Strange problem code 39 on my Satellite A500-02J with constant blue screens

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• Satellite A500 - crackling sounds and blue screen

  Hey everybody.

  I bought a laptop Toshiba Satellite A500-19w about 4 days ago (today it is Sunday, March 7, 2010).

  I had the sounds of crackling of my speakers which have been mentioned so many times in the forums, no real solution.
  I also experienced the crash of the blue screen, that's already happened 7 times while I was not strongly using my newly buy laptop.
  I'm not looking for a repair or a replacement, because I find it quite unacceptable to have to think about the errors, faults & fixes as much as the laptop is brand new.

  What I want is a refund, but I'm not sure on how to do it.

  I know that Toshiba has some sort of refund policy, but if someone can tell me exactly how it works, because I want to get rid of my laptop as soon as possible (I will not buy any more portable Toshiba, especially since I had some similar problems with my Qosmio f30).
  If someone can give me some guidance, because I don't want to be mocked or used and cheated out of refund.
  I bought my Toshiba in the Middle East (perhaps refund policies are different here).
  Thank you.

  Post edited by: mihran

  Hi mihran.

  If you want to pay off your laptop, you should talk with your computer store where you bought it. Only the can repay your laptop and not Toshiba directly.
  Of course it is also depending on the country where you life, but normally you can pay within 14 days I think. So in your case I speak with the seller or give them a call. They explain how to do this.

  But let me give you a little advice: regarding your problems with the crackling sound and blue screen I recommend that you contact an authorized service provider or ask a new A500 (this should be possible if you have only 4 days). Generally, I can say that a friend of mine has Satellite A500 and he is quite satisfied with her. This laptop has a great design equipped with new material for a good price. :)

• Re: Satellite A500-1 - slow after blue screen

  Hi all

  I've owned a Satellite A500-1 in a year with no problems at all until a few days ago. When it tuning on it gave me a blue screen of death, and after 10 seconds, it turned blue, so I couldn't read error.

  I noticed reduced performance since it happened. Especially when you play games or movies HD, the picture and sound will freeze every few seconds. This happens in Windows 7 and Ubuntu. I did a new install of both, but the problem persists.

  I scanned the hard drive and memory errors, but it wasn't everything. Cant someone give me some advice, please?

  Thank you

  Hello

  > This happens in Windows 7 and Ubuntu. I did a new install of both, but the problem persists.
  This would mean that the problem is hardware-related and operating system installation seems to be ok, but it could be anything and it s is not easy to say what part is affected.

  Some parts, you can check yourself like RAM and HARD drive.

  http://www.HitachiGST.com/HDD/support/download.htm#DFT
  With the Drive Fitness Test, you can test your HARD drive. Download the CD image, burn it to a CD and boot from it. Then you can test the HARD drive.
  On the same site is a user's guide if you want to know more.

  http://Memtest86.com/
  Memtest86 is a diagnostic tool to check the RAM. Here, you can also download a CD image.
  It s easy to use. Run the test of 3-4 hours and then you will see if the RAM has some errors.

  If both tests cannot find an error, it must be another problem as the motherboard or the CPU. For such a diagnosis, you must contact an authorized service provider. They can help you get rid of this problem. You can find a complete list of the guys here:
  http://EU.computers.Toshiba-Europe.com > support & downloads > find an ASP.

  :)

• Where can I get the driver/software for Satellite A500/02J disc

  Hello

  Newbie here, just want to ask, are there at - there a driver/software for laptop Toshiba A500/02J disc.
  I just bought a new and its been not formatted, so no recovery partition where drivers would be.

  I searched the net looking for face recognization software, etc., but nothing works.
  There must be a drive to install there somewhere...

  Can someone help a newbie?

  Concerning
  Carl

  Hello

  The laptop has not been handed over with the recovery disk because there is a pre-installed tool called Toshiba Recovery Disk Creator.
  This software could create the recovery disk that allows the laptop to factory settings still.

