Synchronization of Media Player with Sansa Player

Until the media player last week had no problem identification and synchronization with our Sansa e250 Sansa Clip.
Now the media player not recognized either of these players.  The drivers are all up to date.  Device Manager gave me this information
"Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) »

Does anyone have a solution?

Hi Karen

My previous suggestion made a Restore Point, not a complete wipe/reload system.
http://windowshelp.Microsoft.com/Windows/en-us/help/9f6d755a-74bb-4A7D-A625-d762dd8e79e51033.mspx

Please post back and let us know if solved the problem by making the System Restore Point.
Ken
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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