substitute 6 s iPhone questions

Hey guys. IM writing because I'm a little desperate right to know.

I bought a new unit of the iphone 6 s about three months ago and it was really ok. good battery life (as a new phone should) and no hardware or software problem. But after these three months, a rare black spot appeared in the upper left corner, so I went to the official dealer store where I bought my phone and the phone has been kept to be inspected. OK, he was all right and they said they needed permission from apple to change my iphone for a new, because they change only the screens.

After 5 days, I received my 'new' iphone 6 s. they replaced my phone with a new one, which was out of the box. It is a "replacement unit. This is a new, but without the box and materials as the pods from charger or ear. The other day, immediately I noticed something different: the battery life. The new iphone has a battery which drains much faster than my previous. Well, I went to the store again (it's a reseller. official store is not a store apple. I live in the Chile and we do not have apple Store) and they kept a second time to be inspected. After 5 days (yet), they said on the phone was ok and the battery its ok too, but the software (iOS) had some errors, so they formatted and updated my phone to iOS 9.3.4 (this was in 9.3.3). Nothing has changed. The battery continues to draw faster than my previous one and they are saying that limited my battery is fine.

Now I need your help. I saved my backup of my previous phone and of course, I used this new unit, with or without the backup. I thought that maybe my apps have been draining the battery, so I tried to use my iphone as a new one, and there is no difference. The battery seems to work right (as apple says) and Yes, it works, but not as my previous. I can't watch a chapter 40 minutes or any long video without losing 40% or 50% of the battery. my old one could do this or even resist two days without charge. What can I do? I called apple and they say the same thing: "your battery seems ok. just configure it... and this and that and turn off notifications, put the auto brightness, turn off the updates of multitasking, etc etc and they can't answer without disabling something. I kept all my previous iphone configurations. Now, they said I should restore my iphone again. Why? Why would I do it again? the technician is already and they are trying to fool me with the 'restore again'.

they gave me a phone that does not work like I did before. they can't even do a stress test to compare a new battery with mine. It's a basic thing they do and they do not! Nobody is helping me. IM wasting my time and money and I have no answer. Please, I really need help. I have now this seems a bit much, but this phone its expensive settle and calm like nothing happens. Please, I beg you. IM begging for a solution and a real help.

Thanks for reading and have a nice day!

All I could suggest is that remember you the Apple, let them know that he has absolutely nothing to do with the software since you already restored to factory settings and it made no difference. Be polite, but firm and continue to ask a supervisor if the person that you are talking about does not help.

Tags: iPhone

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