Strange folder Mac Mail with Exchange account

At our office we have recently moved from an internal e-mail to the Office Server Exchange account to Office 365. There is a strange folder appear on all Macs do anything ranging from the El Capitan back to the Lion where a folder called "Files" appear in the list of folder icons in the sidebar. This folder does not appear when connected to Office 365 via a web browser, but it behaves like a single folder, because it can not be removed (a bit like the record of Conversations and new background image file).

In the folder named "Files" appears to be a collection of recipes from any email that had an attachment either sent or received. Not actually content, just a bunch of time and date stamp info, file name and a few times the code. Always displayed as SENDER of NO.

No idea what it is and how make us it go away?

I have also experienced this problem.

Not sure what exactly is the cause, but all attachments sent or received are stripped of its text and an empty email with no recipient is located in the folder "files".

When I start Outlook on Mac or Office365 in the browser, I can't see the folder "files".

Tags: Mac OS & System Software

Similar Questions

  • Problems using Mac Mail with Hotmail address

    I had ZERO problems with Mail and my Hotmail e-mail address for years until Sunday evening. I thought that maybe the Hotmail servers are down and cannot send e-mail that he requested my password, but it says that it was not correct. (but it was) Today I open mail and get the same message and my iPhone was not able to receive mail. After deleting and adding the Hotmail account on my iPhone, it works and receiving mail. On my Mac, it's another story. I removed it without any problems, but when I went back to add an account, it says the account already exists. My Hotmail account is not listed in my internet accounts and not showing is not on my mail. I tried setting up with a fake account and manually enter server information and it STILL says that the account already exists. Is it possible for me to again access my Hotmail on my Mac mail? Thank you!

    After digging around some more to the forums I found my resolution. I had to remove my iCloud account (which uses my hotmail email address) then add my Hotmail email, then add my iCloud account again.

  • Trouble with CS2 on Mac G5 with new accounts of users - activation problems?

    My system is a Mac G5 Quad running OS 10.5.8 and I have CS2 premium suite. When I bought the machine, I did everything under a user account. Several months ago, the account has started giving me a few problems and my situation has changed, so it makes sense to create new, separate user accounts on my Mac for work and personal use.

    Recently, I offered to help a friend with a design work and tried to launch InDesign CS2 for my new business. I immediately received a request for a serial number. I looked and it is entered. An error that says

    "Invalid serial number."

    The serial number you provided is not valid.

    Please check your serial number and enter it again. »

    I tried a few times more, making sure I got it right. Without success.

    I gave up and started my original user account, launched InDesign and launched the project. I put the document up and tried to save it. InDesign displays an error indicating "Impossible to record"Untitled-1"under a new name." The file "DBTmp [lots of numbers]" is damaged ("error code: 0" everytime I restarted and tried again the temp file name was different.)

    So now, I'm suddenly without one of my main tools and have no idea how to do to get it back. I guess it's a problem with the activation mechanism, but can not find a lot of resources on this topic. It seems that my attempt to launch InDesign to my account again triggered a code of piracy protection or something.

    I'm typing this while waiting for Adobe support. 25 minutes and it continues...

    Thank you.


    Does that help? r - users.php

    You should also note tha that CS2 is not supported under Leopard and Snow Leopard.


  • Droid - length of e-mail with Exchange Server problem

    -Very well, so I'm moderately new to the DROID, but I'm not new phones or technology.  I know that the DROID and exchange server do not have the best time together but I was wondering if there is a setting somewhere that allows me to receive full email when I use the built in DROID Exchange program.  Now when I get an email that seems to receive the first X number of characters, then the rest is not here.  It comes out about paragraphs, words worth.  Y at - it a setting that I am missing or that's how it is with everyone.  I see a lot of people download hit, what I'll do if I have to, but I'm a poor College kid, the last thing I want to do is to drop $ 20 on something that I think the phone should already so.  Any ideas or suggestions?  Thank you.

    OneGuy, I bet that your school use Zimbra, an alternative open source Exchange. Search this forum for "zimbra" for more details.   Best regards, Paul

  • Does not mark the emails as unread - iOS 9.3 and Exchange account


    It drives me crazy! I'm an iPhone user for many years since the first iPhone.

    I use the mail with exchange account application.

    Given that I have updated to iOS 9.3 I does not mark the emails as unread after they are read.

