System Restore error: "the changes to the G: drive after this point cannot be reversed, because the drive has been either excluded from monitoring system restore or has been disabled or deleted.»

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• video files preview 'this file cannot be previewed because of an error in the windows media player manager rich low."

  I used to be able to watch VIDEO (including the .avi) files in the preview pane in windows Explorer, but it has since stopped working. This change took place after the update to the latest version on windows media player. (version 12.0.7601.18150)

  attempted fixes:
  1. in options from files of the variations of tab - all reviews of checking / unchecking "always show icons, never thumbnails" and "show previewhandlers in the preview pane. the first has nothing to do with this problem. However, the 'show previewhandlers... '. "when checked this error message is displayed in the preview pane" "this file cannot be previewed because of an error in the windows media player rich preview Manager." When unchecked the poster preview pane a thumbnail with the icon of the program it is supposed to open, in the present case, WMP, this correction allows the preview of the PHOTO but NOT of VIDEO. " also I reset by default, of course.
  2. they also examined the options under system settings panel-advanced control and troubleshooting without success.

  all the less someone ' one can confirm that there is a problem with windows media player? or it comes from windows Explorer?

  UPDATE:

  I found this temp. The difficulty of the problem:
  https://www.YouTube.com/watch?v=xBgrJ3XO-Z8

  This shows that the problem is with WMPRPH.exe (Windows Media Player Rich Preview Handler) it happens when wmprph farm, now if someone knows how to impose this program to continue to work as it should which would solve my problem.

• In Win 7 I get an error for various leave and- or "this action cannot be completed because the folder or the file is open in another program."

  I'm money than Win 7 Home Premium 64-bit SP1. The following information are linked to the steps to solve a persistent problem. Please read carefully and answer completely, since you asked users to report carefully on the long process of troubleshooting-advice you provided. I've been at it for six hours now in this round of troubleshooting.

  I tried to solve the continued permission errors and- or "this action cannot be completed because the folder or the file is open in another program."  This happens when attempts to cut-copy-paste------delete files (including the specific details listed below).  I searched on the Microsoft Support site to find answers to solve the problem, including the thread:

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-files/in-Windows-7-getting-error-the-action-cant-be/449b2e05-8ED0-4A72-98bd-dde430d27e10?TM=1356626412321

  In accordance with this notice of sons, I emptied my Temp folder. The problem persisted. I downloaded the app 'Take Ownership' and also tried with periodic and sporadic success. It seemed to lengthen the time between recurrences of the problem - that it would allow me a half a dozen of all cutting------copy-paste and------or remove actions, until the error messages stop me to exercise that or any other action.  Then, I used the task Mgr end explorer.exe and reopen it to see if that makes a difference. For a while it worked, where I could make a few cut sporadically------copy-paste and------or delete actions. Today I'm at the point where I can preform one action, then I have to open task Mgr, end explorer.exe and then restart it to perform again a more cut-copy-paste or delete action. So, I have to return to the task Mgr and repeat the process above, for each new action I want to perform.

  I watched rained down in the above quoted thread, and followed Support Engineer Samhrutha G troubleshooting tips - method 4 - start the computer start-up in minimal mode and to use the diagnostic selective startup. In previous discussions, you have asked for advice as to what you were doing when the problem occurs, so I rated as below:

  I went into msconfig, unchecked "Load Startup items", went to the tab Serivce and allowed only half of them. He was 12 of 24 listed entries. During the tests, programs that are only open on my desk were two windows explore and Notepad to save the results. I got the following results:

  I moved the contents of a folder on my main C drive on my external drive of 3 TB. When I then tried to remove this folder on my external hard drive I got the message

  "You must be authorized to perform this action."

  You need authorization S-1-5-21-602162358-602609370-839522115-1004 to make changes to this file.

  After I clicked retry the record has been deleted. When I went to delete another folder in the same location on my external hard drive, he deleted the first time. He was then three other orders normally external hard disk.

  Then I tried to delete a file in a different location on the external hard drive and the message

  "You need give permission to delete this folder.

  When I clicked on continue what he deleted

  I cut and pasted a file from my external hard drive to my C drive. The record stuck on drive C. He pasted the folder on drive C, but the original folder remained on the external hard drive, even though it was a cut and paste. So when I went to delete the original folder that should have been cut, this message came:

  "You need permission to delete this folder.

