stream HP for computer laptop 11-r015wm: my computer does not turn off

I disable my computer by going to the closing process, once I hit the closing down the screen turned white, but the fire to rekindle never went away, and now I can't put it back in it or off it is just a black screen!

Hello

It may be that the machine did not completely stop, then try the following.

First, hold the power button for 10 seconds before releasing.

Press the power button and see if the notebook starts now.

If so, let it fully load in Windows and then try to disable hybrid Startup Windows 10 - you can do the following.

Open settings and select System.  Select food and sleep, and then click additional power settings - in the next window, click on "Choose what the power button" in the left pane.

In the next window, click on "Change settings that are currently unavailable" (close), then Remove the check mark from the box against 'Turn on a quick start (recommended) '.  Click on the button Save the settings, and then close windows open and stop the laptop by right clicking on the icon in Start Menu, select (Admin) command prompt and click 'Yes' to the uac prompt.

Type (or copy and paste) the following command (including spaces) and click Enter.

Shutdown /s /t 0

Start the laptop and let Windows take over completely for a few minutes before checking if it is now shut down properly in the Start Menu.

If this has fixed the problem, it may be useful by turning the quick start back on - sometimes simply remove and re-create the file will solve the problem.

Kind regards

DP - K

Tags: HP Tablets

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