Sumvisin Cyclone MKV Media Player network connection problem

Hi I recently bought this Sumvision Cyclone MKV HDMI Network Media Player V2, everything was perfect at the start, he was playing files via USB and then I connected to a wired LAN, everything was great, I have Windows 7 ultimate and thought, maybe that's a problem. I didn't have a standing thread throughout the living room, so I bought the upgrade from USB WI - FI £14.99, once again, everything was good, connected and it worked perfectly. But now my problem is that when I go in the NETWORK portion of the menu connection, I find my network, put in my username and password and all I get is "LOGON Failed", I have tried changig my username and password several times now, and everything else I can think of. The box is always connected to the internet which is evident by the internet service still doesn't work. I've updated the firmware with the "Youtube activation", the "Fix Windows 7" and "disabled by default subtitles", but none of these things helped, I just additional options in the menu. I tried so many things now that I'm losing my grip and thinking, that I post here to see if anyone has had similar problems and solved the problem. I'm not too hot on networking and maybe there's a protocol step by step I'm missing.

Just an additional info, I use a siemens gigaset 4 ports + wireless router I have 3 PC connected via an ethernet cable and I have1 spare ethernet cable for when I do the repairs. My officejet 4670 wireless printer is working fine on my network and can be used by the other PCs at home. I also have nintendo Wii I have ith wireless network connection. As I said, the media player can connect to my router, but it can not connect to my pc through the router, it says my network, but when the username and password is set, it just says: connection failed. I'm at my wits end with this and I have idea o what I am doing wrong, please help!

Thanks in advance.

Hi RealGoneKid,

It can be a problem with the USB adapter that is used when you connect the media player on the network.

First of all, I would say that you check if it works when you connect the player via a USB cable and check if it works.

If this does not work when connected via the USB cable there is a possibility that the wireless USB adapter may cause the problem.

I suggest that you contact the device manufacturer for more support on the issue.

I hope this helps!

Halima S - Microsoft technical support.

Visit ourMicrosoft answers feedback Forum and let us know what you think.

Tags: Windows

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