    The status "unread" is constantly reset to 'read '.

    I lose emails because of it!

    Who can help on this?

    Thank you


    This isn't the behavior that I'm observing.

    Have you tried a simple Reset by pressing the Home and Power buttons until the Apple logo appears.

  • Try to delete junk mail in my account hotmail with windows 8 and after having clicked on delete and it comes right off. Does anyone know how to remove it?

    Try to delete junk e-mail with my account hotmail with windows 8, and after clicking on remove the spam is well again. If I go to my email using the icon on the desktop I am able to remove everything. It is only with the icon of mail on the splash screen that I can't remove. Does anyone know hot to delete?


    I'm happy to help you with your concern about the removal of junk e-mail.

    Please clarify your statement "it is only with the icon of mail on the splash screen that I can't remove.

    Are you referring to a Mail or Windows Live Mail application?

    We look forward to your response.

    Thank you

  • Mac mail Gmail expires

    I use Mac Mail with imap to access my institutional email account, which is managed by Google. Very, very often, when I put them to the top of my window in Mail for Mac, there will be a small triangle with an exclamation point inside, next to the icon of my box 'in '. If I click on it, I get a dialog box with a message stating that the connection with the Gmail server has expired. Usually, that takes care of itself in about ten minutes, but it's pretty boring, and I wonder if it is what I can do about it. We do not have a DSL Internet connection very slow, but it is much more reliable than the problem of frequent timeout suggest.

    Some suggestions that you can try.

    Address postal (El Capitan): Mail troubleshooting

    Address postal (El Capitan): If you are unable to receive messages

    Post not send or receive messages after updating to OS X

  • Cannot send mail with Hotmail on Windows Live Mail, error 0x8DE00005

    I can't send an email to my hotmail account. Download Live Mail error ID 0x8DE0005. Help, please!

    [Original title: can not send email]

    Server error: 3219
    Windows Live Mail error ID: 0x8DE00005

    These error codes indicate that your account has been upgraded to the new version. Please log in to the account to; do you see something like that in the upper left of the window?

    If so, you cannot use DeltaSync for access to this account. You can find instructions to set up the account using the IMAP protocol on this page: Windows Live Mail and Outlook e-mail

    If you connect Windows Live Mail with this account, you will find that the calendar or contacts don't will sync any more.

    If all goes well, this will be a temporary situation until an update is released for Windows Live Mail to synchronize these accounts once more.

  • Mac Mail showing a plugin in/Users/USER/location when there is no user named USER account

    Thanks in advance for your comments. I'm hopelessly confused and I was afraid that my infected machine.

    I tried running Mac Mail a couple of times and it stopped on me. Then the third time it closes that I received an error message that a plugin has caused the problem. The path of the Plugin is listed as /Users/USER/Library/Mail/*/HockeySDK.framework/Versions/A/HockeySDK and the Plugin identifier is net.hockeyapp.sdk.mac.

    I searched using terminal, finder and the console for a user named 'USER' on my mac account. I see users root are my user name.

    I understand that it is possible to hide a user account, but have you tried the commands that should display all hidden user accounts and they have not revealed a user named USER account. To be clear, I have tried all the standard ways in the terminal to find a user account and cannot.

    Is someone can you please tell me if my Mac is infected with some hidden user account? Here are some of the comments of the 'details and System Configuration problem' as the form of question will allow me to answer:

    Process: Mail [2868] path: /Applications/ ID: Version: 9.3 (3124) build Info: Mail-3124000000000000 ~ 2 Type of Code: X 86-64 (Native) Parent process:? [1] background: mail [2868] User ID: 501

    Path of the PlugIn: /Users/USER/Library/Mail/*/HockeySDK.framework/Versions/A/HockeySDK PlugIn identifier: net.hockeyapp.sdk.mac PlugIn Version: 3.2.0 (31)

    Date/time: 2016-08-03 18:58:26.538-0400 OS Version: Mac OS X 10.11.6 (15 G 31) report Version: 11 anonymous UUID: 35332606-E9A7-BB5D-0E7D-811AAD4B38E8

    Found the same thing via a report of incidents for mail:

    Path of the PlugIn: /Users/USER/Library/Mail/*/HockeySDK.framework/Versions/A/HockeySDK

    The identifier for the PlugIn: net.hockeyapp.sdk.mac

    PlugIn version: 3.2.0 (31)

    It seems to be a related e-mail folder.