  When I clicked on continue he grew up:

  ", You need permission to perform this action."

  You need authorization MYCOMPUTERNAME\MYCOMPUTERNAME to make changes to this file.

  When I clicked Try Again he deleted. But why he would leave the original behind if it was a cut and paste?

  After that, I tried to cut and paste a file to a location on the external external hard drive to another location on the hard drive, after I had seen the contents of that folder and went up a level to the folder parent to try the cut and paste. I received the following message:

  "Cannot perform this action because the folder or the file is open in another program

  Close the folder or file, and then try again.

  When I clicked Try Again it just repeat the error message, don't not allowing me to carry out the action and any other further reduction-copy paste and- or delete actions. I had not opened or closed all other folders, windows or applications, during the above test.

  Based on the Support Engineer Samhrutha G troubleshooting tips 4 method found on the following thread:

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-files/in-Windows-7-getting-error-the-action-cant-be/449b2e05-8ED0-4A72-98bd-dde430d27e10?TM=1356626412321

  (same thread as cited previously) Then I went into msconfig > Services and reduced the number of items in the selective startup of a unit, as I started 11 - instead of 12 - 24 listed entries. Upon reboot, I decided to re - check msconfig. In msconfig > Services he showed 165 points. All had a check in the box next to them. These 165 points, 56 showed as "ongoing" the rest showed as stopped. It would be useful that I specifically what were these 56 entries?

  I continued with the troubleshooting test based on these settings initiated by Support Engineer Samhrutha G tips to reduce the selective startup (remember... it was 11 selected items)

  I started by I try to copy / paste a file from my external hard drive to my C drive. He has successfully completed. When I went back to the location of the original file on the hard disk external and clicked on undo move, the message came:

  "You need give the administrator permission to move this folder.

  When I clicked on continue as he moved the folder

  Then I tried to cut a file on the C drive and stick it in my external hard drive. He successfully completed the task. I then went back to the original location of the file on the C drive and tried to "Undo Move". I received the following message:

  "You need give the administrator permission to move this folder.

  By clicking on continue he grew up

  "You must be authorized to perform this action."

  By clicking on try again, just to repeat the error message and could not undo the move

  I tried to cut the entire contents of a folder on my C drive and stick it in a directory on my external hard drive. He was able to make the cut and paste but left a folder and two files back in the original location on my C drive. When I then went to cut the 3 elements he missed and move them to the location I had initially indicated on my external hard drive - for the first file he brought up in the dialogue that he was already stuck and I would like to merge, etc, that I clicked on none. the second file in the sequence that he grew up:

  "You must be authorized to perform this action."

  When I clicked on continue he grew up

  "You must be authorized to perform this action."

  You need permission from the administrator of the computer to make changes to this file.

  When I clicked on Try Again, he said.

  "Cannot find this article.

  It is no longer in C:\Projects\FolderName. Check the location of the item, and then try again.

  When I clicked Try Again he repeats just this same error message until I had to click Cancel to exit.

  The record was then only showed only two remaining elements. Because the first cut and paste involved 22 files and 3 folders, now I am unable to say which of them got ignored or lost. When I updated the location of the original files he showed that a single folder on the left and the content was empty. When I checked it now duplicated and pasted to the location of this folder on the external drive, he was there with the appropriate content. So he had left this file to the original location, but it was empty. Why this erratic behavior?

  When I went, then, remove this folder remaining from the original location, he deleted successfully. If you understand the above message, you notice that a file has disappeared.

  I now need to mention an incident b4 I started the process of solving problems today. I felt that you needed some context b4 I mention this. I had tried to cut a folder that contains 33 files and 6 records. The six files contained two subfolders whose combined total content contained 28 photos - a mixture of mp4, JPEG and mp3 - for a total of 61 files in the parent folder, I tried to cut and paste. I tried to paste the folder parent on my external hard drive. He started at the cut and paste normally 7.04 GB and towards the end, I got the message

  "Cannot perform this action because the folder or the file is open in another program

  Close the folder or file, and then try again.

