Synchronization of Contacts from blackBerry Smartphones are not

I have a user with a 8800 from T-Mobile. His contacts used to synchronize correctly. It is adding contacts in Outlook, and they used to sync to the BlackBerry. Any suggestions?

Thank you all so much for your help!

You have access to the BES. Looks like the [SYNC] maintenance of office address is missing or damaged. If you have access to the BES you can send service directories to devices of the person to see if that fixes the problem.

If you do not have access to the BES check the following on the BlackBerry. From the device, you can see if the user has the present desktop [SYNC] service book. If they do, try to delete this book and regenerate the encryption key. Then see if the SYNC book returns. If this is not the case, go back to the screen Service Book and do a restore. Anyway the book Desktop [SYNC] will come back. After that did see if wireless synchronization is located in the options of the address book with a value set to Yes.

Tags: BlackBerry Smartphones

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