    In my case, I get this report due to a persistent fall whenever I click on the "Get new mail" icon in the mail.

    I wonder if someone answers this question could enlighten us as well.

    Thank you.

  • Mac Mail continues to request password Hotmail account

    Recently my Mac Mail were continually asked my hotmail account password. When I enter it I get a message that it cannot verify the user and the password. The pop3 account was changed to on the Mac. Worked until about 2 weeks ago.

    I was not able to put in place than others, IMAP or Exchange Outlook. If you try to use "Other E-mail", it may not always check the password. It still works on the iphone 4, so I know that the password is fine. I can access in the browser if the account is fine too.

    I deleted VPN and firewall but no luck. I deleted all the old password Keychain for 'hotmail' and 'live', just in case.

    I don't want to lose all of my old emails that they are located in several folders work with other emails from other servers... Can't risk to delete and re-add this account. I have years of important emails. I realize I could use time machine to retrieve messages, but it is painful and slow.

    Anyone got working under the latest Mac OS X (el Cap) Mac Mail from Hotmail? What are the settings you are using please?

    Hello Lexxiconn,

    Welcome to Apple Support communities.

    As I understand it, there is a problem with the Mail on your Mac application, constantly asking the password for your Hotmail e-mail account. The article below describes a similar problem and provides general troubleshooting tips that should help you to solve the problem.

    If the Mail on your Mac keeps asking for your password - Apple support


  • Mail on Surface RT connection to Exchange account

    How is it possible for the Member States to build something so big as the tablet of the RT and then so would be remiss to leave something so fundamental as the ability to use e-mail with my Exchange account?  Can I use my iPad with Exchange and Lumia 800!  Microsoft make a major error here!

    I was hoping to replace my iPad with the Surface RT, but I don't see what is happening.  Come on MS make it a priority as an update to the Mail App.  How can expect you to compete with a product that works with your server better than your own product?

    It is large and, indeed, he has helped but not before I overcame the obstacle of to add my Hotmail account first.

    It's a strange way to approach the problem - in my case, I bought the camera for work, so wanted to add my Exchange account, but the instructions you have given above did not work until I have add my Hotmail account.  Once this is done, I had to add several types of accounts.

    MS that could be a little clearer!

    Now that I have my Exchange account working all is good in the world...

    Thanks for your help

  • How can I sync my iPhone with my mac mail

    iPhone 6s (iOS 9.3.4), McBook Air (El Capitan 10.11.6)

    How can I sync my iPhone with my mac mail without using iCloud?

    I use several 'GMX' and 'Web' of e-mail accounts.

    When I send email from my iPhone, they are only saved on it, but neither on the (GMX / Web) server or on my Mac.

    For e-mail accounts to synchronize between devices, they must be configured as IMAP accounts. POP protocol doesn't have this capability.

  • Unable to send mail via exchange server with Version 38.0.1 - password problems

    Last week, when my computer desktop auto-upgraded to 38.0.1, he lost the ability to send mail with SMTP. (It always returns an error message saying that the password is not recognized). I went around and with the administration of the server, and they are sure that the problem is on my end. All server settings are correct, according to the administration of the server and, in any case, I do not change them what has worked with earlier versions of this morning, I finally had to restart Thunderbird on my home computer. I tested the Version 31 immediately before restart - it worked. Then I tried the Version 38.0.1 immediately after the restart, - it did not work.

    I have disabled the firewall on the computer, but it made no difference. Both computers running all Windows 64-bit both 8.1; they have two different firewalls.

    I pasted in the troubleshooting information in Thunderbird below.

