System does not close completely down.

Hello

I have a Pavilion laptop, G6, with Windows 8, and it seems not entirely closed. It will go to the closure of screen and then the screen turns white and the laptop seems to be in a low power state. Start button / stop is turned on and the Wifi button.

I tried:

  • Removing battery
  • System restore
  • Remove the battery and hold the power button for 20 seconds

Any help would be popular!

Appreciation,

Windows 8 comes with diagnostic tools very good - if you have not had previous experiences, their execution, this is probably a time familiarizing yourself with the Toolbox:

Laptop computers HP - test of hardware failures (Windows 8) - c03467259

The issuemight be if the system shutdown due to software, in other words, something in the environment of OS, then it might be in the BIOS (down a real operating system level) or in the material.

This does not mean you na not miss something in the operating system-, but there are tools to help you refine the hotbeds of tension of material possible and eliminate these in the list.

What to do next?

If the extracted material - if you can't find the problem, if the problem is hardware, or if the question remains a mystery and you're ready to throw your computer out the window beautful - wait!

You didn't have the system very long if you're running Windows 8 on - call HP directly for assistance.  If the system experiences a hardware failure, the call earlier rather than later is better.  It will not very long to fix.

Before you call HP:

Run the command "SFC/scannow" at startup or in Windows 8

==================================================================================

  • Make sure all your drivers are up to date - they are, or you wouldn't ask for help - it's basic Admin 101.

Start by creating a place to which you can go back in case things do not work as you expect:

Create a restore point

Install the software and drivers from the HP site

Go to the top of the page of the forum Support and drivers HP

  • If you are prompted, enter your country or region and
  • Enter your computer model information
  • Access to the software and drivers...
  • Enter your operating system from the menu drop-down...  Scroll to the bottom
  • Select the desired category Software - Solutions > driver - keyboard, mouse and input devices

NOTE: Download ONLY the concerned drivers and software for YOUR hardware - note that in the website you can find more than one kind of driver for more than one computer model - it's normal, but it does not mean that YOUR computer uses all proposed software.

  • Develop and decide if you need to install this package.
  • Make sure that you download and install only the latest versions of each driver or program.
  • Save the Setup *.exe appropriate on your computer package

NOTE name and location -likely the *.exe file to save to "downloads".

  • Install the software / driver installation package: If you have control of "Admin", you can highlight the package and "double-click" to install, if not right click, select "Run as Administrator" and install.

NOTE: sometimes there is a lot of information in the computer Web site.  Take a look at what's available and bookmark the page later.

==================================================================================

If you decide to update your BIOS,

  • Disconnect all the USB drives
  • Always run power cable
  • Do not touch the system while the update is in progress
  • Optional: leave wireless touch YOU, but turn off the router (make sure that there is no interruption)

===================================================================================

  • Make sure your system is saved AND make an Image of your system in case you need to send to the computer for repair:

History of files is very easy to use.  He works on 'Libraries' and essentially backup of your default user account.  To add a folder to your libraries, right-click on > add to library > if you have the 'create new library '.  Pouf!  The folder is added to the history of the file backup.

If you do not have a hot spare hanging out for your file history to write, buy a 64 GB USB key and use it - Poof! Instant historical destination of files disk.

HP - backup of your files (Windows 8) computers

A custom Image for the 'rest' of your computer - Nice:

It's the Windows 8 Refresh , which also backs up your programs / applications.

Create a custom recovery tool to update your PC in Windows 8

When you call HP:

Have your information at your fingertips: product number, serial number, contract number (if you have CarePack)

  • Be prepared to tell your story to more than one person.
  • Be polite, persistent and articlulate.  Don't waste time yelling at the tech.  They have lives.
  • If you do not speak to someone who understands your problem, ask to speak to someone else.  You have the right to be heard.
  • Be Polite, persistent and be prepared to repeat yourself (as I do here).

Good luck!

