System of the IPCC and CVP

Hello

I will deploy a CC with model Parent child and I want to use CVP also. In my template I deploy parent and child (IPCC system) of the two child (also system IPCC) to different geographic locations of three. The question is how do I use the CVP for failover scenarios. I studied some models of depleyment, but these models you have to use CVP side parent. Can I use the CVP alongside the customer.

Kind regards...

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Hello

You cannot use CVP customer side because the IPCC system only supports Cisco IP/IVR (5 IPIVRs) as well as point queues self-service applications, not PVC.

For example, you can deploy only CVP on the parent of the IPCC.

Hope this helps,

Juan Luis

Tags: Cisco Support

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