Support the upgrade wizard freezes

Hello

In the last two weeks the support assistant tried to update itself without a bit of luck. It freezes on the screen that displays 'Welcome to the upgrade Support Assistant', it then passes by the 'Contact HP Server"what, but to"Download new version"step, it just hangs. Then if I click on the window, Windows gives me the option to close the program. I tried to leave for a while, where he was actually download something big, but still nothing happened and I had to force the program to close. Currently, I installed the version 5.0.14.2 with a Pavilion dv6 - 2064ca running 64-bit Windows.

I tried to uninstall and download via the link I found in one of the other messages of the forum. But it freezes after I started the upgrade. I tried to find a link to the new version and just do the upgrade myself, but site a few HP links to version 5.0.14.2

Thank you

The latest version of HP Support Assistant VERSION: 5.1.10.7 can be downloaded from the following link:

FTP://ftp.HP.com/pub/SoftPaq/sp50501-51000/sp50843.exe

Tags: Notebooks

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