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

See a Post that is useful, makes you smile, or who teaches you something you didn't know?

Your HP Experts are here to help.

Click on the Stars Kudos to say thank you for the help.

When a fix / workaround is successful:

Click on this message "accept as Solution" to make it easier for others to find the Solution.

Year of 2012 2013 snake Dragon

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Tags: Notebooks

Similar Questions

  • Items 11 does not close completely down in Windows

    I am running Windows 7 64 bit.

    I have the evaluation version of the operation of 11 parts and he will buy at the end of the trial.

    However, when I close the program, there are pieces of always running in the background.  When I start the Task Manager and go in the process, I see parts of items 11 always running in the background.

    Normally, I wouldn't worry about it, but when I go back the and try running the program again, she hangs up.  I have to restart my computer or go into Manager tasks and try to close the process of Photoshop Elements.

    Any ideas?

    Well, if this is the case, you can try one last thing. I guess this should solve the problem permanently-

    PhotoshopElementsEditor.exe right click > properties > Compatibility tab

    In the privilege level, select checkbox "Run this program as Administrator".

    Let us know if that helps.

    Thank you

    Catherine

  • Firefox does not close completely.

    So since I have updated to the new Firefox it does not completely close when I hit X to close. Then the next time I go to open it it says something like ' Firefox is open but does not close it before trying to open it again. Has not done this before and is getting pretty annoying having to open my task manager everytime I want to open Firefox.

    Is this a new problem with the new update, or something else in conflict?

    In case you use 'Clear history of Firefox closing' and then try to disable this feature.

    • Options > privacy > Firefox will be: "Use the custom settings for history": [] 'clear history of Firefox closing. "
  • How can I close FF on Mac? After clicking on 'Close' the system does not close FF and I am unable to log out of FF. I've resorted to re - install FF.

    I have now 2 versions of FF race - anyone else having this problem? Thank you!

    Hello Martha08

    On your Mac, you have the activity monitor. You can find it in this folder: / applications/utilities /.

    You can complete the FF from there, just as the the Task Manager on Windows computers

    Best regards

    JK

  • System Restore: what point I choose theactionalways does not restore complete

    What point I choose theactionalways does not restore complete

    Try to restore the system in Safe Mode.

    Shut down your pc (if you can't for some reason any then press and hold in the power switch until the pc shurs)

    Now start pc you and start immediately to press the key F8.

    you will be presented with a new screen where you can choose Safe mode (use the arrow keys on your keyboard to navigate through the screen)

    Now restore your system.

    * Very often Norton users have problems, perform a system restore, an error of "restoration incomplete... your computer can not be restored"would be seen after trying a restore point. " New versions of Norton have a setting where you can uncheck/disable 'symprotect anti-forgery protection. " ... older versions have "enable protection for my Symantec product." ... Uncheckiing should be temporarily. Unchecking these settings would mean you wouldn't need to go into safe mode to try the restore.

    More information here;

    http://bertk.MVPs.org/html/symantecdoc1.html

  • My mini ipad 4 has no battery completely not discharged, called to the charger, but the system does not start. What should do?  Already a time connected to the charger, but the system does not start. I have iPad 3 months and never suffered no damage.

    My mini ipad 4 has no battery completely not discharged, called to the charger, but the system does not start. What should do? Already a time connected to the charger, but the system does not start. I have iPad 3 months and never suffered no damage.

    When connected to the charger make a forced reboot: hold the home and sleep buttons, wait for the Apple logo, release the buttons. May take a few tries.

  • Operating system does not stop. It continues to run after I pressed the close button.

    Operating system does not stop automatically.  Computer continues to run after I pressed the close button.

    Hi Solodeseo,

    Try method listed http://support.microsoft.com/kb/308029. Hope this will help.

  • HP Color Laserjet 3600n: door does not close

    There seems to be something in the way that prevents the door from closing completely.  I switched all cartridges and transfer belt.  It seems there have broken anything inside.  Because the door does not close, it won't initialize.

