System installs AutoUpdate KB973688 Windows 7

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• HP Proliant ML350G6 with windows server 2008 standard 32-bit memory system installled is 22 gb but the physical memory is only show 4095 MB

  We are facing problems of physical memory to the hp Server model: HP Proliant ML350G6 with windows server 2008 standard 32-bit.
  The memory of the system installled is 22 gb but showing physical memory is 4095 MB only.pls give me the solution for this.

  * original title - NOT of the PHYSICAL MEMORY MONTRANT CORRECTLY *.

  According to this the max is 4 GB for this version and 32 GB for 64-bit. You need to install 64-bit

• My system installs the updates of windows, whenever I stop

  My system installs the updates of windows, whenever I stop.  What should I do to prevent this?

  See: http://support.microsoft.com/kb/910339 . All the answers and suggestions are provided by an enthusiastic amateur and are therefore no explicit or implicit guarantee. Basically, you use my suggestions at your own risk.

• Whenever my computer installs the Microsoft/Windows updates I get Internet and restoring the system to return.

  Whenever my computer installs the Microsoft/Windows updates I get Internet and restoring the system to return.

  Cite your version of IE and the full version of Windows (for example, WinXP SP3;) Vista 64 - bit SP2; Win7 RC. Win7) during the validation in an IE specific forum or a newsgroup. Please do it in your next reply.

  By "The Internet began" do you mean that you encounter errors Page can not be displayed ?

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  TIP: Never, EVER to use system restore to 'Cancel' an update, Service Pack, or upgrade of IE!  Instead, uninstall the update, Service Pack, or the IE patch & reboot.  If that does not resolve the problem, then try System Restore. ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

• System cannot access the windows installer (error 641)

  original title: System cannot access the windows installer

  Have free AVG and cannot uninstall it or install the Windows updates. message is "cannot access the Windows install. Get error 641 on windows. Vista home premium 32-bit operating system. Recently downloaded IOLO System Mechanic recommended by DELL. problem seems to be since then but do not respond IOLO

  Download a FREE program called Revo Uninstaller

  http://www.revouninstaller.com/revo_uninstaller_free_download.html>. It allows to uninstall any program completely, including the files of monitoring programs. works very well, that you should have no problem more reinstall after uninstall this program.

  Just don't allow the computer to restart if the part of Revo Uninstaller asks you if you want to restart now or later. Select afterwards and let Revo finish an orphan looking for registry entries. Reboot after Revo ends.

  TIP: If you still think again your registry database must be cleaned, repaired, amplified, to the point, healed, twisted, fixed, enlarged, "swept" or optimized (it isn't), readhttp://aumha.net/viewtopic.php?t=28099 and draw your own conclusions. See alsohttp://blogs.technet.com/markrussinovich/archive/2005/10/02/registry-junk-a-windows-fact-of-life.aspx

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• Unable to complete the installation of windows vista, error message "Windows cannot configure one or more system components to install Windows, restart the computer, and restart the installation.

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  tan7655,
  If I read this correctly, you have a portable computer that do not have an operating system on it.  You try to install Vista and get the error.
  You've restarted the Vista installation?  So then you get the same error? If you have tried to install more than once and continue to receive this error, check that the laptop is capable of Vista?  You may need to check with the manufacturer of the laptop to see if it is able to support Vista. Mike Microsoft responds to the technical support engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Can I create the installation media for Windows 8 operating system Windows 8?

  I encountered some problems with the installation of the Windows 8 client that I expect to be too long to attempt to repair. I suggested to the client that the operating system will simply be reinstalled. The customer has no recovery media. I have not found any recovery partition. I found the instructions at http://windows.microsoft.com/en-us/windows-8/upgrade-product-key-only to create the installation media, but it takes that I create the media from the computer on which I wish to install Windows 8. This computer came with Windows preloaded 8 factory.

  So I can use this computer to create the installation media, and then reformat the hard drive and reinstall windows 8?

  There is no method to create the installation media (the original installation media does not exist).  The computer maker several times will include a program to help create your own recovery media, but which varies from one company to the other.  You could contact them to ask if you don't see the program, or they can also send you a copy (Dell sent me a free CD by fed - ex overnight when I asked for one for a Dell Latitude Laptop - laptop I has not yet bought them even!)

