Support Assistant does not and will not uninstall

I have HP Pavilion g series laptop running Windows 7 and used and fairly regularly updates from HP support Assistant.  Recently, whenever I try to run HP Support Assistant I get the message "HP Support Assistant has stopped working"

When I continue and follow the link "Check online for a solution", nothing happens.

I tried the uninstall programs and features in Control Panel, but it will not uninstall.  When the uninstall process early, I get an error message: -.

"Error1316 a network error has occurred trying to read the file C:\Windows\Installer\HPSupportAssistant.msi.

Uninstalling then rolls back leaving the program on the computer and it is still in the list of installed programs and features.

Therefore, I am unable to do a clean install of HP Support Assistant. I tried to install on the version on my computer and get a message "the following file is already on your computer c:\setup\SP64126\Metro.xml you want to overwrite this file?  I click 'Yes to all' installation is over in a Flash and Assistant support still does not work. The same message reappears. A vicious circle. How can I uninstall?

Thank you

Hello

What is the product number of the laptop?

Try these,.

Run this FixIt before performing the steps below.

1. download the executable HPSA you product site (OR) click on the portable computer option listed here at the top right of the page.

2 download and install 7-Zip.

3. open 7 - Zip and browse to the executable file HP Support Assistant.

4. right click on the OGANotifier_ENU.msi HPSA and select 7 - Zip > Archive open.

5. a new window should open, showing a folder without a name.

6. click on the icon of the snippet at the top of 7 - Zip.

7. a window should open asking where you want to extract this file.

Choose a location and name a folder to make it extracted.  For example, c:\users\username\documents\hpsa and this file without a name would be extracted from this place.

8. in Windows, navigate to this newly extracted folder.  Click UninstallHPSA.exe, and then select run as administrator.

Delete SP64126 C:\Setup folder if its seen here

9. now that the uninstall program is run in administrator mode, REBOOT.

10. once the system is back on again & loaded completely, go to the extracted folder.  Right click on setup.exe, and select run as administrator.

11. follow the installer until you get a successful installation message.

This would remove HP Support Assistant and reinstall it.

Thank you

Tags: Notebooks

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