  He was unable to finish when I clicked on Try Again, and I had to cancel out. However, he had removed all but one of the folders containing three files and it was not pasted into the new location. They were gone. I did a search on Win for some of the names of known files in this folder, and none appeared. Fortunately I had them on a second external drive. I plugged it to restore files, and of course that means more open task Mgr, ending explorer.exe and reopen in order to restore the files that explore had lost.

  After my results displayed above two rounds of by using a clean boot and selective startup, you can see that it is very difficult to actually diagnose the problem because it happens inconsistently. It is also very time consuming and very, very, very, very, very frustrating.

  I decided to try the method of disabling "just" thumb caching in the registry according to the advice of Robert P in the thread quotes. He said that I should go to Start > Run > gpedit.msc and "disable implementing caching thumbnails in hidden thumbs.db files" that was published of course in OK Win 7 > files, folders, and storage of the Microsoft Community forum. So I typed gpedit.msc in the search bar, and there was no instance of gpedit.msc, only setup.exe, I had to take was to gpedit.msc.  I installed it and after installation I typed again and he has not yet posted. So I rebooted. Restarted it showed up. When I went to run gpedit.msc, he brought to the top of the window with the error message group policy "MMC could not create the snap" when I looked up this article in the Microsoft Community, I found the link to the Win 7 forum, where the Star NIthyananda reported community
  "Gpedit.msc is not available in Windows 7 Home premium.  Discussion here:

  http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-performance/when-i-open-gpeditmsc-on-my-computer-which-is/b1576a0f-348a-49D8-be70-d83d0f36e8aa?tab=AllReplies#tabs

  He then mentioned

  "If you want to disable caching of thumbnails, you can access the registry editor and go to changing the location according to the value [note: its mine incorrect grammatical syntax and not]".

  HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\DisableThumbnailCache ".

  with no information on how actually access HKEY_CURRENT_USER

  I found the appropriate information on how to access the registry in Win 7 running regedit, with information on how to navigate to the appropriate location in the registry to disable the thumbnail cache

  HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\DisableThumbnailCache

  but there is no entry "DisableThumbnailCache.

  I researched and found that you can add it in

  http://www.SevenForums.com/tutorials/10794-thumbnail-cache-enable-disable.html

  I downloaded the Disable_Thumbnail_Cache.reg file. After running Disable_Thumbnail_Cache.reg to merge it into the registry, I then returned to HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced\

  and yet, there was no entry on DisableThumbnailCache

  The second method mentioned in

  http://www.SevenForums.com/tutorials/10794-thumbnail-cache-enable-disable.html

  has been to access via the Group Policy Editor

  I searched for the Group Policy Editor in Windows 7 search bar and it showed three entries

  A folder titled "for Windows 7 Group Policy Editor.

  a zip file named "add_gpedit_msc_by_jwils876_d3kh6vm.zip".

  Setup.exe

  The "Group policy for Windows 7 Editor" folder contained just the same two files listed below it

  So, I went ahead and ran the setup.exe and then restarted. After the reboot, I did a new search for the Group Policy Editor and he grew up just three results.

  I went back on the WindowsSeven Forum and found advice in the thread

  http://www.SevenForums.com/tutorials/3652-local-Group-Policy-Editor-open.html

  Title: how to open the local Group Policy Editor in Windows 7

  The tips were:

  To search for a group policy or the registry key, value, etc., see:

  Political research group

  The link above leads to:

  "The GPS is going to move to a new end area January!

  http://gpsearch.azurewebsites.NET
  You will be redirected in 15 seconds! »

  I waited about 3 minutes and it went nowhere, so I clicked on the http link and he grew up:

  GetCategoryDependencies() - 500ServerError

  This is where I could and I am now. And I can't "simply" disable caching of thumbnails. Can I return to my workspace and all simply continue with the editing work that I do, which is to cut, or -copy-paste and or delete files that I advance in my workflow. I can't do it without opening task and then Bishop ending and re-open explorer.exe for each order, I want to achieve.

  At this point now a few hours later including writing this message, I think that a new facility would be easier, more rapid and less headaches but that will solve the problem?

  Sense my frustration?  If this is not the case, let me make it clear. It's extremely frustrating. Why Windows doesn't have a fix for this is an error permanently?