• This installer does not support installation on a Windows 64-bit operating system

  This installer does not support installation on a Windows 64-bit operating system

  Click on the below link and then expand area first elements 13

  Then download the 64-bit Installer Setup file

  https://helpx.Adobe.com/premiere-elements/KB/premiere-elements-downloads.html

  Name of the file:

  64 bit

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• Need installation disk for Windows XP Edition family fo Compaq Presario S4020WM.

  Hello

  I'm running a Compaq Presario S4020WM and have Windows XP Professional (Service Pack 3) installed.  I got this computer as a gift and it came with this operating system.  The operating system is not a genuine copy of windows (he says it's a version of test on my desktop wallpaper).  The sticker on the computer, says that he supplied with Windows XP Edition original family.  I would like to reinstall Windows XP Home Edition on the computer, but I don't have the installation disc.  I contacted the web site of the window and chat with technical support.  They asked me to contact the manufacturer of the computer for my specific product key installation disc.  My product key is [personal information deleted], my product number is DK214A and the S/N is[personal information deleted].  I know I am not pleased under warranty, but I would be eternally grateful if you could send me the Installation disk for Windows Home Edition for this particular product key.  Thank you.

  Vidya has already pointed out, the HP recovery discs are available for purchase at the third-party provider ComputerSurgeons.com

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• Windows 0 x 643 error code... regarding the installation of Microsoft Windows Update

  Get rror Code 0 x 643... regarding the installation of Microsoft Windows Update ===>>> update of security for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista and Windows Server 2008 x 86 (KB2833941).  Have tried to install several times with the same result.  Please NOTE... that every time I go to Windows Update (& execution 'check available updates') than post results this update (security for Microsoft .NET Framework 1.1 SP1 on Windows XP, Windows Vista and Windows Server 2008 x 86 (KB2833941)) however indicates that the update is already downloaded on my machine & requires ONLY being installed.  (personally, it is my belief that there could be a problem with the download... what causes the installation to fail... However NO way to re - download is available?  I tried to delete my temporary Internet files & Cache + ran disk cleanup... niether have removed the download of my machine.  Also checked 'Add Remove Programs'... just to see if it was listed there... and it wasn't!  So certainly, the update is NOT installed, I can NOT delete the download that is perhaps corrupt... and preventing me to replace it with a NEW copy.)   ANYONE GOT SUGGESTIONS?   Help, please!  All other updates are installed on the machine... other than this one, & I'm off clues as to what to try next.   Thank you!

  information system: Microsoft Windows XP

  Media Center Edition

  Version 2002

  Service Pack 3 (w / all available updates installed) EXCEPT this one!

  HP Pavilion Notebook dv6120us

  Intel Core 2 CPU

  T7200 @ 2.00GHz

  2.00 GHz, 1.99 GB of Ram

  Internet Explorer Version: 8.0.6001.18702

  Build: 86001

  Uninstall the .NET Framework 1.1. Then download the .NET Framework Cleanup Tool
  In the drop-down list box, select 1.1 and clean.
  Reinstall .NET Framework 1.1
  Download and install. NET Framework 1.1 Service Pack 1
  Visit Windows Update or Microsoft Update and let it install the rest of the 1.1 updates, including KB2833941.

  Check if it is installed and report.

• Installation/uninstallation of Windows software is not available or is installed incorrectly.

  10 days ago, I had a crash on my computer then download a new antivirus package last of McAfee. I deleted the files altered the antivirus.

  Since my installation/uninstallation of Windows software has stopped working with 'not available message' I use Revo uninstaller, to remove the software from the hard drive and I cannot install the software with the window Setup.

  Does anyone know how to remove a corrupt Windows install and install new software?

  As another consequence of the foregoing, Windows Update does not work all of the updates fail to install on multiplle automatic updates - even after using Microsoft Fixit Center. To try to solve this problem, I uninstalled packages network 4, 3.5 and 3 in reverse order with the intention of re - install. Unfortunately I'm not able to accomplish this task using Windows Update-"all the priority updates are 0 bytes

  All the specific details to remove and re - install the Windows Update software from the hard drive files. I've completed this task a few years ago, following instructions from Microsoft Support, but I do not have that information now.

  All the advice/guidance criicism has accepted with gratitude

  Dave Thomas

  Hi Thomas,

  I suggest you to follow the steps and check if it helps.

