system recovery I tried and it's not now, windows not loading not windows

My computer (HP G71) gave me a few problems, so I backed up my files to an external drive and tried to do a system restore.  When I ran the system recovery, I got an error message which said he couldn't do that and restart.  I clicked on the OK"" button.  When it restarts, it's just sitting at a black screen, Windows never came.

Hello

I think it was worth it to run some basic tests, just in case there is a problem with the hardware behind the problem of recovery.  You can do the following.

Shut down the laptop.  Tap away at the esc you key start Notepad to open the Start Menu.  Select the BIOS (usually f10) and under the Advanced or the Diagnostic tab, you will find the possibility to run tests on the hard drive and memory.  Post back with the details of any error message.

If the test above all pass, but you do not know the product key on the COA label 25 characters, you can order a replacement set of recovery disks using the link below - these discs will not need to enter a product key and the activation of the operating system will be automatic. The procedure for using recovery discs to reinstall the operating system (Factory Reset) is detailed in the document of HP here.

Order HP recovery disks.

If you have a problem with this link, order them directly from HP.

If you live in the United States, contact HP here.

If you are in another part of the world, begin here.

Kind regards

DP - K

Tags: Notebooks

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