  By the way; Satellite A500/02J is an Australian for Toshiba laptop model and drivers must be available on the Australian Toshiba page:

  http://www.MyToshiba.com.au/home

  Welcome them

• I have problems with random blue screens - 1st BC Code - of the suggestions?

  I have problems with random blue screens - 1st BC code - all others are zeros.  6_1_7601 OS version, produced 768_1.  Any suggestions?  My computer is a model of HP P7-1235.

  Thank you.

  The minidump files showed two errors blue screen, an error KMODE_EXCEPTION_NOT_HANDLED (1e) referring to the amdxhc.sys and an error SYSTEM_SERVICE_EXCEPTION (3B) referring to the usbfilter.sys:

  Bugcheck 1E, {0, 0, 0, 0}

  WARNING: Unable to verify timestamp for amdxhc.sys
  ERROR: Module load completed but symbols can be loaded for amdxhc.sys

  Bugcheck 3B {c0000005, fffff8000f4770c5, fffff880085feb10, 0}

  WARNING: Unable to verify timestamp for usbfilter.sys
  ERROR: Module load completed but symbols can be loaded for usbfilter.sys

  The amdxhc.sys is the AMD USB 3.0 driver and the usbfilter.sys is the AMD USB filter driver.

  The amdxhc.sys is dated January 3, 2012 and the usbfilter.sys is dated November 16, 2011.

  Two of these drivers should be updated to the latest version to ensure compatibility with the motherboard and between them.

  HP has an available Update for AMD USB 3.0 driver but I do not see an AMD USB filter driver available for your computer updated.

  I might suggest to try to get the package of motherboard chipset from AMD for versions newer and compatible to the two pilots.

  You can try the "AMD Chipset drivers' starting from the following link which should update the two drivers.

  http://support.AMD.com/us/gpudownload/Windows/pages/raid_windows.aspx#2

  I recommend to create a System Restore Point before installing the new motherboard drivers.

• Satellite L20 error: DVD - RAM crashes with a blue screen with the use of cd-audio

  Hello world

  I have a very annoying problem: when I use audio-cd, my Satellite tends to crash with a blue screen. When it crashes, blue screen, scrolls and immediately a black screen and a restart follows.

  It is probably a driver problem, because I have three audioprograms installed (Windows Media player, Sonic Stage MiniDisc and I-tunes).

  Can someone give me advice? Thanks in advance

  Klaas

  Hi Klaas,

  It would be useful to know what the error message is when you get the blue screen. I suggest that you disable the restart automatic installation so that your laptop stops on the blue screen and you can read the error.

  To disable the auto restart: -.

  1. right click on 'My computer' icon and then click on "Properties".
  2. click on the "Advanced" tab
  3. click on 'Settings' in the section starting and recovering (towards the bottom of the window).
  4 uncheck 'automatically restart '.

  Please post again all the details of the blue screen error message.

  concerning

• Re: Satellite A200 1 M 5 blue screen & gel

  I have an older A200 10 months under Vista Home Premium that came preinstalled on purchase.
  Since the beginning, but more regularly now, it freezes in any program several times a day and is now crashing with the blue screen to come before the dumping and restarting itself.

  It seems to be a major problem, according to the number of people making similar comments on the net and offering all kinds of weird answers and solutions.

  I use this computer every day for business and cannot afford this ridiculous downtime nor I believe that should I have to do anything... it's a new computer!

  What's his problem?
  What is the cause?
  Can it be fixed?

  I can't afford to be without it, or I can afford a the size of the time in the repair shops, until the answer?

  Thanking you in advance for any possible solution/s

  Andrew Putyra
  OZ-LINX.

  Hi Andrew

  AGENTS can result from severe software or a hardware problem.
  But the fact is that the BSOD is a deviation and so it is not easy to say what causes this problem.

  First of all, it is necessary to know if its software or hardware related problem.
  You can find it using the Toshiba Recovery CD. After the new installation of operating system the laptop should run stable and should not occurs the BSOD.

  But if the BSOD will persist, then the problem could be caused by faulty hardware.
  The BSOD appeared on my laptop Toshiba-not too much, and it was related to the temperature inside the laptop.
  The high temperature was a bad influence on the memory modules.