    Thank you
    The f

     Application Basics
       Name: Thunderbird
       Version: 38.0.1
       User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.0.1
       Profile Folder: Show Folder
                 (Local drive)
       Application Build ID: 20150608103712
       Enabled Plugins: about:plugins
       Build Configuration: about:buildconfig
       Memory Use: about:memory
     Mail and News Accounts
         INCOMING: account1, , (imap), alwaysSTARTTLS, NTLM
         OUTGOING:, alwaysSTARTTLS, NTLM, true
         INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
     Crash Reports
     Important Modified Preferences
       Name: Value
         accessibility.typeaheadfind.flashBar: 0
         browser.cache.disk.capacity: 358400
         browser.cache.disk.smart_size_cached_value: 358400
         browser.cache.disk.smart_size.first_run: false
         browser.cache.disk.smart_size.use_old_max: false
         extensions.lastAppVersion: 38.0.1
         font.internaluseonly.changed: true Consolas Consolas Consolas Consolas Consolas Consolas Consolas Calibri Calibri Calibri Calibri Calibri Calibri Calibri Cambria Cambria Cambria Cambria Cambria Cambria Cambria
         font.size.fixed.el: 14 14
         font.size.fixed.x-baltic: 14
         font.size.fixed.x-central-euro: 14
         font.size.fixed.x-cyrillic: 14
         font.size.fixed.x-unicode: 14
         font.size.fixed.x-western: 14
         font.size.variable.el: 17 17
         font.size.variable.x-baltic: 17
         font.size.variable.x-central-euro: 17
         font.size.variable.x-cyrillic: 17
         font.size.variable.x-unicode: 17
         font.size.variable.x-western: 17
         gfx.direct3d.last_used_feature_level_idx: 0
         mail.openMessageBehavior.version: 1
         mail.winsearch.firstRunDone: true 07443412-ffcd-4d2f-998d-7cb7d9fb13f
         network.cookie.prefsMigrated: true
         network.predictor.cleaned-up: true
         places.database.lastMaintenance: 1434665793
         places.history.expiration.transient_current_max_pages: 104858
         plugin.importedState: true
         print.printer_Samsung_C460_Series.print_bgcolor: false
         print.printer_Samsung_C460_Series.print_bgimages: false
         print.printer_Samsung_C460_Series.print_downloadfonts: false
         print.printer_Samsung_C460_Series.print_duplex: 219172716
         print.printer_Samsung_C460_Series.print_edge_bottom: 0
         print.printer_Samsung_C460_Series.print_edge_left: 0
         print.printer_Samsung_C460_Series.print_edge_right: 0
         print.printer_Samsung_C460_Series.print_edge_top: 0
         print.printer_Samsung_C460_Series.print_evenpages: true
         print.printer_Samsung_C460_Series.print_footerleft: &PT
         print.printer_Samsung_C460_Series.print_footerright: &D
         print.printer_Samsung_C460_Series.print_headerleft: &T
         print.printer_Samsung_C460_Series.print_headerright: &U
         print.printer_Samsung_C460_Series.print_in_color: true
         print.printer_Samsung_C460_Series.print_margin_bottom: 0.5
         print.printer_Samsung_C460_Series.print_margin_left: 0.5
         print.printer_Samsung_C460_Series.print_margin_right: 0.5
         print.printer_Samsung_C460_Series.print_margin_top: 0.5
         print.printer_Samsung_C460_Series.print_oddpages: true
         print.printer_Samsung_C460_Series.print_orientation: 0
         print.printer_Samsung_C460_Series.print_page_delay: 50
         print.printer_Samsung_C460_Series.print_paper_data: 1
         print.printer_Samsung_C460_Series.print_paper_height: 11.00
         print.printer_Samsung_C460_Series.print_paper_size_type: 0
         print.printer_Samsung_C460_Series.print_paper_size_unit: 0
         print.printer_Samsung_C460_Series.print_paper_width: 8.50
         print.printer_Samsung_C460_Series.print_resolution: 219172664
         print.printer_Samsung_C460_Series.print_reversed: false
         print.printer_Samsung_C460_Series.print_scaling: 1.00
         print.printer_Samsung_C460_Series.print_shrink_to_fit: true
         print.printer_Samsung_C460_Series.print_to_file: false
         print.printer_Samsung_C460_Series.print_unwriteable_margin_bottom: 0
         print.printer_Samsung_C460_Series.print_unwriteable_margin_left: 0
         print.printer_Samsung_C460_Series.print_unwriteable_margin_right: 0
         print.printer_Samsung_C460_Series.print_unwriteable_margin_top: 0
         Adapter Description: Intel(R) HD Graphics 4000
         Vendor ID: 0x8086
         Device ID: 0x0166
         Adapter RAM: Unknown
         Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
         Driver Version:
         Driver Date: 5-16-2014
         Direct2D Enabled: true
         DirectWrite Enabled: true (6.3.9600.17795)
         ClearType Parameters: ClearType parameters not found
         WebGL Renderer: false
         GPU Accelerated Windows: 2/2 Direct3D 11
         AzureCanvasBackend: direct2d 1.1
         AzureSkiaAccelerated: 0
         AzureFallbackCanvasBackend: cairo
         AzureContentBackend: direct2d 1.1
     Incremental GC: 1
       Activated: 1
       Prevent Accessibility: 0
     Library Versions
         Expected minimum version
         Version in use
         3.18.1 Basic ECC
         3.18.1 Basic ECC
         NSS Util
         NSS SSL
         3.18.1 Basic ECC
         3.18.1 Basic ECC
         NSS S/MIME
         3.18.1 Basic ECC
         3.18.1 Basic ECC

