System error: XBox - E200 000000EF 00000000 Code customer service

My son turned on his machine a Xbox to find this code on it several weeks ago now and was not able to use the machine since then.  We have everything disconnected and reconnected it all several times and still it comes up with this message.

Despite several calls to Customer Support line Xbox, we cannot get an answer so uncertain how solve the problem. In the meantime, my son has not been able to use its subscription xbox live and it is now sold out.  We must have called the hotline, about 10 times which have placed us around 14 in the queue and by train to lose the will to live while we wait to be connected.

I did the last call and remained on the line longer than 3 hours and got to the stage of the response to then find none here!

(I'm now a mother exasperated for a 11 year old boy, very frustrated and want to know if anyone has one) met this problem and/or b) knows how to solve the problem?

Help, please

concerning

Sue

Hello

Your Question is beyond the scope of this community...

I suggest that repost you in the Xbox Forums.

"Xbox a Preview program FAQ.

http://support.Xbox.com/en-us/Xbox-one/system/Xbox-update-preview-FAQ

'Home'

http://forums.Xbox.com/

"Xbox forums.

http://forums.Xbox.com/xbox_forums/general_discussion/f/3817.aspx

_________________________________________________

"Xbox Forums directory.

http://www.Xbox.com/en-us/forums

General

Material & Discussion Services

Xbox support
Agent hours: M - F 09:00-17:00 PT

Law enforcement forums

Technical support of Xbox Live rewards
Xbox Live rewards Squad hours: M - F 09:00-17: 00 PST

See you soon.

Tags: Windows

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