switch lock to the Scanner 1815dn is STUCK

I work as a domestic support for my co-op student. We have a printer all-in-one dell 1815 and all that it is old, it works always for exactly what the Office needs

Somehow in the morning, one of the employees accidentally locked the scanner. It's obvious that the switch is on top of the output tray. We see even the indicator status inside the glass. But for some reason, he's STUCK. We tried to pull, push, but we cannot for the life of understand us why it's not moving. It seems to be a small next to the flag inside the glass locking device, but we cannot get to move the switch manually.

We tried gently and with force to move the locking switch, but he won't budge no matter how hard we push/pull

Nobody has solved this issue before? Or rather, does anyone know how to get inside the scanner glass? We understand that this printer is old and no longer covered by any sort of warranty.

Any help would be greatly appreciated!

We had a representative from HP to look at our printer while they were in the maintenance of our equipment. You don't have to know that all the switches have a small latch on the inside. All you have to do is use a small screwdriver and pull it down before attempting to pull it back in place... it is she.

Im sure glad I have not followed your 'advice' to disassemble our entire printer something so simple. Thanks for the support of delay, we will continue our relationship with other companies who have the ability to support both their own products better then "here is a service manual, good luck."

Tags: Dell Peripherals

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