Suddenly I can't receive emails from a particular address on one of the three e-mail accounts that I have on Thunderbird.

These emails come from a non-response address, and I get quite a number on a daily basis, so I was wondering if Thunderbird has a sort of virus protection that prevents me to receive. They won't in the junk mail folders or spam folders. I checked with HER on the Web site that sends these emails, and they said that everything was going well at their end. It shows emails through. However, I could not receive even their test sent from their account message no answer. BUT when they sent from another account, it came through fine. So the problem seems to be with my receipt of messages from addresses no answer. This began to happen on December 14.

I thought maybe it's something in my antivirus software, which is something called Symantec Endpoint Protection (provided by my employer), so I tried also the implementation of all the email accounts three on another computer. This serves as my Thunderbird email software but has another antivirus (Avast free) program, but I'm having the same problem.

Finally, I tried bypassing Thunderbird by accessing my three email accounts from the web. Still not received the mails no reply. Would it be to say that Firefox is also involved?

Obviously, * something * on both my think computers these emails 'no response' are spam or virus even. (Yet, I get spam every day a lot of other sites, go figure!) The only thing that the two computers have in common is Thunderbird and Firefox. The computer, I tap on the Windows XP Home with service pack 3 rums. The other computer running Windows7 Home.

My last effort would move to Outlook from M$, and I really don't want to do that! Can anyone of you offer any help? I'm sorry that I'm not a geek and cannot re - program anything, but I will try very hard to understand what you're saying.

Thank you in advance.

Susan

It is between the sender and your Inbox. That's all you can say. Your provider should be able to track your account and see if the message comes from their server.

Thunderbird is a software email client. It runs on your computer and helps you manage your e-mail. It can not download messages that do not in your Inbox on your server vendors.

Tags: Thunderbird

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