Contacts is restored back, but if you experience any previous Kathy then first make a backup local, you can save on your press card, see this KB for additional assistance

  KB20554 How to back up and restore the BlackBerry Messenger contacts list 

• My bb bold blackBerry smartphones get more heated and stops loading

  I have a bb bold 9780 which is about 9 months old... recently I started having this problem with my battery to reach extreme temperatures of 45 c and then sign shows a card that supposed to happen when my battery is fully charged, but gets to 40% and does not load then... I have to put my personal number near the ac to cool up to 29 c to recharge it. even the battery life is very poor... She is barely 4 hours on a full charge... I have 2 batteries... I have a 9000 "BOLD" and I of the 9780 and the two we live the same problems...

  Thanxx in advance

  Hello and welcome to the community!

  It is possible that your battery or BB has encountered a problem... to test, this sequence is necessary:

  1. Get a known good and already fully charged battery... use it in your BB and see what happens
  2. Get access to a BB good and the same known... use your battery in there and see what happens

  The results of this will show if your BB or your battery that has the problem.

  What you describe, it is likely that your BB, which is the root of the problem... to test, I recommend that you try to start safe mode:

  • KB17877 How to start a smartphone BlackBerry in Mode safe

  It will take several attempts to get the combination of keys ESC (press/release/hold) OK, so be patient. When properly in Safe Mode, see what happens.

  If the behavior continues, then well... think what happened just before this behavior started? A new application? An update? A theme? Something else? Think carefully that the slightest change can be causal... and try to undo all that was.

  But if the behavior continues mode without failure, you may need to consider more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload and the process of reloading OS 'skeleton '. To prepare, you should be sure that you have a full backup of your PC... Please see the Backup link in my sig auto on this post for instructions.

  You may also use these tips:

  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB27956 How to recover a BlackBerry smartphone from any State
  • http://CrackBerry.com/BlackBerry-101-lecture-12-how-reload-operating-system-nuked-BlackBerry

  It is also possible that your BB has a problem at the level of the material which is the cause... and, of course, the internet remote diagnosis and operating system/software recommendations will be nothing if this is the case.

  Good luck and let us know!

• BlackBerry Smartphones difference between EDGE and 3G with a BB symbol next to him? When do they appear?

  Hello

  I am new user of BB 9360. I activated a BIS plan. Now when I turn on 3G optional Mobile 3 G network on top with a BB symbol next to him get but when I turn on 2 G instead of 3 G Mobile network I get written EDGE the high right referring to the page.

  So, that means?

  Again, I am able to properly set up my e-mail account and getting the push-mail service but the App World, Facebook App BBM works not despite a BIS plan that supports the foregoing.

  Please give a solution.

  Hello and welcome to the community!

  sanjoyshaw wrote:

  I am new user of BB 9360. I activated a BIS plan. Now when I turn on 3G optional Mobile 3 G network on top with a BB symbol next to him get but when I turn on 2 G instead of 3 G Mobile network I get written EDGE the high right referring to the page.

  So, that means?

  KB02334 Indicators of State of network of networks GSM/GPRS/EDGE / 3G / 4G

  sanjoyshaw wrote:

  Again, I am able to properly set up my e-mail account and getting the push-mail service but the App World, Facebook App BBM works not despite a BIS plan that supports the foregoing.

  With a strong carrier network (for example, not WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) Service reference books

  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones Can you activate and use "BOLD" on Verizon?

  I have a storm and wishes to buy a "BOLD" If there is a way to activate and use all the features on Verizon.  Is this possible or should I expect for the "BOLD" on Verizon?

  Is not possible, the blackberry "BOLD" is only GSM and Verizon CDMA network

• BlackBerry Smartphones Facebook - App Notifications and email (fbapp v1.8.0.49)

  Hi all

  Have recently upgraded via the updater for Facebook v1.8.0.49 appworld

  In the previous version when a notification came through Facebook it would make appear an icon on the home screen of facebook and NOT send an email to the email address on blackberry.

  For example, I have an email address BIS set up on my camera (mobileemail.vodafone.net) and also have the blackberry facebook app messaging service enable (checked) in the facebook app and also the "blackberry Smartphone notifcation" checked in the facebook of PC through iexplorer.

  Before only facebook notifications came as the app or facebook knew it was the same address, since the upgrade I now get both an email to my BIS email account and a notification icon appears.

  I change anything in the options.

  (now tried logging in and out, reticking options, etc, nothing)

  Y at - it a new option, or is this a bug of upgrade. The application of face book has only delete the email and now sends to the device?

  Since typing this my wife with the 8520 just told me that she has the same problem.

  Does anyone else have this?

  This isn't a major problem as long as at least I'm getting a nowt rather than email and notification.

  Congratulations to all

  Read this article to see if there is something that could help you.

  http://www.BlackBerry.com/BTSC/KB17087

  Several users have reported problems with the Facebook for BlackBerry notifications not to produce correctly with the new version 1.8, even with the settings correctly.

• BlackBerry smartphones lost the username and password

  Lost my username amd password to log in to the desktop software. How do I get there? Why can't blackberry just told me? !!! I have not found any access to "changing the password".

  When you say desktop what are you referring? The Blackberry Desktop Software doesn't have a name and password to use. If you connect a Blackberry that has a password and Desktop software will ask for this password if you connect the device.

• BlackBerry Smartphones DM media manager and video converter?

  I read here that we could use the DM media manager to convert DVD for playback on the storm... I looked and that you do not see the option to perform this action...  If possible, could someone explain how to do this?

  Thanks in advance

  Hello!

  I use Cucusoft (converts DVD / movies to mp4 for ipod), but I think it was 39.95? (Something like that)

  My kids have ipods, so that they are able to put the DVD / movies on those too. But it worked to put them on my Storm too! The video quality seems very good to me. In fact, very similar to the storm!

  If I come across websites free conversion with good reviews, I'll certainly know you! For me, it was just a lot cheaper than this dang Itunes store!

• Storm blackBerry Smartphones gives two rings then on voicemail

  Hello

  When I get a call on my Storm it gives like 2 rings and diverts to voicemail gives me no time to answer call.

  is it possible to extend the ring delay and divert to voicemail if there isn't a response say 30 seconds instead of 5 seconds?

  Thanks alan

  Alternatively, you can do that by typing a code: -.

  * 61 * 121 * 10 * 30 #, then press call button

  It will do exactly the same thing and the value of your voicemail to the maximum before it intervenes (30 seconds)

  I found the above on the vodafone website and it worked for me...

  Good luck