  I cleaned then cooling of modules using a jet of compressed air and the BSOD appeared not.
  But look, man. This does not mean that this could be the reason even to find you BSOD errors.
  So as you can see, it's really not easy to say what could be wrong.

  If the BSOD will persist even after recovery again then I recommend to contact technical service for a detailed notebook check.

• Satellite A500 - slower with videos on Windows 7

  Hi, I desperately need advice, I am 78 years old and going into the wall.

  My Satellite A500 / 03P was bought with preinstalled Vista and worked fine. My particular interest is the functioning and the creation of video clips from training for other seniors, like video purchased has worked, stutter free. I took the offer to upgrade to Windows 7 and bought the upgrade, things went quickly downhill since. Installing Windows 7 became crazy during the installation, I have to take the computer to a maintenance shop. He was returned with Windows 7 installed, but has been considerably slower with videos run from the hard drive stuttering, worse still, my connection Internet ADSL2 running about 1.25 m bits per second.

  After a while I got to service man and $ 200 later was provided with a dual boot hard drive, Windows 7 32-bit and 64-bit Windows 7. The system is practically unusable for video. I downloaded and installed all the 32 and 64-bit drivers provided by Toshiba but had to give up the 64-bit completely as unusable. I tried to install another copy of Vista Ultimate, bought for my old desktop PC, but could not get Internet to work, either directly or via the WIFI on the laptop.

  I tried to run the Toshiba on the 32-bit Windows 7, but the laptop is too slow, that even my email creeps to e-mail readere. Any advice would be most appreciated that my pension will not bear the costs of local peoples. Should I buy the Toshiba original disks and return to 'ex factory Vistor State' or what.

  Concerning
  LeslieB

  Hi Leslie,.

  I m really wondering why your A500 has so many problems with Windows 7. From my own experience I can say it s really great and better than Vista OS. I use 1.5 years now and everything is working a lot on it.

  In any case, did you check if all devices are properly installed in Device Manager and if there is no yellow exclamation?
  When you watch videos, have you selected the power profile high performance in Windows?

  > Should I buy the Toshiba original disks and return to 'ex factory Vistor State' or what.
  That would be an option, Yes.
  You don t have the Toshiba Recovery disk? If this isn't the case, you can get it from a provider of service authorized in your country.

• Satellite A500 - nothing appears on the screen of laptop

  My laptop is a Satellite A500 and I had for about a year and a half, he has never dropped or slammed, and up to this point, it worked correctly, most of the time.

  One night, I unplugged and turned it off and the next morning, the display would not work. There was no flicker and the display had never before gone so far here. Curiously, some of the LEDs on the laptop keyboard area stopped work as well, such as the light touch pad, the volume key, etc..
  However, the webcam and power/network lights still work. In addition to these problems, everything still works and I can still use an external monitor, such as a monitor.

  Based on these details, does anyone have an idea as to what is the problem? Or how I should go about fixing it?

  If there is no reaction on the screen there must be a problem with the LCD connection to the motherboard.

  Without accurate diagnosis, it is not easy to say exactly, what may be defective. Fact is that all these symptoms say there must be a hardware problem and you should clear it with Toshiba service.

  Warranty is still valid?

• Satellite A500-11U - bars on the screen

  I have a problem with my Satellite A500 11U display. All of a sudden it has stopped working, displaying bars on the screen. Can someone tell me what is the problem, I need to replace? I thought that I need to replace the video cable lcd, I don't think it's a software problem. Help, please

  I did 2 pictures of the screen, the second was made when I was watching a video on youtube.

  http://i44.Tinypic.com/11lor3t.jpg

  http://i40.Tinypic.com/289wwwg.jpg

  On this virtual path, it is not possible to say with certainty what the problem is, but I assume that the display may be defective.

  For testing purposes, you can connect external monitor to your laptop to see if everything is OK there.
  Anyway, what you need to do is contact the closest service Toshiba and let check your laptop.
  Warranty is still valid?