    Any ideas?

    Thank you for your ideas, but he wasn't a cartridge problem.

    I hired an eyes of co-workers and she found a white tab in the upper left corner that hung down unlike our other 3600 s.  When he was pushed upward, all broken in the door completely closed.

  • My system does not work properly. I want to change it. Can I transfer my Windows 7 license on the new system?

    HI I WANT TO CHANGE MY SYSTEM AS MY SYSTEM DOES NOT WORK THERE ARE A FEW PROBLEMS WITH THE EQUIPMENT INSIDE SO I WANT TO CHANGE IT AND I WANT TO USE MY LICENSE WINDOWS 7 ON MY NEW SYSTEM CAN DO AND HOW? I HAVE A COPY RETAIL

    First of all, make sure that Windows 7 is no longer in use on the current computer.

    Click Start, type: CMD
    Right-click on CMD
    Click on run as administrator
    At the command prompt, type: slmgr.vbs - upk

    Press enter, this will uninstall the product key of the computer and to the evaluation mode, you are now free to use it on another computer. If you experience problems, try to activate by phone:
    Activate Windows 7 manually:
    1. click on start and in the search for box type: slui.exe 4

    2. press enter on your keyboard

    3. Select your country.
    4. Select the telephone activation option and brace yourself for a real person.

    The mode currently of the installation process, you will need to be activated or it will go into reduced functional mode. You have the option to install another version or edition of Windows or get a product key for it. Alternatively, you can put the system as follows:

    To format drive:

    1. Insert the DVD of Windows 7
    2. restart your computer
    3. When asked if you want to boot from your DVD player, do it.
    4. Select your language, click Next.
    5. click on "repair your computer".
    6. Select the operating system you want to repair.

    7. click on the command line

    8. at the command prompt, type: FORMAT C: /.

    Press enter on your keyboard

    Type y for Yes

    Press enter

    Please wait while the drive is formatted.

    Type exit to close the command prompt, and then click farm to shut down the computer.

  • roboformtaskbaricon process does not close after that firefox 9 is closed

    Hello

    roboformtaskbaricon.exe (v754) process does not close after that firefox 901 is closed. Even if I'm wrong, my guess is that firefox pushes this process of firefox, forcing him to run on its own. If it's a matter of roboform, then I will contact them.

    Thank you, specialist

    On the next page, scroll down to "RoboForm controls", then scroll down to 4. The taskbar icon under this heading. It seems that maybe the item to which you are referring. Taskbariconroboform .exefile name, it involves the Windows taskbar rather than the Firefox tool bar.

    Clarification on roboformtaskbaricon.exe, its function and that it should close when you exit Firefox, Roboform online technical support contact and leave all the details of your question:

    If this answer solved your problem, please click 'Solved It' next to this response when connected to the forum.

  • Windows import program does not close after you import photos from a camera.

    Windows import program does not close after you import photos from a camera. It is frozen on the desk and the computer must be restarted to use the program again, windows does not detect a problem, how to fix it.

    original title: importer of photo and video for windows

    Hello

    1. which version of the operating system is installed on the computer?
    2. don't you make changes on the computer before the show?

     
    Method 1:
    You can perform a clean boot and check if the problem occurs.
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    http://support.Microsoft.com/kb/929135
    Note: After a repair, be sure to set the computer to start as usual as mentioned in step 7 in the Knowledge Base article.

    Method 2:
    Alternatively, you can change settings for importing pictures and videos in windows by following the steps from the link.
    http://Windows.Microsoft.com/en-us/Windows7/change-settings-for-importing-pictures-and-videos
     
  • My operating system does not recognize that for Windows XP (KB2813170) security update is already installed

    My operating system does not recognize that for Windows XP (KB2813170) security update is already installed

    Just out of curiosity, why all these steps? Why not simply do step 9?