  Method 1: Unregister and register the Windows Setup program again

  (a) click Start, run, type MSIEXEC /Unregister. and then click OK. Even if you do it right, it may seem that nothing is happening.

  (b) click Start, click Run, type MSIEXEC/REGSERVER, and then click OK. Even if you do it right, it may seem that nothing happens, or you can briefly see an hourglass. After you run this command, the operation is complete.

  Method 2: Run check file system (CFS) analyses and checks to see if it helps.

  File system (CFS) Checker

  Note: System File Checker allows an administrator to analyze the files all protected to check their versions. If the System File Checker detects that a protected file has been replaced, it retrieves the correct version of the file in the folder cache (% Systemroot%\System32\Dllcache) or the Windows installation source files and then replaces the incorrect file. System File Checker verifies and repopulates the cache folder also. You must be logged in as an administrator or as a member of the Administrators group to run the System File Checker. If the cache folder is damaged or unusable, you can use the sfc/scannow, sfc /scanonce or commands sfc /scanboot to repair its contents.

  Method 3: Rebuild the windows service install and check if it helps.

  Note: To do: Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  322756 (http://support.microsoft.com/kb/322756/ ( )

  How to back up and restore the registry in Windows

  a. open Notepad.

  b. copy the following into Notepad and save it asreset.regon your desktop.

  Windows Registry Editor Version 5.00

  [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\msiserver]

  'DisplayName"="@%SystemRoot%\\system32\\msimsg.dll,-27 '.

  "ImagePath" = hex (2): 25, 00, 73, 00, 79, 00, 73, 00, 74, 00, 65, 00, 6 d, 00, 72, 00, 6f, 00, 6f, 00,------.

  74,00,25,00 5 C 00, 73, 00, 79, 00, 73, 00, 74, 00, 65, 00, 6 D, 00, 33, 00, 32, 00, 5 C, 00, 6 D,------.

  00,73,00,69,00,65,00,78,00,65,00,63,00,20,00, 2f, 56, 00, 00, 00, 00

  'Description"="@%SystemRoot%\\system32\\msimsg.dll,-32 '.

  "LocalSystem ObjectName"=""

  "ErrorControl" = DWORD: 00000001

  "Start" = dword:00000003

  'Type' = dword:00000010

  "DependOnService" = hex (7): 72, 00, 70, 00, 63, 00, 73, 00, 73, 00, 00, 00, 00, 00

  "ServiceSidType" = DWORD: 00000001

  "RequiredPrivileges" is hex (7): 53, 00, 65, 00, 54, 00, 63, 00 62 00, 50, 00, 72, 00, 69, 00, 76,------.

  00,69,00 6 C 00, 65, 00, 67, 00, 65, 00, 00, 00, 53, 00, 65, 00, 43, 00, 72, 00, 65, 00, 61, 00,------.

  74,00,65,00,50,00,61,00,67,00,65,00,66,00,69,00, 6 C, 00, 65, 00, 50, 00, 72, 00, 69,--------.

  00,76,00,69,00 6 c 00, 65, 00, 67, 00, 65, 00, 00, 00, 53, 00, 65, 00, 4 c, 00, 6f 00, 63, 00,------.

  6B, 00, 4 d, 00, 65, 00, 6 d, 00, 6f, 00, 72, 00, 79, 00, 50, 00, 72, 00, 69, 00, 76, 00, 69, 00, 6 c,

  00,65,00,67,00,65,00,00,00,53,00,65,00,49,00, 6F, 00, 63, 00, 72, 00, 65, 00, 61, 00,------.

  73,00,65,00,42,00,61,00,73,00,65,00,50,00,72,00,69,00, 6f, 00, 72, 00, 69, 00, 74,------.

  00,79,00,50,00,72,00,69,00,76,00,69,00 6 C 00, 65, 00, 67, 00, 65, 00, 00, 00, 53, 00,------.

  65,00,43,00,72,00,65,00,61,00,74,00,65,00,50,00,65,00,72,00, 6 d, 00, 61, 00, 6e,------.

  00,65,00, 6F, 00, 74, 00, 50, 00, 72, 00, 69, 00, 76, 00, 69, 00, 6 C, 00, 65, 00, 67, 00, 65, 00,------.

  00,00,53,00,65,00,41,00,75,00,64,00,69,00,74,00,50,00,72,00,69,00,76,00,69,------.

