Synaptics pointing device does not work on my Satellite L50

Hello

I have a Toshiba Satellite L50, only bought 3 weeks ago, the touchpad has virtually stopped working. I can only move the mouse briefly when I first turn it on, and then it stops working.

Scroll still work and selecting, but I can't move the pointer it's just frozen. A usb connected wireless mouse works, I have searched all over the internet to do this and it seems a very common problem, but I still have to find a solution. I downloaded the drivers updated for it, and it worked a little longer than normal - 2 minutes, then nothing.

I can take it back to pc world I guess, but the problem seems so common, I just thought that there may be something else I can try before going through the hassle of return to the store.

Any ideas would be appreciated

Thank you very much

Michelle

Hi Michelle

It is not easy to say what the problem is here. Have you checked all the settings of Synaptics to see if everything is properly activated?

Since when did you notice this problem?
What you can try to do is to roll back OS tool of restoration of a few days back when everything was OK with system. The last option and also final test you can do is to reinstall the original operating system and test it once more using the laptop with the factory settings.

By the way: If you want to keep this notebook create recovery media using pre-installed recovery media creation tool.

Tags: Toshiba

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