Sync gmail contacts OK blackBerry Smartphones, but can not synchronize Emails

Dear Blackberry community!

I recently changed my contract mobile and kept my professional Blackberry Curve 9300.

I managed to configure gmail and synchronize contacts & the order of the day, but I can't seem to synchronize emails.

It seems to me that the old configuration blocking private Email-addresses is still active, but I don't know where and how to change.

Thanks a lot for your help!

Cheers, Inken

Hello and welcome to the community!

Of what you say, I read that you had BES enabled on your BB, you have separated from the company/what BES now, but your BB was not properly cleaned of it's political, that continues to limit the things. To remedy this, you perform a specific wiping of your BB as follows:

  1. First of all, review the link of my auto-sig about backups... this process will completely clean your BB and you have to start over.
  2. Once ready, follow this KB to clean your BB of the it policy:
    • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings
  3. When / if you restore, DO NOT do a full restore, restore only those databases that are essential, especially to avoid those who have something to do with the company, BES, political, etc.. If you fail at this stage and all restore, you simply put it on your BB policy and be right where you started.

Good luck!

Tags: BlackBerry Smartphones

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