  00, 6 C, 00, 65, 00, 67, 00, 65, 00, 00, 00, 53, 00, 65, 00, 53, 00, 65, 00, 63, 00, 75, 00, 72, 00,------.

  69,00,74,00,79,00,50,00,72,00,69,00,76,00,69,00, 6 C, 00, 65, 00, 67, 00, 65, 00, 00,------.

  00,53,00,65,00,43,00,68,00,61,00, 6F, 00, 00, 65, 67, 00, 4F, 00, 6f, 00, 00, 69, 74, 00,------.

  66,00,79,00,50,00,72,00,69,00,76,00,69,00 6 C 00, 65, 00, 67, 00, 65, 00, 00, 00, 53,------.

  00,65,00,50,00,72,00, 6f, 66, 00, 00, 69, 00, 6 c, 00, 65, 00, 53, 69, 00, 00, 6F, 00, 67, 00,------.

  6 c, 00, 65, 00, 50, 00, 72, 00, 6f, 00, 63, 00, 65, 00, 73, 00, 73, 00, 50, 00, 72, 00, 69, 00, 76,------.

  00,69,00, 6 C, 00, 65, 00, 67, 00, 65, 00, 00, 00, 53, 00, 65, 00, 49, 00, 6 D, 00, 00, 65, 70, 00,------.

  72,00,73,00, 6f, 00, 6F, 00, 61, 00, 74, 00, 65, 00, 50, 00, 72, 00, 69, 00, 76, 00, 69, 00, 6 c,

  00,65,00,67,00,65,00,00,00,53,00,65,00,43,00,72,00,65,00,61,00,74,00,65,00,------.

  47.00, 6 c, 00, 6f, 00, 62, 00, 61, 00, 6 c, 00, 50, 00, 72, 00, 69, 00, 76, 00, 69, 00, 6 c, 00, 65,.

  00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00, 6F, 00, 50, 00,------.

  72,00,69,00, 6 d, 00, 61, 00, 72, 00, 79, 00, 54, 00, 6f, 00, 6 b, 65, 00, 00, 6F, 00, 00, 50, 72,------.

  00,69,00,76,00,69,00 6 C 00, 65, 00, 67, 00, 65, 00, 00, 00, 53, 00, 65, 00, 52, 00, 65, 00,------.

  73,00,74,00, 6f, 00, 72, 00, 65, 50, 00, 00, 72, 00, 69, 00, 76, 00, 69, 00, 6 c, 00 65 00, 67,.

  00,65,00,00,00,53,00,65,00,49,00, 6F, 00, 63, 00, 72, 00, 65, 00, 61, 00, 73, 00, 65, 00,------.

  51,00,75,00, 6f, 00, 74, 00, 61, 50, 00, 00, 72, 00, 69, 00, 76, 00, 69, 00, 6 c, 00 65 00, 67,.

  00,65,00,00,00,53,00,65,00,53,00,68,00,75,00,74,00,64,00, 6f, 77, 00, 00, 6F, 00,------.

  50,00,72,00,69,00,76,00,69,00 6 C 00, 65, 00, 67, 00, 65, 00, 00, 00, 53, 00, 65, 00, 54,------.

  00,61,00, 6B, 00, 65, 00, 4f, 77, 00, 00, 6F, 00, 65, 72, 00, 00, 73, 00, 68, 00, 00, 69, 70, 00,------.

  50,00,72,00,69,00,76,00,69,00, 6 C, 00, 65, 00, 67, 00, 65, 00, 00, 00, 53, 00, 65, 00, 4 C,

  00, 6f, 00, 61, 00, 64, 00, 44, 00, 72, 00, 69, 00, 76, 00, 65, 00, 72, 00, 50, 00, 72, 00, 69, 00,------.

  76,00,69,00, 6 c, 00, 65, 00, 67, 00, 65, 00, 00, 00, 53, 00, 65, 00, 42, 00, 61, 00, 63, 00, 6 b------.

  00,75,00,70,00,50,00,72,00,69,00,76,00,69,00 6 C 00, 65, 00, 67, 00, 65, 00, 00, 00,------.

  00.00

  "FailureActions" = hex: 84, 03, 00, 00, 00, 00, 00, 00, 00, 00, 00, 00, 03, 00, 00, 00, 14, 00, 00,------.

