T-200 HP G60-white screen with the arrow of the mouse... Help! I tried a lot of things, but nothing works.

Help! I was loading some CD last night in iTunes and let run all night. This am, I tried to wake up the PC again to a white screen with a mobile mouse arrow.  I sought the advice so far and found this informative link:

http://support.HP.com/us-en/document/c03518165

so I tried 3 of the 4 stages:

Step 1: reset - MADE - always have a white screen with the mouse arrow.

Step 2: Unfortunately, I don't have an external monitor

Step 3: recovery of BIOS - DONE - always have a white screen with the mouse arrow.

Step 4: reinstall the memory modules - DONE - always have a white screen with the mouse arrow.

I restarted in Normal mode; In SafeMode... all with the same result = an empty space of the screen, a mobile mouse arrow... but I can't seem to Windows.

Help, please.

There are three main ways to restore your laptop to its 'Condition of the factory' - see the document on the corresponding link below.  There is a section to back up your personal files, see the section corresponding to your operating system including a video

Performing a HP System Recovery - Windows 8

Perform a recovery of the HP system - Windows 7.

Perform a recovery of the HP - Windows Vista system.

Perform a recovery of the HP - Windows XP system.

Tags: HP Desktops

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