System recovery disks do not support this computer

Two weeks ago, crashed my HP Pavilion Elite HPE - 480 t hard drive model.  It is a 1.5 TB came with the PC.  I bought a WD 1 TB hard drive and installed.  When I used my recovery discs, I received a message, "the system recovery disks do not support this computer.  You are not able to restore this system with these discs. "Because I had never used these recovery discs, I assumed I had their damn so I bought authentic system recovery disks from HP.  Yesterday them - even received training as before.  I called HP tech support and I was told that those recovery disk works with a hard drive that is identical with the original hard drive.  Located between the two hard drives that the original HD had a 3 GB/s, and the new is 6 Gbps.  Is this correct?  They "graciously" offered replacing my new hard drive with a hard drive that works for only $180.  Seems a little steep, but I am confused.  Is system of technical recovery disks?  I would like another opinion.  If buying a new motherboard out me of this?  If someone knows a resolution to my situation, I would be very grateful.  Help!



In fact, you have more options that will avoid spending more in $$. The first thing I would try is the utility that provides HP. It is used for when the set of recovery disks does not work with a new hard drive. Follow the instructions of this web document.

View your results. If the results are negative, we can install the operating system on your new hard drive with another method.

What is the WD SATA drive model you purchased?


Tags: HP Desktops

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