  00,01,00,00,00, c0, d4, 01, 00, 01, 00, 00, 00, e0, 93, 04, 00, 00, 00, 00, 00, 00, 00, 00, 00

  c. Click Start.

  d. type regedit in the search field and press to enter.

  e. in the registry change windows click onfile and selectimport.

  f. navigate to the location where the reset.reg file and select the file.

  g. click ok on the windows screen once the registry is merged successfully.

  h. restart the computer and check if updates installs.

  Method 4: Download the Windows Installer (. Windows6 0-KB942288-v2-x 86.msu) at the following site.

  Windows install 4.5 Redistributable
   

• Is there possible to see which are the background running processes in the system which is having Windows XP as operating system?

  Is there possible to see which are the background running processes in the system which is having Windows XP as operating system?

  There is no resource manager (or resource monitor) in the XP Task Manager.

  Please read these notes I send to the people who are (sometimes) concerned about the svchost.exe process number they see on their system or when it looks like one of their svchost.exe process has run amok.  We can not all apply to your situation, but I don't want to type in a bunch of stuff once again.  Then get Process Explorer and you will be able to be Omniscient:

  To help understand your processes svchost.exe and what is running under them, read this article and you will be smarter than the average bear:
  http://www.bleepingcomputer.com/tutorials/tutorial129.html

  You may be able to get clues with what is happening with your svchost.exe process using the Task Manager and maybe understand.

  You will always be able to understand what is happening with your svchost.exe process if you use Process Explorer.

  Download Process Explorer, so you can see what is 'really' running on your system, especially behind those svchosts several process see you in the running task manager.

  Download Process Explorer from here:

  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  You'll like Process Explorer when you get the hang of it.  Process Explorer is the Manager of Windows taskbar on steroids.

  Process Explorer installs nothing so it won't slow down your system since it works only on request.

  Process Explorer can seem a little intimidating at first because it has so much information, but you will begin to make love the way it works when you're looking for performance problems.   You can even say EP you want it to be your new default 'Task Manager' value in the future.  You can always run the original tasks as Manager.

  Once you get Process Explorer running, expand the columns, made drag the corners of the screen for it's largest, etc., so you can see as much information as possible in the window.  Now you can really see what is running on the system.

  Here's a screenshot of my poor system when I use Process Explorer:

  http://img222.imageshack.us/img222/2567/ProcessExplorer.PNG

  The CPU column is usually the most interesting start with performance issues - which uses the most?

  It is OK and normal to have several svchost exe processes running.  Important XP Services are actually running under svchost.exe processes. There are sometimes an XP Service that runs under a svchost.exe process, sometimes there are several Services in XP, which runs under a svchost.exe process.

  Sometimes malware will hide behind a svchost.exe process because the malware knows that you won't be able to find it in the Task Manager.  He will hide behind a svchost.exe process to deceive you, but you can outsmart it.

  Malicious software can disguise itself also seems to be a legitimate process of XP or he could hide under/behind other processes that you see running in Task Manager if you can't see the execution.

  The malware would trick you into thinking you must use a System Restore Point, run a repair install or reinstall your XP from scratch when you really don't.

  Looking at the display in process Explorer, you want the CPU most to be associated with the system idle process.  It's 'free time' on your system, so more time there, more free.

  If you look at the graphs of performance and see red spikes (or not) double click the graphic in the upper left corner to display the graph to use.  Move the mouse over any pics to see what are the causes.  Even if the Spike has already scroll screen, you can still move the mouse over the edge to see what caused.  You can also just wait for a pic to happen and then see what caused the Spike.

• Where are the "System Restore" files in Windows Vista Home Premium

  Where are the "System Restore" files in Windows Vista Home Premium.

  I would like to simplify the installation process.

  Is there a program in Windows Vista Home Premium which can create an image disk for future use.

  Is there a good disk image program/software?

  Can I record a restore point on an external drive? That is, only the last 5 days of "restore points" are available in the system restore.

  Hi SoundHealth,

  Follow the steps in the article.

  Restore your computer from a system image backup

  http://Windows.Microsoft.com/en-us/Windows-Vista/restore-your-computer-from-a-system-image-backup

  Back up your programs, files and system settings

  http://Windows.Microsoft.com/en-us/Windows-Vista/back-up-your-programs-system-settings-and-files

  No, you can't save a restore point on an external drive.