• Satellite A500-1F7 - after Toshiba logo screen turns off completely

  Hello! C:

  Does not start my Satellite A500-1F7 up more - when I try to turn it on, the Toshiba logo appears, but a few seconds later, the screen is completely blank. If I press F2, while the logo is displayed on the screen, the Setup menu opens. F12 also works well.

  At first I thought that my computer laptop just needs a battery new, since she had been asking me to change it for a while and directed by the battery was out. Now I got a new battery - still does not work.
  If anyone has an idea, what could be the reason or what I could do to fix it please help me!
  Unfortunately, I'm a total noob to computer.

  Thank you for taking the time to read all this!

  Oh my god!
  * Update: * the suddenly turned on CPU fan, so I decided to wait and see. After about an hour, a loading bar and "© Microsoft Corporation" appeared on the screen. Also, my laptop is making noises Eman cry very acute. And now, another 37 minutes later, it seems to be back to normal.
  * PATIENCE DID THE TRICK! *

• Satellite A500/02J: Unable to get link REGZA/HDMI to work

  I have a laptop A500/02J Satellite with hdmi output, and I have a pre-installed toshiba hdmi control program.
  Recently, I bought a color LCD toshiba REGZA 32AV500A TV and have my computer works through the tv via hdmi.

  However, my tv has regza link and I can say that my computer supports regza/hdmi control however I can't get the link to work.

  I have a windows meda remote Center that I can use to put the computer to sleep, then wake him up to the top.

  However, one remote is better than two, also I need to be able to boot the computer from stop just by turning on the TV. Under control hdmi I can turn the computer off when the TV is off, but I don't know how to make the start-up since the closure of the computer simply by turning on the tv.

  Any help would be greatly appreciated!

  Hello

  The manual says the connected TV remote to operate the computer functions that are:
  -Use the TV remote control to exit the screen of the computer on the TV screen
  -using the remote control of the TV to launch exploit and close applications on your computer
  -Turn on the TV when the HDMI output is selected using the FN + F5 key
  -Connect the video output (HDMI or LCD) when execution of some desktop icons
  Toggle link REGA on the computer function

  But you should also check your settings and laptops BIOS settings.
  I don't very well if HDMI REGZA option is available in the BIOS but it s m worth a check

• Re: My Satellite A500 starts with error message

  My computer laptop satellite A500, after this startup and windows open, a message from the Update Manager "error #-5, I wonder what that might be.
  My operating system is Windows 7, 32-bit 4 GB of Ram.

  Can anyone give me the solution for this error?

  Hi jun07,.

  Who Update Manager you mean exactly?
  I think that a screenshot would be very useful in this case.

  If you mean the update of Windows, you must check for Windows updates again and check if the updates will be installed.

• Re: Satellite A500/02J-backlit keyboard upgrade

  Hi all

  I just bought an A500/02J but I would replace the keyboard with a backlit keyboard. I found a backlit keyboard compatible to A500 on ebay, but I wonder if the motherboard on the 02J will allow replacement.

  Does anyone know if this is possible?

  Kind regards

  I can't say with any certainty whether these updates is possible but I n t think so. I mean why Toshiba should offer this motherboard with keyboard without backlight.

  Best thing you can do is to call the Toshiba service in your country and ask for help. They have experience with such things, and I think you will get the answer service guys prober.

  If you discover that the upgrade is possible please let us know. This info can be useful for other owners of A5oo.

• Re: Satellite A500-02J - how to disable the internal speakers?

  Hi all

  I use Satelite A500-02J, but when I plug in external speakers, my internal speakers still work, how do I disable it?

  Hey,.

  Normally the internal speakers will be cut automatically if you connect headphones or external speakers. At least on my laptop it of the case

  Hmm I put t know what OS you have installed, but you should check the audio settings. Generally you can cut off the internal speakers if you have connected an external.

  Alternative, I recommend that you update the audio driver. You can find the latest version on the official website of Toshiba.

  I hope that helps! :)