System recovery disks do not work.

I have a HP G62 339WM Notebook PC with Windows 7 Home Premium 64-bit.  I bought by mail, system recovery discs and they do not work.   And my HP Support Assistant displays "an error has occurred" and end not updates.

The Troubleshooting Guide for the recovery started from CD or DVD says: "update the firmware of the drive. This is especially true if the disks were received from HP customer service by mail. The firmware of a DVD player (the pilot) isn't able to recognize the support of recovery disk which was created using a newer DVD manufacturing process. Download and install updates on the firmware of the DVD available at HP that corresponds to the type of DVD drive on your computer. »

How do I update the firmware of the player when my HP Support Assistant would conduct no updates.  I downloaded the latest Hp Support Assistant and he always always says "an error has occurred."

My laptop model has no updates from HP.

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As new as your laptop is I doubt you need a firmware update for the CD/DVD drive.

Could you give a little more detail also the recovery disks do not work. For example you get an error, or is the laptop just not boot from them and goes directly into Windows?

Have you tried to put the first disc in the drive, shut down the laptop, wait a minute or two and turn on the laptop, start typing the ESCAPE key to get the menu. Should be an option of F9 to select the boot device. Select the CD/DVD drive and press ENTER.

Tags: Notebooks

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