Sync system does not recognize the device

original title: synchronize the system used to recognize my device. Now it is not. Device driver indicates that it works correctly, but I can't download songs or videos.

My system to Sync Windows Media Player does not recognize when my Samsung Captivate phone is connected.  When I got him on the phone, all worked fine, but now it doesn't.  I would like to transfer new songs and videos to my phone, but the system doesn't seem to know that the phone is connected.  All drivers are in good working condition.  Computer knows the phone is plugged into the screen of pilots, but not on the generic details screen.

Hi michie75,

1. you remember to make changes to the computer before this problem?

Step 1:

You can run the fixit available in the link below and

Equipment and devices not getting not detected

http://support.Microsoft.com/mats/hardware_device_problems/en-us

Step 2:

Check if the sync settings are correct. To do this, follow these steps.

a. open Windows Media Player.

b. click the arrow below the Sync tab, point to the device and then click Advanced Options.

c. the Properties dialog box for your device is displayed. Tab sync, box start sync when device connects checkbox.

d. restart the media player.

e. the next time you want to sync, connect the device to your computer, click the Sync tab, and then click Start synchronization.

For more information, please visit the links below:

Set up a device to sync in Windows Media Player

http://Windows.Microsoft.com/en-us/Windows-Vista/set-up-a-device-to-sync-in-Windows-Media-Player

"Windows Media Player sync: frequently asked questions.

http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-Media-Player-sync-frequently-asked-questions

Hope this information is useful.

Jeremy K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

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Tags: Windows

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