Stream HP: I accidentally closed my laptop while it was restarted and now it's the juice a black screen it has been hours

I accidentally closed my laptop while he was now to restart juice is a blank black screen, it won't do anything it's only a couple of months

Sdyork

Hello;

Let me welcome you on the HP forums!

I read your post about the problems with your new HP PC and wanted to help.

You should not have problems with a PC this new.

While this PC is still under warranty, contact HP customer care directly so that they can put you in contact with HP Technical Support to see what they can do on the diagnosis and repair of your machine remotely.

I did recently, and HP technology was able to remotely access my PC on the Internet and to make the necessary repairs.

If you live in the United States or the Canada, details are on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact details are on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: once you get through, stay on the line until you are finally able to talk to someone ' one - it can take a while!

---------------------------------------
However, HP customer care is generally not available on weekends, so you will have to wait until Monday to contact them.
---------------------------------------

Good luck

Tags: Notebooks

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