System hanging when I click on the stop button on the start menu

Hi everyone I use win xp professinal in my laptop of dell (Dell Latitude E5410) for a few days, I get some problems as when I click the button turn off in menu start my laptop get hung up and not unresponsive for 5 to 10 minutes due to problems of this I have every time with force shutdown my laptop. I also contacted with dell support they talked about some diagonstic even tests I did the test of all the problems is always the same and finally they told me that you must format your laptop, but I don't want to format my laptop because I recently bought this laptop with Genuine windows pls help me what should I do

Thanks in advance

Glance in the log events for possible clues.

Install the Profile Hive Cleanup Services user

John

Tags: Windows

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