System of the IPCC and CVP
I will deploy a CC with model Parent child and I want to use CVP also. In my template I deploy parent and child (IPCC system) of the two child (also system IPCC) to different geographic locations of three. The question is how do I use the CVP for failover scenarios. I studied some models of depleyment, but these models you have to use CVP side parent. Can I use the CVP alongside the customer.
You cannot use CVP customer side because the IPCC system only supports Cisco IP/IVR (5 IPIVRs) as well as point queues self-service applications, not PVC.
For example, you can deploy only CVP on the parent of the IPCC.
Hope this helps,
Tags: Cisco Support
I can't open the system when he was sht down. But the system was the heat and I have to remove the battery for a while and it should re-sttart, what the problem.
Too generic a question, can you clarify considerably more for us? Your question could be reformulated in the following way and always be true?"I can't start my computer once he has had a BSOD. Something overheated, but I don't know. I removed the CMOS battery and replaced in order to asure me that a bad overclock on a core component has not caused the problem. Now, it restarts correctly, what is / was the problem? »The foregoing, what I thought you meant. The above statement is correct?
I have an Oracle EBS 126.96.36.199 with Oracle 10.2.0.4 on Solaris database. I need to copy this based on RHEL 5.3 Linux with the same version but the file system is ASM. Please suggest what that all available options to move system files to ASM based DB. I just need to move on the DB and does not worry at this point the Application layer. Please suggest what that all available options to move system files to ASM based DB.
Please check your email, if you have got enough information please mark this thread as answered.
Can I install a VRU PG in interface with a 3rd party IVR on a stand-alone server and use it with the system of the IPCC or am I going to use enterprise deployment? I have an IP - IVR for Files
You will need to use the enterprise deployment to use 3rd party IVR. The deployment of the system of the IPCC is very CallManager/IP-IVR specific - it can even use Cisco Voice Portal.
If all calls must go through 3rd party IVR before arriving at the IPCC, there may be other options for these calls handled, such as terminate your RTC on the SVI penetration or routing calls through the IVR using intellectual property, although you'd invariably end up with some call tromboning using these methods.
Option out of the IPCC, how can I set time zone for each customer record?
I might be able to set the GMTZone and GMTZoneWOrk fields in the DB Dialing_List to set the timezone for each customer record. However, if I want to import a list of contacts file(CSV or fixed) using the function to import the Option out of the IPCC and the request function rules, how can I set the time zone in the file list of contacts?
Have you had a glance at the documentation online for outgoing messages of ORC?
Fundamentally, the outbound dialer uses the table Prefix in the region. The region and area prefix tables are configurable to the ICM Admin workstation.
The prefix of each region has the zone attribute. If the Dialer is a region with the x prefix match first digits in the phone number, then time zone that is used when you place the call.
There is a mechanism for bulk load the prefixes of the region in bulk insertion tools.
The IPCC system comes pre-loaded with a set of prefixes of the North America region.
The date and time on my task bar have become desensitized. How can I restart the date and time?
I can't access the same system for the date and time preferences.
Have you tried restarting your Mac?
See you soon,.
Original title: Assistant material is locking up my computer...
Assistant adding hardware asks me to install the drivers for the keyboard and mouse however, it locks the computer and I can't type or click on anything whatsoever. If I go into the set-up menu to reboot, the keyboard works fine. How can I stop this from happening?
I was able to run an analysis of the system through the establishment and who has solved the problem of mouse enough to do what else to do to solve the problem.
Thank you for your reply and your help.
I have 6.0sr8 of the IPCC in production with outgoing Option (Dialer). We are looking to add a few officers of the IPCC and Dialer ports as well. Can someone point me to the right document or the steps involved in this process?
Really appreciate your help.
Yes, it's true, but to buy the licenses added to be in a State of "legal".
(Please, note the useful messages ;-))
Original title: reset time
How can I reset date and time on my new rt surface?
1. open the charms, tap Search
2 type Desktop and select from the search results
3. tap the status system, bar the Date and time (real date and time)
4. press on the settings of date and time...
5. in the Date and time window, click Internet time tab
6. tap on change settings... (Time settings Internet window appears)
7. Select a server (time.windows.com) and tap update now
Make sure that you are SurfaceRT/Surface Pro is connected to the internet or syncing with the server will fail.
I hope this helps! Thank you
On operating systems earlier, the date and the clock would be in the lower right. The new windows 8 only, not to the date and the clock displayed for a bit. I have to have the date and clock show at all times when I'm on the computer. Weather in websites or otherwise. I searched some topics and doesn't seem to be a solution.
I must have, if this isn't an option, then someone at Microsoft windows needs to understand this.
Unfortunately, that option is not possible because it is designed in this way.
Hope this information helps.
We are running 4.0 (5) IPCC Express improved. I need to configure our current ICD script so that when the appellants are held in the queue, they can press 0, out of the queue and leave a voice message. The ICD script we use is an exact copy of the script icd.aef by default on the system, it has just been copied and renamed. My question is, what are the steps I need to use the script to enable this feature?
Two options. Option 1: Use the IPCC completely to save messages and manage messages as you seem to did so. Option 2: Transfer the caller to your voicemail number pilot and use your voice mail system to record the message.
Steps to Option 1:
1 early on in the script, use the step to read the Contact information call to capture the called number and save it as a variable.
