Stream 14: 14 flow does not start

The notebook in question (Stream14) belongs to my boss. It is uncertain whether windows 10 has been put on it.

The symptoms are:

On startup, I get the HP logo, and then he asks that the dongle (USB key). When it is added, it is said "Trying to recover", said "restore to an earlier version of windows. He then returned to the HP logo and constantly repeats the words above. I left on for more than 3 hours, thinking that it actually works, but it's just a loop.

I even tried F11, no difference, F9 and choose the USB, no difference. I tried the USB key, and all the necessary files seem to be there.

I even tried booting via a reader of DVD USB using a DVD of windows, but it doesn't start the reader, even if I did the DVD player, the first boot option in the BIOS setup.

Any advice?

Gerryd544

The recovery partition may have been deleted.  You will need to use the recovery to use media that has been created specifically for the Stream 14 to reinstall the operating system.

Contact warranty HP support to inquire about ordering a recovery for 14 flow flash drive.

https://support.HP.com/us-en/contact-HP/product/HP-stream-14-z000-notebook-PC/7296828/model/7415863

Tags: Notebooks

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