  It was mentioned in the original thread that I cited that it would be better to start a new thread and continue to add my comment to the answers already posted 138. This problem has plagued me for months. Please notify

  As you have tried many fixes and changes to the registry, I suspect that your only option is a clean installation

  And having done so don't try not to cut/copy anything other than the data in the files in libraries in any other player. Copy of records of the victory Road will result in the registry locations becoming screwed.

  And if you really need locate the lbraries on another drive will redirect the location of other libraries that animate

• the API call error: error: the user has sufficient privileges to perform this API call.

  Hello

  I'm exploring cloudClient 3.4.1 but I'm trying to run a "vra catalog list" command or other similar commands I get the error "error: the user has sufficient privileges to perform this API call."

  I don't know what are the permissions of system requirements before I can make the API call because the account which I use to make these calls already have privileges to Administrator local on box of IAAS & is admin Admin/tenant IAAS. In short, the user is a full administrator of the tool.

  Please help me because I found there is a documentation for the usability of the cloudclient.

  Thank you

  MG

  Is the account of your help to make the law of all items in the catalog API call? We have users from the normal group of activities that use the API does not have system or administrator access.

• The backup has failed. An error has occurred. The following information can help you resolve the error: the request has been aborted. (0x80099704D3)

  Hello, I am running Windows Vista Home Premium and trying to make Windows backup on DVD, I was able to cross 5 DVDs then it asked me to insert the DVD successfully n ° 6 I did and he never finished and I got this error:

  The backup has failed. An error has occurred. The following information can help you resolve the error: the request has been aborted. (0x80099704D3)

  The DVD I have are DVD so I can't rewrite over and over again. Can I somehow he pick up where it left off to complete my backup?

  Help! Thank you

  Lisa

  Hello

  -No, I don't have third-party backup programs installed.

  -J' tried using another disk backup, but it started it count once again as "disk 1" yet I had left off to "drive 6"and I couldn't tell if he has taken over where I left off or starting on even once, I don't want to do because I can't rewrite on my DVD. , because they are disposable.

  Because I needed to achieve this, I advanced and bought more DVD and will continue to backup even if I do not know where she had stopped. I think I can say that it not continue starting above and to the right.

  I think that the problem might have been that DVD #6 was bad, as he had a scratch on her, even if it was new out of the envelope.

  Software AV is not the issue, I am able to do backup, I wanted to just be able to pick up where I left off, as opposed to duty again since the beginning of my documents again. I just wish that Windows backup has been a little easier to use, in particular the fact that it is not "tag" my files to show who we are it is already saved, just like other software, (ex Mozy), which is very useful. And be able to choose what files I need backup rather than being limited to simply choose the 'file type '...

• vmrun start exists with the error: the operation has been cancelled after the upgrade to workstation 9

  My backup scripts stopped working after I upgraded my win7 x 64 welcome to the workstation since version 8 9.

  My simple script looks like this:

  vmrun.exe suspension myvm.vmx

  .. copy on the backup device...

  vmrun.exe start myvm.vmx nogui

  It's used to work without fault. But start with the return of order:

  Error: The operation has been cancelled

  What is interesting to note that if I run the command start again at a later date, it works fine.

  Any ideas?

  Thank you.

  gui.lastPoweredViewMode = full screen
  gui.viewModeAtPowerOn = full screen

  I wonder if this parameters are good for a virtual machine, you start with nogui option?

  Do you really need support of 3d? -did you try with deactivated 3d support?

• Error message: this action cannot be completed because the other program is busy. Choose ' switch to ' to activate the busy program and correct the problem

  Original title: server busy

  I get a popup server busy with the message: "this action cannot be completed because the other program is busy.  ' Choose ' switch to ' to activate the busy program and correct the problem.  There are two buttons"'Switch To' and 'Retry '.  Neither fixes the problem and I do not understand what they are talking about.

  Hi adarb,

  1. when exactly you get this message?

  2. what applications do you use when you get this message?

  Method 1:

  You can restart the computer and check if it helps.

  Method 2:

  You try to perform a clean boot. A clean boot to check if startup item or services to third-party application is causing this issue.

  You can read the following article to put the computer in a clean boot:

  http://support.Microsoft.com/kb/310353

  If your problem is resolved after the clean boot, and then follow the steps mentioned in the article above to refine the exact source.