    1. #9 step alone can not have solved the behaviour & we wanted to be certain that no "leftovers" Norton formed the scr3wing things.

    2. I wanted to do some (possible) that your computer is not infected.

    Welcome & thank you for your comments. Mark one or more of my posts as RESPONSE will officially close your thread.

  • I can not burn CD when I try to burn a file to a CD, the system does not recognize that I have a CD in D drive.

    Original title: I can not burn CD

    I can down load soft ware, playing CDs; s & DVD, but when I try to burn a file to a CD, the system does not recognize that I have a CD in D drive. How to fix this?

    Hello

    1. have you tried using different CD and check?
    2. were you able to burn CDs without any problem earlier?
    3. have you made changes on the computer before this problem?

    The hotfix in the following article might help you.
    Your CD or DVD drive cannot read or write media
    http://support.Microsoft.com/mats/cd_dvd_drive_problems/

  • In Outlook Express, when I type in the first letter of an e-mail address that is in my contacts, the dropdown does not close when I click the right address.

    Original title:

    Under XP, when I type in the first letter of an e-mail address that is in my contacts, the dropdown does not close when I click the right address. What a nuisance! Also, when I go to create a new e-mail message, an address of my contacts appears in no particular place, making it impossible to complete the message.

    Hello

    I suggest you turn off Auto complete and then check if you face the same problem.

    a. open Outlook Express.

    b. click on Tools.

    c. click on Options.

    d. click the send tab.

    e. uncheck the e-mail address automatically complete when composing box.

    f. click OK.

    Turn Auto complete and test again to see if the behavior is better. To activate it again, follow the same steps as above, but put a check mark in the box.

  • Windows search service couldn't start. The system does not have the specified path. How can I fix it?

    I'm having a problem where IE takes up to five minutes for a web page.   I see the mistake of follow up in the event viewer:

    Log name: System
    Source: Service Control Manager
    Date: 14/08/2012 21:14:10
    Event ID: 7000
    Task category: no
    Level: error
    Keywords: Classic
    User: n/a
    Computer: Owner-PC

    Description:
    The research service Windows could not start because of the following error:
    The system does not have the specified path.

    The event XML:
    http://schemas.Microsoft.com/win/2004/08/events/event ">"
     
       
        7000
        0
        2
        0
        0
        0 x 80000000000000
       
        391647
       
       
        System
        Owner-PC
       
     

     
        Windows Search
        %%d Ko
     

    When I run the program Microsoft FixIt Center I get 3 error messages that do not reach the difficulty.

    ---------------------------------------------------------------------------------------------------------

    (1) Windows Search is crashing or not fixed failing

    Windows Search crashes or breaks down after that that she has started.  In addition, an event ID 7042, 100 or 1000 is logged in the Windows event log, or the Windows Search Service is not running.

    (2) search Windows does not start and gives an error message no fixed

    Windows Search does not search results show and there is an error at startup.  A 3024 or event ID 1006 is logged in the Windows event log, or the Windows Search Service is not running.

    (3) Windows search shows no results not fixed

    Windows Search shows no results.  In addition, an event ID 7040 is logged in the Windows event log, or the Windows Search service is not running.

    ---------------------------------------------------------------------------------------------------------

    Someone at - it solutions?  Oh, I'm running Vista 32 Home SP2

    Thank you

    Hello

    Did you change to the computer?

    I suggest you to see the links and check.

    The problems with the search

    http://Windows.Microsoft.com/en-us/Windows-Vista/troubleshoot-problems-with-searching

    Improve Windows searches using the index: frequently asked questions

    http://Windows.Microsoft.com/en-us/Windows-Vista/improve-Windows-searches-using-the-index-frequently-asked-questions

    Ways to improve your computer's performance

    http://Windows.Microsoft.com/en-us/Windows-Vista/ways-to-improve-your-computers-performance

Maybe you are looking for