2. use the step to get a string to allow the caller to press 0 to leave a message. On the Filter tab, allow only the key 0 be hurry.
3. in the leg successful step to get a string of digits, add the following steps.
a. contact Dequeue step.
b. reading quick step that contains a prompt that asks the caller to record a message after the tone.
c. step recording, which records the message saved in a Variable of type "Invite".
d. use the Terminate step to end communication with the appellant (you can add a quick step before that game if you want to tell the caller that the message has been saved).
e. at this point, you can either use writing document step to record voice messages in a folder on the server of the IPCC, or you can use a series of other steps to place a call to the queue and play the message the following agent that meets, or you can attach it to an email and send it it make the address email of your choice (or a combination).
I have this HUGE warning. I had several problems with what I've been able to overcome, but it requires a bit of diligence.
-L' registration step requires a termination character (# or *). If the caller hangs just straight up, the script returns an exception and drop dead. You can manage the 'contactinactiveexception' using a step on the Exception and have it go to a label that you can put it as the first step under the leg successful registration step. In this way, if the user hangs up, the script handles the exception by going directly to the successful step. You can clear the exception just after that.
-You will also want to handle this exception before Terminate step. If the caller hangs up and you try to put an end to this contact when he is no longer active, the script will always die, and the remaining steps will not run.
We use the option to place a call in the queue. In itself, this requires a lot of thinking to make sure that the script is not die when an exception occurs. I ended up putting some exceptions in place where if there is a problem and that the recorded message never makes it to an agent, a log file is stored on the server as well as messages stored in a .wav file. Then, an email is sent to the contractor with these attachments also.
Thus, it is as effective as make you it. Try to keep things simple at first, and then build on that to improve the experience of the appellants.
Steps for Option 2:
1. use the step to get a string to allow the caller to press 0 to leave a message. On the Filter tab, allow only the key 0 be hurry.
2. in the leg successful step to get a string of digits, add the following steps.
a. contact Dequeue step.
b. call no redirection to the number voicemail pilot.
I have not used this option, so I can't say with certainty how Callmanager will handle this call. The voicemail system will need to see the call as transmitted from a number that has a voice mail on the system account. If this does not work, you can use a dummy CTI Port with a fake extension that is configured to transfer to voicemail, then the voicemail box must be associated with the wrong extension. If you use Cisco Unity, you will also be able to use a routing rule to force the IPCC calls to a particular mailbox. Call the Viewer from the unity tools depot allows you to see the way in which the appeal is made to the unit.
I hope that helps you and that it is not too verbose.
My computer with two hard drives and 2 starting systems has the car crash in the solid state. When I got the new drive and tried to restore from time capsule, I lost some data. How can I see what backups are on the time capsule? My laptop is also backed u
My computer with two hard drives and 2 starting systems has the car crash in the solid state. When I got the new drive and tried to restore from time capsule, I lost some data. How can I see what backups are on the time capsule? My laptop is also saved to the time capsule. Everything is in 'Data' when I look through the Airport utility. I think that the information that I've lost are still there since I was a Capsule 3 to.
Time Machine backup to a sparsebundle.
The sparsebundle will use the share name of computer. So, it should be obvious who is your Macbook and that is your Macpro.
Open the sparsebundle in Finder and keep open the subfolders until you get to the backup of each separate hard drive...
You has of course set the exclusion in Time Machine?
By default, Time Machine will exclude your second drive unless you have included it. Did you?
Once you get to this level during the backup, you can do a full restore manually whenever you want.
My main system crashed. I have a copy of the profile. When I move a copy of the profile in the profiles folder and edit the ini file to use the new name, I get a message that there is an instance of thunderbird running and I need to shut it down. I don't see any instance of thunderbird anywhere in the Task Manager. It happens just for me the fact that I am also in firefox may be the cause of the problem to a running instance. I'm under V31.7.0
I tried to simply move the mail directory in the existing profile. The thing is that I don't see the old messages. I can see all of the subfolders of the Inbox on the left but not messages in the right pain. I can see new messages, but it's all in the Inbox and not filtered to the subfolder.
I tried to activate the function of multiple profile but that doesn't seem to work.
It seems that I had something that was bad in the profile. I got the profile from a backup and now Thunderbird works fine.
Sorry that I missed the problem earlier.
My installation of Thunderbird seems to use a 24 hour clock before the actual time. For example the received messages on December 25, 2014 are dated December 26.
In addition, when I answered a message entering today, December 25, automated header said that I was responding to a received message on 26 December.
System clock of my computer and the Windows clock to show the correct date.
Y at - it no way to force the Thunderbird to read again the system clock, or any other way to reset the time internal Thunderbird?
Thunderbird uses your computer's clock. There nothing else for reference. I suggest you double check that your clock to the time and time zone. There is no reason to look at the bios to check the computer's clock.
Firefox asked me to upgrade my sound system & in the process, I have installed a Zombie and I can't uninstall it in Windows 7 via my control panel. I expected more of Firefox as a privacy feature!
Sorry to hear about this, you should always beware of the pop-ups - never open or install anything, unless it is on the official website. Firefox has built-in features (and extensions that you need to find and install) to protect your privacy and security, but all users must still be careful with their browsing habits. You can report malicious links to the FBI Internet Crime Complaint Center here: http://www.ic3.gov/complaint/default.aspx
You can also report false web documents by clicking on:
- Help > report false Web, or
> Report false Web
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