Suddenly black or white screen on Inspiron 15 7559 win 10

Since I bought this computer, I had daily issues where the screen goes black randomly and the computer stops responding (even during work) - the power button is always on/on and the computer seems entered the standby or sleep.  The computer don't meet all other orders and only a hard powerdown/restart is possible.

The problem occurs randomly, and I could not there are correlated with any act, program, problem of temperature or other link of causality.  I ran full diagnostics and all software/drivers are updated.  The problem has existed since I bought the computer and has remained since I added memory and a disc SSD of M2 in the open bays.

Initially, I thought it was a configuration hibernate/sleep or power problem, so I did not initially return the computer in the initial period of 30 days.  All my efforts to disable hibernation / sleep settings via GUI and CLI were unsuccessful.

When it works, it works very well.

So far, the problem seems solved since last Thursday.  I worked with a second representative of Dell, who recalled, remote in and worked several other fixes with the Dell tool click 2 difficulty.  I don't have the complete list of the measures taken, but several drivers have been removed, the last reinstalled and the BIOS has been updated with day/reflashed.  If the problem reappears, I'll post again, but it seems fixed.

I don't know exactly where the problem occurred.  While this was happening, I had completely updated first.

In any case, thanks again to Dell support - they responded within 24 hours of my contacts and we were able to effectively solve the problem.  I bought my system from a retailer, but it was still under warranty.

Tags: Dell Laptop

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