SX20 Quick Set registered but can not make calls

We have several new SX20 units, two of which I installed and registered via SIP with UCM (v8.6.2, required a pack of devices).  I can make a call to the SX20 since a regular IP phone (7961 - SCCP), answering the call to unity of telepresence and continue a conversation only one voice.  However what composition of the SX20 the other SX20 or any other IP phone it briefly displays "call for binding", then it goes immediately to the "call was disconnected.  I tried just the DN 4-digit, as well as the SIP URI of numbering.  Here is a part of the log output of command line for the sx20 indicating the call SIP is rejected with a 403 forbidden message.

It is worth noting that before these devices, we have had no recorded via SIP, SCCP phone only.  At this point, these devices don't need to dial outside of our network.  I had a case open for two weeks and keep TAC is passed between the teams of telepresence and the AAU.  I told them we have never had a SIP device registered with our University Complutense of MADRID before and if there is nothing else to be configured, the answer was nothing more for internal calls only.  I'm trying to get escalated now, but thought I'd give forums a go.  Any help is greatly appreciated, and I apologize if this question is that something is ridiculously simple.

63018.74 DATACTRL I: DataGateCfgReq(ig=7) hdlc = yes

63018.76 i: SipStack (ui = 8, s = 0) SipDialog sendInviteRejToStack (403: Forbidden)

63018.76 msg unknown MC W: Mcfsm::handleOtherMessages() SIP_DialogFreed_Ind of SipStack

63018.77 SipCall I: sip_call_handler::handleSIPMCallRej(8/0/-1): Appeal dismissed (cause: forbidden)

63018.78 I: MC signalLocalReceiveCapsetChange, RemoteParticipant::signalLRCap

63018.78 I: SipCall = appId = 8 makeOutgoingUpdate, stackId =-1, eventCookie = 1, isEmptyCap = 0, holdState = 0

63018.74 DATACTRL I: DataGateCfgReq(ig=7) hdlc = yes

63018.76 i: SipStack (ui = 8, s = 0) SipDialog sendInviteRejToStack (403: Forbidden)

63018.76 msg unknown MC W: Mcfsm::handleOtherMessages() SIP_DialogFreed_Ind of SipStack

63018.77 SipCall I: sip_call_handler::handleSIPMCallRej(8/0/-1): Appeal dismissed (cause: forbidden)

63018.78 I: MC signalLocalReceiveCapsetChange, RemoteParticipant::signalLRCap

63018.78 I: SipCall = appId = 8 makeOutgoingUpdate, stackId =-1, eventCookie = 1, isEmptyCap = 0, holdState = 0

-JW

A look at the logs on your case - looks like there is no number to call in the header AMATURES or Contact, so CUCM rejects the appeal and sends the 403 forbidden.  Note the field 'From' below - should be sip:[email protected] / * /.  What you configured as your SIP URI in your SX20?  Not that familiar with the SX20, but on my EX90 in the laboratory, there is a field of a SIP URI for that I had to enter the DN @ address >.  Anything on CUCM that would block the DN to be passed to the SX call to IP phone?

primaryDN = 1070, cannot be called DN to determine the media... sending 403

SIP/2.0 403 forbidden

Via: SIP/2.0/TCP XX. XX. XX. XX:5060; direction = z9hG4bK8664f3a10726dfcdd3f6437593e431b6.1; rport

From: "1070" tag = 123835963de850ed

In: [email protected] / * />; tag = 1701792190

Date: Thu, 14 June 2012 16:56:46 GMT

Call ID:

[email protected] / * /.

CSeq: INVITE 100

Allow-events: presence

WARNING: 399 CM2 "unknown caller DN.

Content-Length: 0 SIP/2.0 403 forbidden
Via: SIP/2.0/TCP XX. XX. XX. XX:5060; direction = z9hG4bK8664f3a10726dfcdd3f6437593e431b6.1; rport
From: "1070" tag = 123835963de850ed
In: [email protected] / * />; tag = 1701792190
Date: Thu, 14 June 2012 16:56:46 GMT
Call ID: [email protected] / * /

CSeq: INVITE 100
Allow-events: presence
WARNING: 399 CM2 "unknown caller DN.
Content-Length: 0

Tags: Cisco Support

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