• Remote Desktop area is missing the 'Remote' tab in the System Properties dialog box window?

  Remote Desktop area is missing the 'Remote' tab in the System Properties dialog box window? I can not set up or add users. Remote assistance is the ONLY settings and options that I see. It is a brand new OEM Vista Home Premium X 64 installation with all updates (SP2). That's the problem since it was first started.

  I'm sorry, but it is not possible to access Vista Home Premium via Remote Desktop.  To do this, you need Vista Business or Vista Ultimate.

• recover my system. used to install Windows Vista. get the message cannot open the file E:\Sources\Install.wim. Also the code error 0 x 80070002

  So all this started because I tried to clean my computer to give to a friend. I tried refomatting the hard drive, but something was wrong here. After that, when I turn on the computer I get a black screen with message Bootmgr missing. I read a little inside and saw that I could download a Windows Vista recovery disk because my computer did not come with one.
  After that I downloaded and burned the ISO image to a CD, things started looking better. I got to the screen when you select the language and keyboard. Then install windows screen. My options there were 'Install now' and 'repair your computer '. When I try to install, I put in my product key that seems fine. The next message I get is "Windows cannot open the required file E:\Sources\Install.wim. The file does not exist. Make sure all files required for installation are available, and restart the installation. "Error code: 0 x 80070002.
  When I try to repair, he said "select an operating system to repair, and then click Next."
  Operating System: Windows Vista (TM) Home Basic (recovered)
  Partition Size: 34318 MB
  Location: (D :) ACER
  If you do not see your operating system listed, click on load drivers to load the drivers for your hard drives. I try to select Windows Vista retrieved and clicked Next, but what is said "this version of system recovery options is not compatible with the version of windows that you want to repair" or get a recovery of tools such as repair system, System Restore, complete pc windows, tool windows and command promy memory diagnostic restoration. the only problem is he says operatins system: (unknown) unknown local disk...

  Any help would be appreciated. Really want to give my friend a laptop that wont even turn on. Laughing out loud

  Was it Neosmart?

  This isn't an installation disc. It's a record of startup repair!
  You use the repair disk option, not Install.

  How to get Vista recovery Media and/or to use the Vista recovery Partition on your computer.

  There is no Vista free download legal available.

  https://secure.TX.Acer.com/rcdb/main.aspx?brand=Acer

  Contact your computer manufacturer and ask them to send a recovery disk/s Vista set.

  Normally, they do this for a cost of $ small.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  In addition, ask them if you have a recovery Partition on your computer/laptop to restore it to factory settings.

  See if a manual provided with the computer or go to the manufacturer's website, email or you can call for information on how to make a recovery.

  Normally, you have to press F10 or F11; Acer is in some models Alt + F10 at startup to start the recovery process...

  Another way I've seen on some models is press F8 and go to a list of startup options, and launch a recovery of standards of plant with it, by selecting the repair option.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Ask them if you can also make recovery disk/s for the recovery Partition in case of a system Crash or hard drive failure.

  They will tell you how to do this.

  Every computer manufacturer has their own way of making recovery disk/s.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  Or borrow a good Microsoft Vista DVD (not Dell, HP, etc).
  A good Vista DVD contains all versions of Vista.
  The product key determines which version of Vista is installed.

  There are 2 disks of Vista: one for 32-bit operating system, and one for 64-bit operating system.

  If install a cleaning is required with a good DVD of Vista (not HP, Dell recovery disks):

  Go to your Bios/Setup, or the Boot Menu at startup and change the Boot order to make the DVD/CD drive 1st in the boot order, then reboot with the disk in the drive.

  At the startup/power on you should see at the bottom of the screen either F2 or DELETE, go to Setup/Bios or F12 for the Boot Menu

  http://support.Microsoft.com/default.aspx/KB/918884

  MS advice on the conduct of clean install.

  http://www.theeldergeekvista.com/vista_clean_installation.htm

  A tutorial on the use of a clean install

  http://www.winsupersite.com/showcase/winvista_install_03.asp

  Super Guide Windows Vista Installation

  After installation > go to the website of the manufacturer of your computer/notebook > drivers and downloads Section > key in your model number > get latest Vista drivers for it > download/install them.

  Save all data, because it will be lost during a clean installation.

  See you soon. Mick Murphy - Microsoft partner