Surface - interface of Blackberry problems

I installed the Blackberry Desktop Manager on my surface, but can not get the connection with my phone goes. No connection can be established, niehter USB or Bluetooth.  When I try to add the phone as a bluetooth, surface device sees the phone, but failed to connect; the phone cannot see the surface. On the net, I found information on patches of Microsoft .NET framework, and I installed all versions and ensured that they are ticked off and running. I tried to turn off the wifi, I have disabled all programs of synchronization on the surface (for example with skydrive).  The strange thing is that I used to have this (BB Desktop Manager) program running on another surface that I had to share: the phone and the surface are recognized each other, via bluetooth instantly. On the new surface, I can't do this connection will anyway I try.

Hi Deena,

-What version of the Blackberry Desktop manager is installed on the computer?

I suggest you to refer to the links and check if it helps.

Add a Bluetooth device

Troubleshoot Bluetooth devices

Support for BlackBerry Desktop Software on Microsoft Windows 8

BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB

Let us know the results. We will be happy to help you further.

Tags: Windows

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