    or set true network.auth.force - generic-ntlm-v1 (under preferences |) Advanced | General | Configuration editor)

  • Mac mail is no more long/display of receiving emails on one of my two accounts

    I'm MAC OS 10.6.8 I use mac mail and it has implemented

    with two accounts separate.  I suddenly stopped to receive emails

    on one of the accounts - I can send email from this account

    but cannot receive emails.  The second account receives, displays

    and send the email without any problem.

    I noticed that when I check emails for this account he brings mail

    activity - but does not display do not email.  When I use my email on my

    iPad, I can received and display emails that do not appear on my mac.

    Try to rebuild the mailbox.

    Rebuild the mailbox

    If this does not work, try re-indexing of mailboxes mailbox. This can take some time if you have a lot of mail.

    Reindex messages        For El Capitan, try looking in V3.

    Reindex messages (2)        See post by Linc Davis

    There is only one file in Snow Leopard.

    Apple Mail troubleshooting

    Connection/window/mail doctor show what? If the server is red, select it and observe the box show details.

    Send and receive e-mails of troubleshooting

    Post not send or receive messages after updating to OS X

  • Copy mail and email accounts to another Mac


    I want to copy my emails with all the email accounts of my iMac to my MacBook Pro. On both computers is the most recent El Capitan installed (10.11.4).

    The files/folders that I need to copy?

    Migrationsassistent is not a solution.

    Thank you!


    Hi ebussinetz,

    Thank you for using communities Support from Apple.

    I see you are eager to copy emails from one Mac to another.  At that time, the easiest way for you to achieve this is to simply add your e-mail accounts to the other computer.  The majority of e-mail providers use IMAP for the storage needs of e-mail, which maintains the emails on the server itself, rather than the POP that downloads the messages to your computer.

    Set up Mail

    When you open Mail, you are prompted to configure your e-mail account if you have not already.

    Select your email provider from the list. If you do not see your email provider, click "add another mail account." Then click on continue.

    Mail request your name, email address and password by e-mail. Fill out this information, then click on create.

    E-mail complete your account settings based on the email address you provide and in OS X Yosemite or later, Mail automatically manages them.

    • If Mail does not recognize your email provider, it may ask you additional parameters.
    • If you need to add more than one e-mail account, start with your main account. Then use Internet accounts to add other accounts.

    Use the mail on your Mac.

    Take care.

Maybe you are looking for

  • Were all my old favorites restored when I used the patch 'places.sqlite.old '?

    I got the error message: "the bookmarks and history system won't be functional because one of the files of Firefox is used by another application. Some security software can cause this problem"and that by using the following steps (Solution 2) fix: h

  • Satellite P200-RT2 - need help with recovery

    I made a Boo-Boo and need advice/help to get things fixed. My husband has a Satellite P200-RT2 running Win XP 32 bit (included with Vista, but had been upgraded). The battery needs to be replaced, does not load and he made the mistake to disconnect w

  • How can I change the value of the sample during my simulation period?

    I'm about to set discrete PID profile vi to specify the values of the period of sampling of the order hold block. At t = 0, I wish that the value of 0.5 and then change to 1.0 when t = 5. Currently, only 0.5 goes to the waiting order discreet block.

  • x 61-sticker key product replacement windows?

    I bought a thinkpad x 61 on eBay. There is a product key sticker on its underside, but there was also another key product in a CD cover. The thinkpad has W7 top so I think the sticker in the CD cover is for W7 and one on the bottom for an older versi

  • Scanning from slow PC on 8600 AiO

    If I scan the computer to the printer, because it scans a page, it is not paused.  But if I the HP scanner utility on my PC, then about three times as long he stops for several times per page? I need to do it this way because there is no option on th