  After you have used the boot is a way to solve your problem, you can follow the steps to configure Windows XP to start normally.

  Hope this information is useful.

  Jeremy K
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

  If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• CCleaner shows a plugin in firefox without the name of the program or the Publisher and with a version number of '0', and it can be disabled or deleted.

  CCleaner shows a plugin in Firefox without the name of the program or the Publisher and with a version number of '0', and it can be disabled or deleted. It is a plugin for Firefox by default, and if so, what do I do? It does not appear in my list of Firefox addons in Firefox and a malware scan does not detect.

  It is possible that the profile has become corrupted, and you can try to start a new profile.

  • Use the Profile Manager to create and delete profiles Firefox

• Windows Update does not work after you reinstall Windows XP SP3, get error: "the site has encountered a problem and cannot display the page you are trying to view.

  Original title: cannot run Windows Update

  I just reinstall my Windows XP and SP3, but I can't run Windows Update and gives me the following error message:

  The website has encountered a problem and cannot display the page you are trying to view. The options provided below may help you solve the problem.

  For self-help options:

  • Frequently asked Questions
  • Find Solutions
  • Windows Update Newsgroup

  To support options:

  • Microsoft online assisted support (no cost for Windows Update issues)

  Can someone help me please?  Thank you.

  I just reinstall my Windows XP and SP3, but I can't run Windows Update and gives me the following error message:

  The website has encountered a problem and cannot display the page you are trying to view. The options provided below may help you solve the problem.

  For self-help options:

  • Frequently asked Questions
  • Find Solutions
  • Windows Update Newsgroup

  To support options:

  • Microsoft online assisted support (no cost for Windows Update issues)

  Can someone help me please?  Thank you.

  [1] select start > run > wuaucpl.cpl > disable automatic updates > apply (if the setting is changed) > OK

  To disable the horse notification that appears in the status bar on automatic updates is turned off.

  Go to start > Control Panel > Security Center > resources > change the way Security Center alerts me > uncheck automatic updates

  [2] manually download the full install for IE8 exe and install IE8 and refuses to download updates at the time of the installation of IE8

  http://www.Microsoft.com/en-us/download/Internet-Explorer-8-details.aspx

  [3] manually download and install the latest cumulative security for IE8 update and restart the computer before

  visit windows update via the shortened link in your Start menu.

  When you have Win XP SP3 and IE8, it will be the necessary file recommend you download and save the file in the folder, and then double-click on and run the executable file from there.

  http://download.Microsoft.com/download/1/9/A/19A6AC47-9EA0-455F-B918-A44D25B5304C/IE8-WindowsXP-KB2898785-x86-enu.exe

  Restart after installing IE8 cumulative security update.  It should restart when installation is complete.

  [4] now to connect to windows update manually through your browser using the shortcut in the start menu link.  Ignore the warnings, recommendations to turn on automatic updates.

  Report back please on the status and please report problems with error codes. Thank you.

  Recommend you not install MSE but rather install a free antivirus like Avast or AVG.

  Recommend also you do not install Windows Search 4.0 these programs not to live pleasantly on most XP machines and cause CPU excessive loading unpredictable and inconveniently sometimes interfering with the usual ability to XP if not to multitask without problems.  Also recommend you only install Firefox is a browser much better than IE8 that will not work even at many Web sites.

• Error: The file has properties that cannot be copied to the new location

  Hi, I have a problem when copying the files in my windows 7 PC to my Sansa clip 4 GB of sport.

  This error appears when I transfer them to any folder on my sport Clip:

  Are you sure you want to copy this file without its properties?
  The file has properties that cannot be copied to the new location.

  I can click Yes or not (when I click Yes, the file is copied to the new location)

  The reason why I ask is the following:
  The file will be somewhat different after being copied on my sport Clip?
  This is a file audio subliminal message to help me overcome some mental problems, so it would be bad if the file is modified after copying...

  The file plays perfectly and sound quality seems very good.
  However, I still need to know if the file is modified in a way?

  The device is correctly detected, but in the manual it says that when you go into my computer and click on the Sansa Clip Sports, you must click on a folder in the internal memory and then you will find a folder of music.

  But it is not at all a folder in the internal memory...

