Support of the software will not enroll in CUCM 9.0

Deployment of a test with license demo installed on CUCM 9.0 (9.0.0.99101 - 22). PSG, CFB, ANN and MOH will be not. Cisco IP Media Streaming Voice App is running.

Disabled/enabled/restarted services, server rebooted, no change. Newspapers using RTMT tire and it shows an error of license, but ELM server licensed.

Any ideas?

14:10:27.046 HDR | VoiceStrm, StandAloneCluster, 10.x.x.x, Error, 9.0.0.99101 11/12/2012-22
14:10:27.046 |   PITrace: * ERROR * [CHRISTIANE INFO]: platform install api isDeployedStandalone() = true
14:10:27.046 |   PITrace: * ERROR * [CHRISTIANE INFO]: platform install prods api [0] = CallManager
14:10:27.046 |   PITrace: * ERROR * [CHRISTIANE INFO]: Configuration platform of the box: 0 (CCM:0, UNIT: 1, carrots: 2, unknown: 3).
14:10:27.046 |   PITrace: * ERROR * Important info only, category [DBMon]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.046 |   PITrace: * ERROR * Important info only, category [Cisco Tomcat]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.046 |   PITrace: * ERROR * Important info only, category [CallManager]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.047 |   PITrace: * ERROR * Important info only, category [LBM]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.047 |   PITrace: * ERROR * Important info only, category [CmiManager]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.047 |   PITrace: * ERROR * Important info only, category [CtiManager]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.047 |   PITrace: * ERROR * Important info only, category [Cisco Media Streaming App]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.047 |   PITrace: * ERROR * Important info only, category [CiscoEM]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.047 |   PITrace: * ERROR * Important info only, category [CiscoWebdialer]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.047 |   PITrace: * ERROR * Important info only, category [CiscoIPMA]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.047 |   PITrace: * ERROR * Important info only, category [DRIVE]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.047 |   PITrace: * ERROR * Important info only, category [Cisco TFTP]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.047 |   PITrace: * ERROR * Important info only, category [CiscoAXLWebService]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.047 |   PITrace: * ERROR * Important info only, category [RISSystemAccess]: productid_enable_flag = 1 system_enable_flag = 1
14:10:27.047 |   PITrace: * ERROR * [IMPORTANT INFO] AppCrashCheckBase::AppCrashCheckBase() is the RW_Process_Mutex: / dev/shm/Category_CiscoMediaStreamingApp_Mutex_crash_checker

14:10:27.047 |   PITrace: * ERROR * [IMPORTANT INFO] AppCrashCheckBase::AppCrashCheckBase() acquire the successful lock. : errno = 0; strerr = success
14:10:27.047 |   PITrace: * ERROR * [INFO] WriterSideCheck () open IMPORTANT existing flag_check_mmf to the left of the final run. : errno = 17; strerr = the file exists
14:10:27.047 |   PITrace: * ERROR * [IMPORTANT INFO] ExAppCrashCheck::WriterSideCheck() create/open flag_check_mmf succeeded! : errno = 17; strerr = the file exists
14:10:27.047 |   PITrace: * ERROR * {Debug information}: look on the side of the writer, writer crashed last time: true
14:10:27.047 |   PITrace: * ERROR * CPICategory::loadXmlFile() category: xmlfile [Cisco Media Streaming App]: [/ usr/local/cm/conf/MediaAppPerfmon.xml]
14:10:27.049 |   PITrace: * file ERROR * CPIClass::createMMF() MMF: [/ Category_CiscoMediaStreamingApp_PIClass_MEDIAAPP_GLOBAL_OBJECT_MDB] is started. (no error)
14:10:27.049 |   PITrace: * ERROR * ExObjectUpdateTracker::ExObjectUpdateTracker::_synchronizeMAP() m_nIndex m_nRoundCount: 0 m_nTick: 0
14:10:27.049 |   PITrace: * ERROR * [IMPORTANT INFO] name of the category: Cisco Media Streaming App file: /usr/local/cm/conf/MediaAppPerfmon.xml enbled_flag: 1
14:10:27.049 |   PITrace: * ERROR * [IMPORTANT INFO] Add ITraceObj to the name of the category: Cisco Media Streaming App, tid:1306 l
14:10:27.049 |   PITrace: * ERROR * [IMPORTANT]: statsInit() enable_flag = 1
14:10:32.180 |   CIpVMSMgr::MgrThreadProc * ERROR * No valid license found
14:11:32.192 |   CIpVMSMgr::MgrThreadProc * ERROR * No valid license found

Thank you!

Hi hhbalfour,

First of all, don't know why you use an intermediate version of 9.0. You must use a version of FCS such as 9.0.1.10000 - 37. Second, it looks like this are IPVMSA newspapers that you shot? There is an internal fault for the errors you see:

CSCtz44498    Characteristic SW license no longer exists in Kirra 9.0

Symptom: MOH serves not registered. No Conf Brodge. Conditions: Fresh INstall Only. Workaround: N/A (the fix - the check for the SW Feature license needs to be removed) 

Fixed in versions:

009.000 (001.10000.037)

009.000 (000.99121.003)

I suggest you to install 9.0.1.10000 - 37 who should have a fix for this problem.

HTH.

Kind regards
Stefano.

Tags: Cisco Support

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