System does not boot, get the white screen after preparation for auto repair

Hello

I have a Toshiba Satellite with Windows 8 and yesterday there were some ongoing update and must restart.  When the computer reboots, it took some time and then I got a blue screen (very quickly) who said something as she encountered a problem and needs to fix (it is really fast and I can't see the whole text).  Then goes and comes back as it is booting (with the toshiba logo) and he says prepare auto repair.  Then it goes to a white screen. I tried to get into the HARD drive recovery (power with F12) and when I select HDD Recovery and confirm Yes, it just goes to a blank screen.  I went into the Setup utility (powering now F2 while) and has chosen default install and who does not either (although it has fixed the problem with my keyboard backlight does not). Support of Toshiba said that it is the operating system, not the hard drive.  But I need a drive recovery media that will scan all.  Anyone know other options?  I have a disc of recovery of a Microsoft coming 8 Pro (dell).  Would it be an option, to use it (I got it on a flash drive) and start-up of that?  Thanks for the help.

Hi John,.

Thank you for the update.

Given that you want to use the Windows 8.1 recovery disk, you won't perhaps able to start Windows 8 using Windows 8.1 because the computer may not be able to find the files of Windows 8 start to recover.

Yes, you pouvez install 8.1 Windows using the recovery disk. However, you may not be able to perform the upgrade option when installing Windows 8.1. When you click install now and follow the instructions, you must choose the Custom Advanced option to continue installation. Choose Advanced custom options will create a folder in the C: drive (or any other partition when you do not want to install) named the Windows.old folder which expected to have all of your files and documents of previous installation and are accessible.

Make sure you have the drivers available for the devices installed on the computer as network card, drivers etc. of video card you install Windows 8.1.

Hope the information is useful. Please feel free to answer in the case where you are facing in the future other problems with Windows.

Thank you.

Tags: Windows

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