Struggling to find a new iPhone and my friends

I tried to turn on find my friends on a new iPhone (my mothers iPhone) and there do not appear to lights.  The icon is not available on the new iPhone and if I go to the iCloud and click the icon to download of cloud, it greys out but will not upload.

I also tried to go to him and his ipad affecting the new phone under find my friends app and it's going to take change for the new iphone, but there is still no icon on the new iPhone and therefore no app (it seems) on the new iPhone.

I'm stuck here... so any help would be appreciated.

Please be nice, this is my first time posting.

Thanks for the time...

Edit: It is worth noting that I also tried to get the phone to install or activate by going to one of the pages apples with the link to the app and clicking on the icon download, but this does not work either.

In addition, I tried to head in the settings and making sure he has access to his contacts, but he was not informed of this page because he has not requested access to his contacts on the iPhone yet.

Follow the instructions in this article to support > topic Find My Friends - Apple Support

Tags: iPhone

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