  When I click on Sansa Clip sport, I see these folders:
  Sound, music, audio books, Podcasts, playlists.
  AUDBOOK. LIB, AUDIBLE. LIB, M3U. LIB, MUSIC. LIB, PODCAST. LIB, version.sdk

  Thank you in advance, I really hope that someone will answer you

  The file properties check the metadata associated with the file.  This error occurs generally when the file was created on an NTFS volume and some of the assosiated with this file metadata is not supported on a FAT32 volume. What you mean actually is not associated with file properties, so it would not be changed.

• Not able to find new updates error the site has encountered a problem and cannot display the page you are trying to view

  Original title: get errors on Windows Update after installation of W2K3 SP1 (Web Edition)

  When I try to use the Windows Update site, it gives the following error:

  "The website has encountered a problem and cannot display the page you are trying to view. The options provided below may help you solve the problem. "

  It is immediately after installing W2K3 Server Web Edition SP1 (it was the last version that I could find on MSDN Web publishing)

  This version is still supported by WU?  Pointers to get this working would be appreciated.

  -Thanks!

  Hello

  The question you posted would be better suited to the TechNet community. Please visit the link below to find a community that will provide the support you want.

  http://social.technet.Microsoft.com/forums/en/winservergen/threads

  Hope this information is useful.

• Error "the site has encountered a problem and cannot disply the page you are trying to view" when I run Windows Update

  Original title:

  I just reinstalled xp pro on my Dell D620 and it is not allowing me to run the updates. Error message: the site has encountered a problem and cannot disply the page you are trying to view. I have service pak 2

  Hello

  You get this error when you try to open the windows update or when you check for windows update?

  Check out the following link.

  You receive an error message "Windows Update has encountered an error and cannot display the requested page" when you try to install an update

  http://support.Microsoft.com/kb/883614

• Error "the website has encountered a problem and cannot display the page you are trying to view. "Error number: 0x8024400A" when you try to install the updates

  Original title:

  I just reinstalled Windows XP on a laptop.  When I click on Windows Update in "all programs" selection, I'm headed on the update site, but I get this "the website has encountered a problem and cannot display the page you are trying to view. The options provided below may help you solve the problem. "Error number: 0x8024400A" is it an express update or Microsoft update.

  Hello
   
  Method 1:
   
  Run the fixit available at the following link.
  The problem with Microsoft Windows Update is not working
  http://support.Microsoft.com/mats/windows_update/
   
  Method 2:
   
  Check out the following link.
  Windows Update, on new installation 0x8024400A error
  http://answers.Microsoft.com/en-us/Windows/Forum/windows_xp-windows_update/Windows-Update-error-0x8024400a-on-clean-install/4c79d20d-A4B3-4724-A6D8-4a768559038a

• Windows XP update gives an error, the site has encountered a problem and cannot display the page you are trying to view.

  I just re-installed Windows XP and am trying to get windows updates. I get this message - the website has encountered a problem and cannot display the page you are trying to view. The options provided below may help you solve the problem.   How can I fix this. Thank you mitch

  Hello

  Are you facing problems connecting to the internet when you access Web sites?

  You can try the steps from the following link and check if it works:

  You receive an error message "Windows Update has encountered an error and cannot display the requested page" when you try to install an update

  http://support.Microsoft.com/kb/883614

  Let us know if it helps!

• Try to remove a CD image file, get the error message "this action cannot be completed because the file is open in another program.

  I am trying to remove a file from CD image (.img) of my office

  When I try to put it in the bin I get the message

  "The action cannot be completed because the file is open in another program close the file, and then try again"

  First, I checked the obvious things like if the .img file was mounted in a virtual drive - it isn't so I then used LockHunter to find which application is using the file so I can close by the Task Manager.

  Unfortunately LockHunter told me that the file is used by 'System' - which cannot be closed through the TM.

  Any help?

  The problem is that the program that allows you to mount the image always uses the image.  In my case I used the magical disc. Go to the start menu find the magic disk or folder folder, there should be an option to uninstall the magic disc. I tried UN-installing conrtol add and remove programs but it wouldn't let me. You can also click on computer in Start menu and see if the file you want to remove is always mounted (appears as a CD image). In this case that you can click the eject disc hit.