Stream laptop HP 11: after the update of windows 8.1 Windows 10, the touch pad does not work

My Hp Notebook PC 11 Stream works fine on Windows 8, 1 until I updated to windows 10. Now the touchpad is dead. I have to use a USB mouse.  In Device Manager, all the drivers work fine. Any clue?


Thank you for visiting the Forums HP's Support and welcome.

Information below can help you

Make sure your keyboard is on

Check in the settings 'Mouse & touchpad' to ensure that the touchpad is enabled.

Open the Settings menu (Start > settings) and go to devices > Mouse & touchpad. Scroll to the bottom of the screen, and then click additional mouse options.

The mouse properties window opens. Click on the tab more far to the right (it may be called MOMENTUM ordevice settings). Under devices make sure your keyboard is not disabled. If it is disabled, click on the touch pad to select, and then click Activate.

Another thing to try is to see if your laptop has a function button that enables / disables the touchpad. It should look like a tiny touchpad with a diagonal line through it (on my computer laptop is F6, on other laptops we Fn + F5, Fn + F6 , or something else entirely). Try to switch this key if you have before you panic on the misfortunes of possible touchpad.

Update your drivers

Windows 10 has been out for a few months now, and most of the manufacturers of touchpad have updated their drivers accordingly. But you may need to manually update your driver.

There are two ways to do this. First, click on the Start button and select Control Panel. In the Control Panel window, open the Device Manager.

By clicking on "update driver software... "will your computer Internet search for an updated driver.

Best regards;


I am an employee of HP

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Tags: Notebooks

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