Sync stuck "find items purchased.

Hi all

Just updated iTunes to update to the latest build a few days ago.  My OS is Windows x 64 build 10.  I can sync my iphone 6 very well, but my girls that iphone is stuck to the synchronization step 4 of the 5 'finding purchased items '.  This started happening after I upgraded his phone with the latest update from Apple (9.3 something).

I have hard reset the phone, nothing.  I tried closing itunes, impossible.  Cannot kill the process even with prompt admin.  Have to reboot each time and still stuck at the same point.

Grateful for the help.

Have you tried to transfer purchases from his phone to iTunes on the computer before syncing the phone?

Or try to download its purchase again on the computer before you synchronize.

You use different Windows user accounts and therefore an iTunes registered with another Apple ID?

Redownload or transfer of your iTunes Store purchases from an iPhone, iPad or iPod to computer - Apple Support

Tags: iPhone

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